Best Western Hotel Brossard

The hotel's convenient location with direct access to major highways and proximity to a wide array of dining and shopping options stands out, making it an ideal base for exploring the region. Guests consistently highlight the hotel's cleanliness, comfortable rooms, friendly staff, and the complimentary breakfast as key aspects of a positive stay. This hotel is particularly well-suited for families who appreciate the pool and breakfast offerings, while couples and sightseers find the location highly convenient for exploring nearby attractions. Business travelers also benefit from the easy access to the city and surrounding areas. To enhance your stay, it is advisable to confirm any potential additional parking fees upon arrival and inquire about the pool hours, as these are recurring themes in guest feedback.

Facilities & Amenities
The indoor pool is a popular feature, often described as clean and well-maintained, though some guests found it to be on the colder side or noted it could become crowded, and its early closing time was occasionally mentioned. A fitness center is available for guest use, but a few reviews indicated it might be closed at certain times or lack a full range of equipment like dumbbells. Free Wi-Fi is consistently provided throughout the property, ensuring guests can stay connected. The elevator receives mixed feedback, with many guests describing it as old, slow, or requiring continuous button-holding to operate, leading some to prefer using the stairs. Some rooms offer convenient direct access from parking, which is highly appreciated for ease of loading and unloading luggage. While some guests noted the absence of vending machines or ice machines on all floors, the overall range of amenities contributes to a comfortable stay.

Cleanliness & Room Comfort
Most guests commend the cleanliness of the rooms, often describing them as spotless and well-maintained, with some noting recent renovations that contribute to a fresh feel. The beds are frequently praised for being comfortable, ensuring a restful night's sleep, and pillows are generally supportive. Rooms typically include a fridge and some have a microwave or Nespresso machine, adding to guest convenience. However, some guests reported issues such as a persistent musty smell or dampness, occasionally linked to cleaning products or previous occupants. Noise levels can vary, with some experiencing disturbances from renovations, loud guests, or street noise, and the air conditioning unit can be noisy. Isolated reports of ants, spiders, or specific areas like the toilet or carpet not being perfectly clean were noted by a few.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as good, delicious, and offering a wide variety of options. Most appreciate the inclusion of hot items such as eggs and sausages, though some noted a limited selection of meats, with sausage often being the only option, and occasional comments about the quality of eggs or tater tots. The breakfast area can become quite crowded, especially during peak hours, leading to a sometimes chaotic experience. While the coffee is generally well-received, some guests found the overall breakfast variety to be repetitive over multiple days. The staff managing the breakfast service are frequently praised for their friendliness and efficiency in keeping items stocked and the area tidy, contributing positively to the morning experience.

Location & Accessibility
The hotel's convenient location is a major advantage, offering easy access to major highways and placing guests within a short driving distance of downtown Montreal. Many guests appreciate being within walking distance of a wide array of restaurants and shopping options, including larger centers like Dix30. For those relying on public transport, the hotel is well-situated near the REM train and bus routes, providing good connectivity to various parts of the city. Parking is a recurring topic; while ample space is available, many guests were surprised by an undisclosed parking fee, which was not always communicated clearly at booking or check-in. Some rooms also offer direct access to the parking lot, enhancing convenience for guests with vehicles.

Staff & Service
The staff generally receive high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the attentive service provided, from quick responses to maintenance requests to accommodating special needs. The check-in process is often described as efficient, though some guests reported issues with undisclosed fees or initial room assignment errors. While most experiences are positive, a few guests encountered unfriendly or unresponsive staff when dealing with specific problems like heater malfunctions or billing discrepancies, which led to frustration. The bilingual staff are particularly appreciated by international visitors, ensuring smooth communication and a welcoming atmosphere throughout their stay.

Additional Information
Guests should be aware of potential additional charges such as a hidden deposit fee or an early check-in fee, which some found were not clearly disclosed during booking. The hotel has undergone renovations, which some guests noted could lead to temporary noise or clutter in hallways, though the updates are generally appreciated. Some rooms feature two entrances, providing convenient direct access to the parking lot, which is a unique and valued feature for many. While the hotel aims for a comfortable stay, a few guests mentioned the absence of complimentary water or cookies in rooms, which are sometimes expected amenities in similar establishments.