Best Western Paramus Hotel & Suites

This hotel stands out for its recent renovation, offering guests a modern and comfortable stay, with many appreciating the availability of jacuzzi rooms for a relaxing experience. Guests consistently highlight the hotel's exceptional cleanliness, the friendly staff, and the good value it provides. It is an ideal choice for families and groups due to its spacious accommodations and complimentary breakfast, while business travelers and those visiting friends and family will find its convenient location beneficial. To ensure a smooth stay, guests should be aware that the hotel does not have an elevator and should request a first-floor room if needed, and be prepared for a potentially tricky entrance from the highway.

Facilities & Amenities
The hotel offers a range of convenient in-room amenities, including a refrigerator, microwave, and coffee maker, along with a desk and office chair and ample charging outlets for devices. A significant point for guests is the absence of an elevator, which means luggage must be carried up stairs to the second floor. However, the hotel compensates with a popular 24-hour coffee and tea service in the lobby. While there is no swimming pool, the fitness center receives mixed reviews, with some finding it adequate and others noting it is small or lacks certain equipment. Many guests appreciate the availability of jacuzzi rooms for an enhanced stay.

Cleanliness & Room Comfort
Guests overwhelmingly praise the hotel's cleanliness, frequently describing rooms as spotless, immaculate, and fresh-smelling, often noting the newly renovated appearance. The wood or laminate floors are also a positive feature for many. While most find the beds comfortable, some guests report them as being too hard or causing back discomfort. A recurring point of contention is the pillows, which are often described as small or throw-pillow sized, leading to less comfortable sleep for some. Bathrooms are generally clean, though often noted as small, with occasional reports of complicated showers or inconsistent water pressure. Noise levels are typically quiet, but some rooms may experience highway noise or hallway noise.

Dining & Food Quality
The complimentary breakfast is a major highlight for many guests, consistently praised for its variety and the availability of hot options. The coffee served is frequently mentioned as being good. The breakfast area is noted for being clean and well-maintained, with staff diligently replenishing items. However, feedback on specific food items is mixed; some guests express dissatisfaction with the quality of the eggs, describing them as watery or powdered, and some wish for more diverse meat options beyond pork bacon. Despite these minor criticisms, the breakfast is generally considered a valuable inclusion that enhances the stay.

Location & Accessibility
The hotel boasts a convenient location with easy access to major highways, including Route 17 and the Garden State Parkway, making it suitable for travel to New York City and other parts of North New Jersey. Guests appreciate its proximity to numerous restaurants, such as the adjacent Red Lobster, and various shops and malls. However, a significant and frequently mentioned challenge is the hotel entrance from the highway, which many describe as tricky or even dangerous due to its closeness to fast-moving traffic and merge lanes. While parking is available, some guests note its condition could be improved, and public transportation options are limited.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and attentiveness. Guests frequently commend staff members for going above and beyond to assist with requests, providing quick check-in experiences, and even accommodating early check-in when possible. The housekeeping team is also highly praised for maintaining clean rooms daily and being responsive to needs. However, a minority of guests report instances of rude or unprofessional front desk interactions, particularly concerning issues with security deposits and room assignment discrepancies, which can lead to frustration.

Additional Information
A notable point for guests is the hotel's security deposit policy, which has caused confusion and frustration for some due to unexpected charges or difficulties with refunds. The hotel offers rewards program benefits for returning guests, which are appreciated by those who frequently stay. Guests often highlight the convenience of being able to check in early, a service that is frequently accommodated by the staff. While the rooms are generally well-maintained, some guests have noted instances of worn furniture, particularly desk chairs, which could benefit from replacement. The hotel also provides a discount at the neighboring Red Lobster restaurant.