Best Western El Sitio Hotel & Casino

This hotel offers a unique experience, characterized by its expansive and beautifully maintained grounds that serve as a vibrant wildlife area, home to numerous peacocks, various birds, and even iguanas. This natural oasis, combined with a large and inviting pool, makes it a memorable destination. It is particularly well-suited for nature lovers and families seeking a relaxing environment with engaging animal encounters. Its strategic location also makes it an excellent choice for transit travelers needing a convenient stop near the airport, and business travelers appreciating its accessibility. To enhance your stay, consider requesting a room located away from the main road to minimize potential noise, and be prepared for firmer beds, a common observation among guests.

Facilities & Amenities
The hotel boasts a large and appealing pool area, frequently praised for its size, cleanliness, and ample seating, including chaise lounges and a dedicated kiddy pool. Guests enjoy the lush gardens and walking paths that wind through the property, offering opportunities to observe the resident wildlife. While a fitness center is available, some guests note that its equipment can be dated or in need of renovation. Free Wi-Fi is provided, though its reliability can vary, with some reporting spotty service in certain rooms. The availability of ice machines is appreciated, though a few guests have experienced them being out of order. A notable point of contention for many guests is the absence of mini-fridges in the rooms, which is seen as an inconvenience. Additionally, the advertised hot tub is no longer present, and the casino is permanently closed.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. While many rooms are described as generally clean and spacious, a significant number of reviews highlight issues with their condition. Common complaints include hard beds and flat pillows, impacting sleep quality. Rooms are frequently noted as dated, old, or in need of maintenance, with observations of peeling headboards, cracks, and water damage. Bathroom facilities often receive criticism for being dirty, having poor water pressure, leaky showers, or missing/empty soap dispensers. A recurring concern is the lack of consistent hot water. Despite these issues, the air conditioning is generally reported to work effectively. Noise levels from outside traffic, nearby nightclubs, and even the peacocks can be disruptive, particularly for rooms facing the street.

Dining & Food Quality
The hotel's breakfast, which is typically included, receives varied feedback. Many guests find it to be good, great, and varied, offering fresh fruit, local food options like Gallo Pinto and eggs, and decent coffee. The open-air restaurant setting, often described as a pleasant tiki hut near the pool, is generally well-regarded. However, some guests describe the breakfast as mediocre, cold, or having poor quality items such as powdered eggs and watered-down juice. The restaurant food quality for other meals is also frequently described as mediocre or bad, with reports of slow service and limited menu availability. Some guests have also noted the presence of flies in the breakfast area.

Location & Accessibility
The hotel's central location in Liberia is a major advantage, placing guests within walking distance of various shopping centers, grocery stores, restaurants, and banks. This makes it highly convenient for exploring the city and accessing amenities. Its proximity to the airport, typically a 10-20 minute drive, makes it an ideal choice for layovers or early morning flights. However, this advantageous location comes with drawbacks; the hotel can be quite noisy due to its position near a main road, heavy traffic, and a nightclub located directly across the street, which can be particularly disruptive on weekends. While parking is available, guests should be aware that the hotel does not offer a complimentary airport shuttle, requiring guests to arrange taxi services.

Staff & Service
The hotel staff generally receives positive remarks, with many guests praising their friendly staff, helpful staff, attentive staff, and accommodating staff. Guests often highlight the quick check-in process and the staff's willingness to assist with various requests, such as providing early meals for departing guests or storing luggage. However, some reviews indicate a mixed experience, with reports of unmotivated staff, unfriendly staff, or dismissive staff at the reception. There have also been instances of poor communication regarding hotel services or room issues, and some guests feel that the staff may be understaffed or require additional training to consistently meet guest expectations.

Additional Information
The hotel is noted for its pet-friendly policy, accommodating guests traveling with animals. A destination fee is sometimes applied, which some guests feel is not adequately explained. Despite being advertised, the casino on the property is permanently closed. A unique and highly praised feature is the extensive wildlife area within the grounds, including a pond where guests have spotted various birds, peacocks, and even a baby crocodile, offering a distinct natural experience. A common point of feedback is the lack of mini-fridges in the rooms, which can be an inconvenience for guests. While the hotel offers good value for its location and amenities, many guests observe that the property is dated and could benefit from significant renovation and maintenance to update its facilities.