Best Western Hospitality Hotel & Suites (Grand Rapids, USA)

Best Western Hospitality Hotel & Suites (Grand Rapids, USA)

About Best Western Hospitality Hotel & Suites

The Best Western Hospitality Hotel & Suites is conveniently located for visitors to the many large businesses, medical institutions and tourist attractions in the Grand Rapids area. Guest rooms have comfortable beds and work desks. Other amenities include cable TV, mini fridges, microwaves, coffee makers, irons and ironing boards. Local phone calls and Wi-Fi are free. Rollaways, sofa beds and safes are available. The indoor pool is heated and has a hot tub. There is also a fitness center, a business center with meeting rooms, guest laundry and free parking. Free airport shuttle, including other nearby destinations. The Best Western Hospitality Hotel & Suites provides a complimentary full breakfast, and complimentary dinner on certain nights. A restaurant is next door, and several others nearby. Gerald R. Ford International Airport is just two miles away. Several universities, sporting venues, shopping malls, museums, cultural attractions and corporate offices are also close by.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


5500 28th Street SE, 49512, Grand Rapids, USA

Rating overview

  • Location
    Excellent  8.8 / 10
  • Rooms
    Good  7.7 / 10
  • Service
    Very good  8.1 / 10

Positive Reviews


The location is convenient.

Despite the suburban location, this hotel has ample dining and shopping options nearby. You'll find a steakhouse in the next building, and other restaurants along with a supermarket and other stores across the street. The nearby freeway offers easy access to the downtown area.


It's good for business travelers.

If you're in the area on business, you'll appreciate the fact that the hotel is so close to the airport and many corporate offices. This can also be a good venue for meetings with business associates who've just flown in. The free local shuttle makes it so easy to get around, too.


You get a lot for your money.

Many reviewers remarked that the accommodation and facilities were unexpectedly high quality. From the clean, well equipped rooms and comfortable beds to the large, deep swimming pool and tasty breakfast, your dollar goes a long way here. The service is also exceptionally good for a value-priced hotel.

Negative Reviews


TV viewing experience isn't always the best.

You might be disappointed to find that the selection of cable channels is more limited than you're used to, although you will get HBO and some other movie channels. Some guests reported that their TV reception was fuzzy or blurry at times, but that staff fixed the problem quickly.


Some guests found ants in the rooms.

Some reviewers say they had ants in their rooms and/or bathrooms, while a few mentioned spiders too. Housekeeping staff will show up and spray the area if you report seeing any bugs, however.


Rooms are not always cleaned daily.

You might find that housekeeping simply make your bed and pick up towels, but don't clean your room properly every day if you're staying for a while. If you do want your room cleaned daily, just let them know.

All amenities

Hotel facilities
  1. Business centre
  2. Entrance Hall/lobby
  3. Express check-in
  4. Elevator
  1. Wheelchair accessible
  2. Accessible hotel
  3. Accessible bathroom
  4. Accessible parking
Wellness / Spa
  1. Hot tub
Room facilities
  1. Shower
  2. Television
  3. Hairdryer
  4. Central heating
Sports facilities
  1. Volleyball
  2. Fitness

Arrival / Departure

  1. Check in: 7:00


5500 28th Street SE , 49512 , Grand Rapids , USA
Telephone: +1(616)9498400 | Fax: +1(616)9499021

Cleanliness policies

  • New safety protocols
  • Safe distance
  • Hand sanitizer provided

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