Best Western Plus Airport Hotel Copenhagen

This hotel is a practical choice for travelers seeking convenience, with its signature feature being its close proximity to the airport and metro access, making it ideal for layover travelers and those with early flight departures. While some aspects of the hotel show their age, guests frequently commend the breakfast variety and the generally helpful staff. The hotel caters well to business travelers needing easy airport connections and sightseers who can quickly reach the city center via public transport. For families, the availability of spacious rooms is a plus. To enhance your stay, consider confirming the room's condition upon check-in and utilize the nearby metro for efficient travel into the city.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience, though some aspects are noted as dated. Guests appreciate the availability of Wi-Fi, although some report it can be weak or unreliable in certain rooms. While air conditioning is generally not available, some rooms are equipped with a portable fan to help with comfort. There is no mini-fridge in the rooms, but a communal refrigerator and microwave are accessible in the lobby area for guest use. Many guests found the placement of electrical outlets inconvenient, often not near the beds. The hotel also features a fitness center, which is well-regarded and described as spacious, offering a variety of equipment. Luggage storage is available, though some guests reported issues with staff willingness to provide this service.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed, with many guests noting significant issues. Numerous reviews describe dirty rooms, with frequent mentions of carpet stains and a general sense of being run-down. Uncomfortable beds are a common complaint, often described as too soft beds or having noticeable springs. Noise levels are a recurring concern, with guests reporting disturbances from elevator noise, adjacent rooms, and outside traffic due to poor soundproofing. Bathroom condition is frequently criticized for being small bathrooms, old, and prone to issues like drainage issues, mold, and water spilling onto the floor. The lack of air conditioning means rooms can become uncomfortably warm, with only a portable fan provided in some instances. Some rooms also lack a mini-fridge and have issues with basic amenities like a functioning kettle.

Dining & Food Quality
The hotel's dining options, particularly the breakfast buffet, receive largely positive feedback. Guests consistently praise the breakfast variety, noting a plentiful selection of food items, including hot options, cold cuts, breads, and pastries. The food quality is generally considered good, with many finding it delicious and a highlight of their stay. While the breakfast is often described as expensive, its quality and range of choices are seen as a worthwhile offering. The hotel also has a restaurant and bar area, which some guests found convenient for meals, though the restaurant menu might be limited. Some guests noted that the hot food items at breakfast could occasionally be cold, despite being on warmers.

Location & Accessibility
The hotel's location is a significant advantage for many guests, particularly due to its airport proximity. It is often described as being within walking distance of the airport, typically around 15-20 minutes, though some find this too far, especially with heavy luggage or in bad weather. The hotel is conveniently located a short walk from a metro station, providing easy access to the city center in about 15-20 minutes. The surrounding area offers practical amenities, including multiple supermarkets and various restaurants and cafes within easy reach. Parking is available at the hotel, though it is a paid service and some guests reported issues with availability or unexpected fines.

Staff & Service
The staff at the hotel generally receive positive remarks for their friendly staff and helpful staff demeanor. Many guests highlight their attentiveness and willingness to assist with requests, contributing to a positive experience. The check-in process is often described as quick and efficient. However, there are instances of mixed feedback, with some guests reporting less professional interactions, such as issues with luggage storage policies or perceived unhelpfulness from certain individuals. Despite these isolated concerns, the overall sentiment indicates that the staff strive to provide attentive service and are generally accommodating, from the front desk to the check-out process.

Additional Information
Guests should be aware of several specific details that impact their stay. For business travelers, it's important to note that the hotel does not issue a traditional invoice issuance, which can complicate tax settlements. The hotel has been undergoing ongoing renovations, which some guests found disruptive due to noise or visible construction materials in hallways. There have been instances where hot water availability was temporarily affected due to maintenance, with guests only being informed via notices in elevators. The hotel does not offer a dedicated airport shuttle service, requiring guests to walk, use public transport, or take a taxi to and from the airport. Parking fees apply, and some guests reported unexpected fines despite paying for parking. The hotel maintains a pet policy, though finding suitable outdoor areas nearby for pets can be challenging.