Best Western Hotel Airport Frankfurt

This hotel offers a highly convenient and comfortable stay, particularly noted for its spacious rooms often equipped with a kitchenette, and its excellent proximity to the airport. It serves as an ideal choice for transit travelers and business travelers seeking a restful stopover, as well as sightseers looking for easy access to the city center. Couples and families also find the accommodations suitable due to the generous room sizes and comfortable amenities. Guests consistently highlight the hotel's cleanliness and the generally friendly demeanor of the staff. To enhance your experience, consider utilizing the efficient S-Bahn connection for quick airport transfers and exploring the convenience of the in-room kitchenette, especially with a supermarket nearby.

Facilities & Amenities
The hotel provides a range of practical amenities, with many guests appreciating the inclusion of a kitchenette in their rooms, featuring a stove, microwave, kettle, toaster, fridge, and even a dishwasher, allowing for self-catering. The Wi-Fi service is generally functional, though some guests reported occasional instability. A fitness room is available for guests to use, described as well-equipped, while some felt it could be larger given the hotel's size. A self-service laundry facility is conveniently located in the basement. Most guests find the air conditioning effective, ensuring a comfortable room temperature, though some have experienced issues with it not cooling sufficiently or being locked at a low setting, particularly during warmer periods. An elevator and vending machines further contribute to guest convenience.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, describing rooms as spotless, impeccable, and well-maintained. The beds are frequently highlighted for their exceptional comfort, ensuring a restful night's sleep. Rooms are generally spacious and well-appointed, often featuring a separate living area. The bathrooms are modern, clean, and typically include a walk-in shower, though some guests noted the absence of a bathtub or specific toiletries like conditioner. While the hotel generally offers a quiet atmosphere due to good sound insulation, some guests reported occasional disturbances from street noise, nearby events, or internal noise from other rooms, such as closing doors. In-room amenities like a coffee maker and tea are appreciated, though some guests found the in-room tablet communication system less convenient than a traditional phone.

Dining & Food Quality
The breakfast consistently receives high praise from guests, described as fantastic, excellent, and superb. It offers a wide variety of options, including an extensive buffet with fresh, hot, and cold selections, and is conveniently available from early morning hours. The on-site restaurant and bar provide dining options, though feedback on the restaurant's evening offerings is mixed; some guests noted it occasionally has limited choices, such as only pizza or flammkuchen, especially on weekends, or that it may be closed. Despite this, the quality of the food served, particularly the breakfast, is a recurring positive theme, with many guests finding it delicious and well-prepared.

Location & Accessibility
The hotel boasts an exceptionally convenient location for travelers, being just one S-Bahn stop away from the airport, a journey that takes only two to three minutes. The S-Bahn station itself is a mere few minutes' walk from the hotel, providing easy access not only to the airport but also to Frankfurt city center. While the hotel does not offer a shuttle service, the excellent public transport links make airport transfers straightforward. The surrounding Gateway Gardens area is described as green and modern, with several restaurants and a supermarket within easy walking distance, offering convenient dining and shopping options. Parking is available in an underground garage, though guests note it can be expensive.

Staff & Service
The hotel staff generally receives high commendation for their friendliness, helpfulness, and attentiveness. Many guests highlight their professional and welcoming demeanor, contributing to a positive overall experience. The check-in and check-out processes are often described as quick and efficient, though some guests experienced longer wait times or rigidity when requesting early check-in or late check-out, occasionally involving additional fees or initial refusal before a concession. While most interactions are positive, some guests noted occasional communication challenges, such as staff struggling with English or providing inconsistent information. Housekeeping is generally effective, though a few guests reported needing to specifically request room cleaning or towel changes.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, though specific arrangements for pets, such as access to the breakfast area, may be limited. The hotel maintains a generally quiet atmosphere due to effective soundproofing, but some guests have noted specific instances of external noise from open-air events or traffic, or internal noise from other rooms. The hotel utilizes a tablet in the room for guest communication and services, which some guests found convenient, while others preferred a traditional in-room phone for safety or ease of use. Guests have also reported isolated instances of heating issues in rooms during colder periods, sometimes requiring the provision of portable heaters.