Best Western Hotel Hermitage

This hotel is highly regarded for its charming historic building and central location, making it an ideal stopover for travelers en route or those exploring the picturesque town. Guests consistently praise the spacious rooms, comfortable beds, and the excellent breakfast offerings. The hotel's friendly and professional staff also contribute significantly to a positive experience. It is particularly well-suited for couples seeking a romantic getaway, sightseers keen to explore the local area, and dog owners due to its welcoming pet policy. To enhance your stay, it is advisable to book the on-site restaurant in advance, as it can be fully reserved, and consider requesting a room away from the street if you are sensitive to noise.

Facilities & Amenities
The hotel offers a range of facilities that enhance the guest experience. The lounge bar is frequently highlighted as a particularly nice, cozy, and well-stocked area, providing a welcoming atmosphere for an evening drink. Secure private parking is available on-site, which is a significant convenience for many guests, including those traveling with motorcycles. The hotel also features a beautiful exterior garden and terrace, providing pleasant spaces for relaxation. An elevator is available, proving useful for guests with mobility needs. Most guests appreciate the hotel's pet-friendly policy, making it a popular choice for dog owners. However, some guests note that the spa is a separate entity, requiring prior reservation and incurring an additional cost, and the air conditioning in rooms is often a portable unit that some found noisy or ineffective.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms and bathrooms as immaculate and spotless. The rooms are generally found to be spacious and comfortable, often featuring high ceilings and a modern design. The beds receive widespread praise for being exceptionally comfortable, ensuring a restful night's sleep. While many appreciate the updated bathrooms, some found them to be a little cold or lacking in practical features like sufficient space for toiletries or safety grab rails in the shower-over-bath setups. Feedback on room decor is mixed; some describe it as a little tired or austere, while others find it charming. Noise levels can vary, with some guests noting occasional disturbances from outside traffic or events, though overall, rooms are often described as quiet.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, described as excellent, copious, and varied. Most guests appreciate the wide selection of fresh items, including baguettes, pastries, and the convenience of a fresh orange juice machine. While the overall quality is highly rated, some guests experienced issues with items not being restocked towards the end of the service or found the coffee from the machines to be average. The on-site restaurant, L'Anedocte, is frequently mentioned for its delicious and original cuisine, with many guests enjoying the high-quality dishes. However, some found certain dishes disappointing, and the restaurant can be fully booked, making prior reservations essential.

Location & Accessibility
The hotel boasts an excellent central location within the charming town, making it incredibly convenient for guests to explore. It is situated within easy walking distance of numerous restaurants, shops, and historic attractions, including the town's ramparts and citadel. This prime position allows guests to immerse themselves in the local atmosphere without needing to drive. While the hotel provides secure parking on-site, its central setting also means that street parking is often available nearby. The hotel's accessibility is further enhanced by its proximity to the town's main square and its suitability as a stopover point for longer journeys.

Staff & Service
The hotel's staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and professionalism. Guests frequently highlight the warm welcome, attentive service, and willingness of the team to assist with requests, from providing local recommendations to accommodating specific needs. The check-in process is generally described as efficient and smooth. Many appreciate the attentive service provided by the housekeeping team and the overall dedication to guest satisfaction. While most experiences are highly positive, a few guests noted minor issues such as a lack of comprehensive information at check-in or isolated instances of less-than-ideal service from specific individuals.

Additional Information
The hotel maintains a very pet-friendly policy, welcoming dogs for an additional fee, though some guests found suitable outdoor areas for pets challenging to locate nearby. It's important to note that the spa facilities are not directly part of the hotel and require separate booking, which some guests found to be an unexpected cost. The hotel's architecture, which was formerly an old hospital, was found to be charming by many, but a few guests mentioned that this historical design, particularly in some bathroom layouts, felt a bit cold or clinical. Some rooms may experience external noise from street activities or occasional events, and the air conditioning is typically a portable unit rather than a central system. Guests should also be aware that some in-room amenities, such as toiletries and slippers, may not be consistently provided.