Best Western Hotel Wiesbaden

This modern hotel is highly praised for its excellent breakfast buffet and friendly, attentive staff, making it a standout choice for visitors. Its prime location near the train station is a significant advantage, appealing to both business travelers seeking convenience and sightseers eager to explore the city. Guests consistently highlight the hotel's overall cleanliness and the contemporary design of its rooms. For those traveling with pets, the hotel offers a welcoming policy. To make the most of your stay, consider requesting a room facing the courtyard for a quieter experience, and be sure to take advantage of the highly-rated breakfast, which many guests consider a highlight of their visit.

Facilities & Amenities
The hotel offers a range of modern facilities designed for guest comfort and convenience. A well-equipped fitness center is available for those wishing to maintain their workout routine. The hotel features a 24/7 bar in the lobby, providing a cozy atmosphere for evening relaxation and offering light meals and snacks. Most guests appreciate the convenience of the underground parking garage, which is spacious and secure, though some note its entrance can be narrow and the cost is an additional expense. EV charging stations are also available within the garage, though some guests found the pricing for this service to be high. While Wi-Fi is generally available, some guests experienced inconsistent connectivity or slow speeds. Some rooms lack a mini-bar or refrigerator, which a few guests missed.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its impeccably clean rooms and modern aesthetic. The comfortable beds are frequently praised, contributing to a restful night's sleep, though a few guests found them to be too firm or showing signs of wear. The bathrooms are generally described as spacious and well-designed, featuring excellent showers with good water pressure, although isolated comments mention weak pressure or leaking shower doors. While many rooms offer a quiet environment, particularly those facing the inner courtyard, some street-facing rooms can experience noise from the busy road. A recurring point of feedback is the absence of a wardrobe or sufficient storage space in standard rooms, which some guests found inconvenient for longer stays. The air conditioning system is present, but some guests reported issues with temperature control or excessive noise.

Dining & Food Quality
The breakfast buffet is overwhelmingly cited as a major highlight of the hotel experience, consistently receiving high praise for its extensive variety and high quality. Guests appreciate the wide selection of hot and cold options, including fresh produce, baked goods, and various hot dishes, with many noting the attentive staff who ensure items are constantly replenished. While the coffee is generally well-received, a few guests expressed disappointment with the quality of the orange juice from the dispenser. The hotel does not feature a full-service dinner restaurant, but the bar offers a selection of snacks and light meals, such as pizza and flammkuchen, which are popular choices for evening dining.

Location & Accessibility
The hotel boasts a highly convenient location, situated within a short five to ten-minute walk from the main train station, making it ideal for arrivals and departures. It is also well-positioned for exploring the city, with the city center and many attractions accessible within a pleasant 20 to 30-minute walk, or a quick ride on public transport, as a bus stop is conveniently located directly outside the hotel. While the immediate surroundings are part of an office complex and may not offer many direct amenities, the area is considered safe. The underground parking garage provides secure and ample spaces for guests traveling by car, though some found the entrance to be narrow and the parking fees to be on the higher side.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome upon arrival and the efficiency of the check-in and check-out processes. The service provided by the breakfast staff is particularly noted for its professionalism and cheerful demeanor. However, feedback regarding housekeeping is mixed; many guests were surprised to learn that daily room cleaning is not standard and must be specifically requested, a policy that some felt was not clearly communicated upon arrival. While most interactions with reception and bar staff are positive, a few guests reported isolated instances of unhelpfulness or perceived rudeness.

Additional Information
A notable aspect of the hotel's service is its pet-friendly policy, allowing guests to bring their dogs, which is appreciated by many. The hotel's approach to room cleaning is distinct, as daily service is provided only upon explicit request, a detail that has surprised some guests who expected automatic daily tidying. For those with electric vehicles, EV charging stations are available in the underground garage, though some guests found the cost for this service to be quite high. The hotel's modern interior design is enhanced by large, striking USA-themed photographs throughout the property, contributing to a unique ambiance. While the hotel aims for digital convenience, some guests reported issues with the in-room tablet system intended for service requests.