Best Western Cesena Hotel

This hotel is consistently praised for its exceptional staff and outstanding breakfast, making it a reliable choice for travelers. Its signature feature is its strategic location near major road networks, offering easy access for those traveling by car. Guests frequently highlight the hotel's impeccable cleanliness and the comfort of its beds, ensuring a pleasant stay. The hotel is particularly well-suited for business travelers seeking efficiency and convenience, as well as car travelers looking for a comfortable stopover due to its easy highway access and ample parking. It also appeals to couples and families seeking a practical and welcoming base for exploring the region by car. To enhance your experience, guests recommend taking advantage of the generous breakfast offerings, and it's advisable to have a car for convenient access to the city center and surrounding attractions.

Facilities & Amenities
Guests generally find the hotel's facilities to be functional and well-maintained, contributing to a comfortable stay. Wi-Fi connectivity is consistently reported as good and reliable, allowing guests to stay connected for both leisure and work. Rooms are equipped with a TV, though some guests expressed a desire for larger screens or smart TV capabilities for entertainment. A mini-bar or fridge is available in rooms, which guests appreciate for keeping beverages cool, although it is often found empty. A kettle with provisions for tea and coffee is also provided, a thoughtful touch for in-room refreshments, though occasionally guests found it unplugged. The hotel offers convenient vending machines for snacks, drinks, and coffee, accessible 24 hours a day, which is particularly useful for late arrivals or quick bites. Additionally, the hotel provides bicycles for guest use, a helpful amenity for exploring the local area.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its impeccable cleanliness, with rooms and bathrooms frequently described as spotless. Guests often highlight the comfortable beds and soft linens, ensuring a restful night's sleep. While many find the rooms to be adequately spacious and functional, some describe them as basic or a bit dated in style, reflecting an 80s aesthetic. The bathrooms are generally clean, though some guests noted older fixtures, rust on the shower box, or mold, and some found the shower floor design less appealing. A significant recurring issue is noise levels; many guests reported poor soundproofing, leading to disturbances from neighboring rooms (talking, snoring, TV) and considerable street noise from the main road, especially for rooms facing it or with open windows. Some rooms feature carpet, which one guest with allergies found problematic, and one review mentioned a persistent smell of moisture or mold.

Dining & Food Quality
The breakfast at this hotel is a consistent highlight, receiving widespread acclaim for its abundance, variety, and high quality. Guests frequently describe it as rich, fresh, and comprehensive, offering a wide selection of items including various cakes, fresh fruit, and dried fruit, often likened to a five-star offering. The coffee served is also well-regarded. While most guests praise the breakfast experience, some found the additional cost of €12 to be a bit high. Feedback regarding the breakfast staff is mixed; many commend their friendliness and helpfulness, but a notable number of guests reported negative experiences with one specific staff member who was perceived as rude and overly insistent about guests not taking food out of the dining area, even when consumed on-site. The hotel does not offer a full restaurant for lunch or dinner, though a pizzeria is conveniently located nearby.

Location & Accessibility
The hotel's location is frequently cited as a major advantage, particularly for those traveling by car. It is described as strategic and convenient due to its easy accessibility from major road networks and the highway exit. Guests appreciate the ample parking available, including both free outdoor spaces and a covered garage, which is a significant convenience. However, a recurring theme is that the hotel is decentralized and not within easy walking distance of the city center, typically requiring a car for access. While some guests found the area quiet, others noted considerable street noise due to its position on a main road. Public transportation options from the hotel to the city center are described as limited and stopping early, making a personal vehicle almost essential for exploring the area or reaching attractions like the exhibition center.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, cordiality, professionalism, and attentiveness. Guests frequently highlight their helpfulness and willingness to accommodate requests, such as storing bicycles or even changing a mattress for comfort. The reception staff is often commended for their efficiency and quick check-in and check-out processes. While the overall sentiment towards the staff is overwhelmingly positive, some guests noted that reception staff could be more outwardly cheerful. However, a significant point of contention arises from specific interactions, particularly concerning a rigid cancellation policy and issues with refunds, which some guests found unhelpful and frustrating, leading to charges for unused rooms even under extraordinary circumstances. Despite these isolated issues, the dedication of the staff to providing excellent service is a recurring positive theme.

Additional Information
A notable recurring issue for some guests relates to the hotel's cancellation policy, which is described as rigid, particularly for non-modifiable bookings. Several guests reported being charged for rooms even when unable to travel due to extraordinary circumstances like public events being cancelled or personal emergencies, with the hotel declining exceptions. There have also been isolated reports of payment issues, including instances of double charges or delayed refunds, which caused frustration for guests. On a positive note, the hotel offers secure bike storage, a valuable amenity appreciated by cycling tourists. Guests should also be aware that while a kettle is provided in rooms, it may not always be plugged in, requiring guests to find an available outlet. The hotel is also known to host sports teams, which can occasionally contribute to corridor noise.