Best Western Hotel Dom Bernardo

The hotel's most striking feature is its consistently friendly and exceptionally helpful staff, who often go above and beyond to assist guests. This commitment to service, combined with a prime location that offers both tranquility and easy access to the city's vibrant core, makes it a memorable choice. Guests frequently highlight the hotel's cleanliness and the comfortable accommodations as key aspects of their stay. It is an ideal fit for sightseers and solo travelers looking to explore the city on foot, as well as couples seeking a quiet yet convenient base. Cyclists also find it suitable. To enhance your experience, consider requesting a room away from the street if you are sensitive to noise, and be mindful of the limited on-site parking by exploring nearby alternatives.

Facilities & Amenities
The hotel provides a range of practical amenities designed to enhance guest convenience. Rooms are typically equipped with a kettle for making coffee and tea, along with a mini-fridge for personal use. Guests appreciate the reliable Wi-Fi connectivity available throughout the property, ensuring they can stay connected. For ease of access to upper floors, an elevator is available, though some guests note it can be older in style. A unique and highly appreciated amenity is the luggage scale located in the lobby, allowing guests to weigh their bags before departure. The hotel also features a small bar in the lobby area for drinks and snacks, and a business area with a PC for guest use, including printing boarding passes.

Cleanliness & Room Comfort
Guests generally praise the hotel's high standards of cleanliness, noting that rooms and common areas are well-maintained. The comfortable beds and quality linens contribute to a restful night's sleep. Many rooms are described as spacious and have been renovated, particularly the bathrooms, which are often highlighted as bright, clean, and modern, sometimes featuring a bathtub or a good shower. While air conditioning is effective, feedback on noise levels is mixed; some guests find the rooms quiet, especially those away from the street, while others report issues with street noise, noise from other rooms due to thin walls, or internal hotel sounds like the elevator. Some older bathrooms may show signs of wear, such as rust or loose tiles.

Dining & Food Quality
The hotel offers a breakfast buffet that receives generally positive feedback for its quality and convenience. Guests appreciate the variety of options available, which typically include hot items like eggs and sausages, along with a selection of cheeses, hams, breads, cereals, and pastries. Many reviewers specifically highlight the availability of freshly squeezed orange juice, often for a small supplement, as a delightful addition. While the coffee quality receives mixed reviews, the overall consensus is that the breakfast provides a good start to the day. The hotel does not have a full-service restaurant for lunch or dinner, but its central location means numerous dining options are available nearby.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it an excellent base for exploring the city. It is within easy walking distance of major attractions such as the marina, the old town, and various shopping and dining areas, typically a 5 to 15-minute stroll. Its proximity to the airport (about a 10-minute drive) and public transport options, including a bus stop directly in front, adds to its accessibility. While the hotel offers limited on-site parking, guests frequently note that these spots are very tight and often full, leading many to seek alternative free street parking nearby, though this can be challenging to find.

Staff & Service
The hotel staff consistently receives glowing reviews for their exceptional friendliness and helpfulness. Guests frequently commend their attentive service, noting that staff members go out of their way to provide local recommendations for restaurants and sights, assist with taxi arrangements, and address any concerns promptly and professionally. The check-in and check-out processes are described as quick and efficient, with staff often accommodating requests for luggage storage before or after stays. Many guests highlight the staff's professionalism and caring attitude, which significantly contributes to a positive and comfortable experience, making them feel truly welcome. The housekeeping team is also praised for maintaining high standards of cleanliness and tidiness in the rooms, ensuring a pleasant environment throughout the stay.

Additional Information
The hotel is noted for its pet-friendly policy, accommodating guests traveling with their animals, which is a significant convenience for many. While the property is described by some as older or dated in certain areas, many reviews indicate that rooms and public spaces have undergone renovations, contributing to a fresh and clean appearance. Guests should be aware that despite these updates, some areas might still reflect the hotel's age, and ongoing maintenance work has been noted by a few. The hotel provides stairs in addition to the elevator for access to rooms, offering an alternative for guests. A few guests have experienced issues with reservations not being properly recorded, suggesting direct confirmation with the hotel is advisable to prevent potential inconveniences upon arrival.