Best Western Hotel Piemontese

The hotel, housed within a charming historic building, offers a highly convenient base for exploring the city, particularly appealing to sightseers and business travelers due to its central location near the main train station. Guests consistently highlight the exceptional kindness and helpfulness of the staff, who are often described as attentive and problem-solving. The overall cleanliness of the premises and the generally comfortable rooms also receive widespread praise. The breakfast service is frequently mentioned as a positive, noted for its quality and variety. For couples seeking a romantic getaway or families looking for easy access to attractions, the hotel's strategic position and welcoming atmosphere are significant advantages. To enhance your stay, consider requesting a room facing an inner courtyard to minimize potential street noise, and be aware that finding convenient parking in the vicinity can be challenging.

Facilities & Amenities
Most guests find the hotel's common areas, including the lobby and lounge, to be welcoming, well-maintained, and tastefully furnished, offering a pleasant atmosphere. However, feedback on other facilities is mixed. The elevator is a recurring topic; while some describe it as particular or even renovated, many guests note it is old, small, and narrow, sometimes causing concern due to a significant step when opening or not aligning perfectly with the floor. There are also reports of the elevator being noisy or intermittently out of service. Wi-Fi connectivity is another area of mixed reviews; while some find it adequate, many guests report it to be slow, unreliable, or having poor signal strength, especially in rooms, often requiring them to use the lobby for better connection. Some rooms are noted to have an insufficient number of power outlets, and the mini-fridges in rooms are occasionally reported as not cooling effectively or being unplugged. The hotel does not feature a bar or a full-service restaurant beyond breakfast.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms, often describing them as spotless and well-maintained, with fresh towels and linens provided daily. However, feedback on room comfort and condition is quite varied. Many find the rooms to be spacious, quiet, and equipped with comfortable beds, ensuring a restful night's sleep. Some rooms are highlighted for their charming decor, including exposed beams or courtyard views. Conversely, a significant number of guests report issues such as outdated furniture, uneven floors, or a general need for renovation. Problems with air conditioning are frequently mentioned, with units either not working, being noisy, or providing inadequate cooling, sometimes leading to rooms feeling too cold or humid. Noise from the street or adjacent rooms is also a concern for some, despite claims of soundproofing. Additionally, several reviews note structural defects or a bad smell in rooms or bathrooms, along with issues like non-functioning lights or limited storage. Bathrooms are often described as spacious and clean, but some guests encounter problems with old plumbing, weak shower pressure, or broken shower fixtures.

Dining & Food Quality
The breakfast service receives largely positive feedback, with many guests describing it as good, excellent, or even a highlight of their stay. Guests appreciate the variety and abundance of options, often mentioning fresh products, sweet and savory choices, and the availability of espresso coffee and fresh orange juice. Some reviews specifically note the presence of vegetarian and gluten-free options, though a few found the latter to be minimal. While many praise the quality of the food, some guests mention that the breakfast could be more varied, with a desire for hot items like scrambled eggs or omelets, and some found the fruit to be overripe or the ham to have an unusual smell. The breakfast room itself is often described as nice, stylish, or even a beautiful veranda, though a few found its ambiance to resemble a canteen. The hotel does not offer additional food service or a restaurant beyond breakfast.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, being exceptionally convenient for travelers. It is situated just a few minutes' walk from Porta Nuova train station, making arrivals and departures easy. Guests also appreciate its proximity to the city center, typically a 15-20 minute walk, allowing easy access to major attractions like the Egyptian Museum and Piazza San Carlo. The hotel is also close to Valentino Park and well-served by public transport, including trams and buses, providing excellent connectivity. The surrounding San Salvario neighborhood is described as vibrant, lively, and full of restaurants, bars, and cafes, offering ample dining and entertainment. However, some guests note that the area can be chaotic and noisy, especially at night, and a few perceive it as less reassuring or somewhat degraded. Parking is a significant challenge, as the hotel does not offer on-site facilities, and nearby public options are often difficult to find, competitive, and expensive.

Staff & Service
The hotel staff consistently receives overwhelming praise for their kindness, friendliness, and attentiveness. Guests frequently describe the team as professional, welcoming, and exceptionally helpful, often going out of their way to accommodate requests and resolve issues promptly. The check-in process is generally smooth, with many guests appreciating the flexibility of early check-in when available, and the convenience of a late check-out time. The luggage storage service is also highly valued for its efficiency. Staff members are noted for their problem-solving abilities, such as accommodating room changes or providing forgotten items like phone chargers. While the vast majority of feedback is positive, a few isolated comments mention instances of staff being perceived as less welcoming, uncooperative in resolving specific room issues, or slow in providing basic information, such as taxi booking assistance. Overall, the staff's dedication significantly enhances the guest experience.

Additional Information
Guests traveling with small children should be aware that while some room descriptions may suggest family-friendly amenities like baby baths or spacious layouts, the reality can differ, with some finding rooms less suitable or the elevator too small for strollers. There are also reports of a lack of high chairs at breakfast. A recurring theme in reviews indicates that while some parts of the hotel have undergone renovation, other areas, particularly certain rooms, appear outdated and are in need of modernization or more consistent maintenance. Guests occasionally experience booking discrepancies, such as being assigned a room different from what was reserved, or in rare cases, finding their reservation was unexpectedly given away. The hotel does offer a luggage storage service, which is highly appreciated by guests for convenience on arrival and departure days.