Best Western Helena/Capitol Hotel

This hotel is frequently praised for its recent renovations and the consistently friendly and helpful staff who go above and beyond to assist guests. Its comfortable beds are a recurring highlight, ensuring a restful stay for many. The property is well-suited for road trippers seeking a convenient and clean stop, families appreciating spacious accommodations, and pet owners due to its accommodating policies. Business travelers also find it a good fit, benefiting from the attentive service and accessible location. To enhance your experience, it is advisable to confirm your room type upon booking, as some sections of the hotel are more recently updated than others, and be prepared for varied breakfast experiences.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences vary. While there is a pool and hot tub, several reviews indicate the pool is sometimes closed or located in the basement, which some find less convenient. The elevator has been noted as occasionally out of service, particularly in older sections, requiring guests to use stairs. Free Wi-Fi is available, though some guests reported issues with connectivity or speed. For pet owners, a designated dog walk area is provided, but its location can be inconvenient, requiring a long walk across the property. The hotel also features an on-site laundry facility, a bar, and a casino, adding to the convenience for guests.

Cleanliness & Room Comfort
Guests generally find the rooms clean and comfortable, with many praising the comfortable beds and high-quality linens that ensure a good night's sleep. Recently remodeled rooms are particularly well-received, offering a fresh and updated feel. However, feedback on room condition can be mixed, with some guests reporting issues in older "economy" sections, including worn carpets, chipped bathtubs, or dated fixtures. Noise can be a concern, with mentions of door slamming, thin walls, loud neighbors, and construction noise impacting sleep quality. Some bathrooms have been noted for low water pressure and non-functional exhaust fans, while TV usability without a channel guide was also a point of frustration for some.

Dining & Food Quality
The hotel provides a complimentary breakfast through a voucher system for an adjacent restaurant, which is a significant draw for many guests. The breakfast is often described as a plated hot breakfast with made-to-order options, a welcome change from typical continental offerings. Food quality receives mixed reviews; while some find it very good with a decent selection, others describe it as basic or mediocre, with specific complaints about the coffee and limited jam choices. Service at the restaurant is generally praised, though some isolated incidents of curt staff were reported. The restaurant and bar on-site are appreciated for their convenience, especially when other dining options are limited.

Location & Accessibility
The hotel's convenient location is frequently highlighted, placing it within easy reach of various attractions and amenities. It is situated near multiple fast-food options, shopping centers, and medical clinics, making it practical for diverse needs. The state Capitol building is also nearby, appealing to those interested in sightseeing. Guests appreciate the easy access to the interstate and the availability of an airport shuttle service. While plenty of parking is available, some guests noted the surrounding area can appear "sketchy" or that navigating the local roads can be confusing due to one-way streets and construction.

Staff & Service
The staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Many guests highlight specific instances where staff members went above and beyond to resolve issues, provide local recommendations, or assist with special requests, such as accommodating disabilities or pet needs. The check-in process is frequently described as quick and efficient, with front desk personnel often praised for their professionalism and welcoming demeanor. The overall commitment to providing excellent customer service creates a positive and memorable experience for guests, making them feel valued and well-cared for throughout their stay.

Additional Information
A significant point of feedback revolves around the hotel's ongoing renovation, which has resulted in a noticeable difference between updated rooms in the main building and older "economy" rooms, sometimes leading to guest dissatisfaction if they are placed in the latter. Guests should be aware that the hotel has a pet-friendly policy, though finding suitable outdoor areas for pets can be challenging. Some reviews mention a security deposit upon check-in, which was not always anticipated. Issues with in-room amenities include inconsistent towel provision, non-functional wake-up calls, and difficulties with TV channel navigation due to a lack of guides. Additionally, some guests reported low water pressure in showers and sinks, impacting their comfort.