Best Western Parkway Hotel Toronto North

This hotel offers a unique urban experience, distinguished by its direct connection and shared facilities with an adjacent property, providing guests with expanded amenities. Its spacious rooms and convenient location make it a popular choice for various travelers. Guests frequently commend the hotel's overall cleanliness, the comfort of its accommodations, and the generally helpful demeanor of the staff. The hotel is particularly well-suited for families due to the abundance of recreational activities available, and for business travelers and sightseers who appreciate its strategic access to major highways and local attractions. To enhance your stay, consider requesting a room away from high-traffic areas or the gym for a quieter experience, and clarify the specific features of your room type, especially if booking a suite with a kitchenette.

Facilities & Amenities
The hotel provides a wide array of facilities that are highly valued by guests. These include access to both an indoor pool and an outdoor pool, often heated, along with a hot tub, though the hot tub is occasionally out of service. A comprehensive fitness center is available, featuring a large gym, racquetball courts, a basketball court, and squash rooms, offering ample recreational opportunities. While Wi-Fi is generally reliable, some guests have noted issues with elevators being slow, inconveniently located, or temporarily out of order. Many rooms include a kitchenette with a microwave and mini-fridge, though some guests found the lack of utensils or dishes to be an inconvenience. Balconies are present in some rooms, but are often small or offer limited views. Free parking is a significant benefit, though the shared lot can become crowded, making it challenging to find a spot. Additionally, a Starbucks and Tim Hortons are conveniently located nearby.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, modern, and well-maintained, contributing to a comfortable stay. The beds are frequently praised for their comfort and the high-quality linens provided, ensuring a restful night's sleep. In-room amenities typically include a microwave, mini-fridge, and coffee maker. However, some guests have reported issues such as outdated furniture, persistent musty smells (particularly in basement rooms), sticky carpets, and occasional stains or broken fixtures like faucets or air conditioning units. Noise levels are a significant concern for many, with complaints about thin walls allowing sound from neighbors, hallway noise from other guests or sports teams, and noise from the gym or external sources like garbage trucks. Bathrooms are generally clean and spacious, often featuring glass door showers, but some reviews mention mold, leaky faucets, or sliding barn doors that compromise privacy due to gaps.

Dining & Food Quality
The hotel does not include breakfast with the room rate, and the breakfast buffet offered at the adjacent property is noted by many guests as being quite expensive. As an alternative, a Starbucks and Tim Hortons are conveniently located nearby for quick and more affordable options. The on-site restaurant, Crave, receives positive feedback for its food quality and is a popular choice for guests. A bar is also available for those looking to relax with a drink. Room service is mentioned by some as being fast and courteous, providing a convenient dining option within the comfort of the guest rooms.

Location & Accessibility
The hotel boasts a highly convenient location, offering excellent accessibility to major transportation routes, including Highway 7, the 404, and the 407. This makes it an ideal base for exploring the wider Toronto area, although downtown Toronto itself requires a drive. Guests appreciate its proximity to numerous restaurants, shopping centers, and other local attractions. Free parking is a notable advantage, though the shared parking lot can become quite crowded, leading to challenges in finding available spaces. While the hotel offers multiple entrances, some guests with mobility issues have noted difficulties due to stairs at the main entrance and occasional issues with elevators. Public transit stops are also available nearby, providing additional options for getting around.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and attentive service. Many guests highlight the professional and accommodating nature of the team, particularly during the check-in process, which is often described as quick and efficient. Staff members are frequently commended for their willingness to assist with various requests, such as providing extra towels or facilitating room upgrades. However, feedback on the check-in/out process is mixed, with some guests experiencing long waits or confusion, especially when dealing with third-party bookings or payment issues. While housekeeping is generally appreciated, some reviews mention missed cleanings or staff entering rooms despite "Do Not Disturb" signs. A few isolated incidents of unhelpful or dismissive staff have also been reported.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, which comes with a notable nightly fee, often higher than expected, leading to concerns about the daily charge versus a flat rate. The security deposit required upon check-in is also substantial, and guests have noted recent changes to this policy. The hotel implements strict rules for groups and sports teams, including policies regarding noise and limits on the number of people in rooms or gathering in hallways. Some guests have been accommodated in basement suites which lack windows and can feel damp or musty, while others have enjoyed rooms with balconies or kitchenettes, though the latter may lack essential utensils. Upgrades to the adjacent property are a common occurrence. While most stays are positive, a few isolated incidents of bed bugs or other pests have been reported. The hotel has also undergone various construction and renovation activities, which may impact guest experience.