Best Western Gregory Hotel

The hotel serves as a convenient base for exploring Brooklyn and beyond, with its signature feature being its prime location in a vibrant neighborhood, just steps from the subway. This makes it an ideal choice for sightseers looking for easy access to Manhattan without the central city's hustle, as well as families and couples seeking a more relaxed atmosphere with abundant local dining and shopping options. Guests frequently highlight the hotel's accessibility and the surrounding safe area. While many appreciate the comfortable rooms and the efforts of the staff, some experiences are impacted by ongoing renovations and noise. To enhance your stay, it is advisable to arrive early for breakfast to ensure a full selection of items, and to be prepared for potential noise from other guests or ongoing work within the hotel. Planning your parking arrangements in advance is also highly recommended, as on-site options are limited.

Facilities & Amenities
The hotel offers a range of in-room amenities designed for guest convenience, including a refrigerator, coffee maker, and safe. Many guests appreciate the presence of a microwave and strong Wi-Fi, along with thoughtful touches like complimentary water and quality toiletries. However, the hotel is currently undergoing renovation work, which has significantly impacted the guest experience. This has led to noise and dust in certain areas, and critically, frequent issues with the elevator, which is often described as slow, broken, or being the only one available, causing inconvenience, especially for guests on higher floors. Some guests also noted the presence of vending machines for snacks and drinks. While these amenities aim to provide comfort, the ongoing construction and elevator reliability are recurring concerns for visitors.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many guests find their rooms to be clean, spotless, and well-appointed, often praising the comfortable beds and high-quality linens that contribute to a restful stay. In-room features like spacious bathrooms and the daily housekeeping service are also frequently mentioned positively. However, a significant number of reviews highlight issues that detract from comfort. These include pervasive bad smells in hallways and sometimes rooms, described as musty, like sewage, or even smoke. Noise levels are a common complaint, stemming from squeaky floors, train vibrations, neighboring guests, and loud air conditioning units. Some rooms also exhibit maintenance issues such as non-functioning TVs, broken AC, or leaky showers, and some guests reported finding dust or stained carpets, particularly in common areas.

Dining & Food Quality
The complimentary breakfast at the hotel receives predominantly negative feedback from guests. Many describe it as terrible, a "sad story," or poor quality, with limited and repetitive options. Common complaints include the food often running out quickly, especially if guests arrive later in the morning, and a lack of variety beyond basic items like eggs and sausage. Several reviews mention that the breakfast items are pre-packaged or served with plastic plates and cutlery, which detracts from the experience. Issues with broken machines, such as the toaster, waffle iron, or coffee dispenser, are also frequently reported. While some guests found the breakfast "decent" or "good enough" if they arrived early, the overall sentiment points to a need for significant improvement in food quality, variety, and replenishment.

Location & Accessibility
The hotel's central location in Bay Ridge, Brooklyn, is consistently highlighted as a major advantage. Guests appreciate its proximity to the subway station (specifically the R train at 86th Street), which offers convenient access to Manhattan, typically within a 45-50 minute ride. This makes it a practical choice for exploring the wider city. The surrounding neighborhood is described as safe, vibrant, and rich with restaurants, shops, and local amenities, providing plenty of dining and entertainment options within easy walking distance. However, parking is a significant challenge for many visitors. The hotel does not offer on-site parking, and street parking is often difficult to find. Guests frequently resort to using expensive municipal parking garages located a few blocks away, which can be inconvenient and add to the overall cost of the stay.

Staff & Service
Feedback on the hotel's staff and service is notably mixed. Many guests commend the staff for being welcoming, professional, helpful, and attentive, often highlighting a smooth and quick check-in process. Specific mentions include staff assisting with luggage, providing local recommendations, and being responsive to requests. However, a considerable number of reviews report negative interactions, describing some staff as rude, unprofessional, or unhelpful, particularly when addressing issues like early check-in fees, room changes due to noise, or compensation for inconveniences. There are also instances where guests felt their concerns were dismissed or that staff were unresponsive to complaints about room conditions or missing amenities. Despite these inconsistencies, the dedication of many team members to providing excellent service is a recurring positive theme.

Additional Information
Guests should be aware that the hotel is undergoing remodeling, which can lead to noise and dust in various areas, potentially impacting the overall experience. There have been reports of elevator outages or slow service due to this work. While the hotel is generally considered pet-friendly, some guests noted challenges in finding suitable outdoor areas nearby. A recurring issue mentioned by several guests is the hotel's energy efficiency rating, which is displayed as an "F" and has led to concerns about AC functionality and room temperature control. Some guests also reported that the hotel's rewards program benefits or promised compensations were not always honored as expected. Additionally, the hotel has a policy of not making beds on weekends, though towels are changed.