Best Western Plus Burnaby Hotel

The hotel offers a comfortable and convenient stay, with its complimentary hot breakfast standing out as a consistent highlight, providing a wide variety of options that often exceed guest expectations. The motel-style layout is also frequently noted for its practicality, allowing for easy parking directly outside rooms. Guests consistently praise the hotel's cleanliness, comfortable accommodations, and the friendly service provided by the staff. It is an ideal choice for families seeking value and amenities like the pool and laundry facilities, budget-conscious travelers looking for an affordable option in the Vancouver area, and business travelers who appreciate quiet rooms and reliable internet access. Pet owners also find the hotel accommodating due to its pet-friendly policy. To enhance your stay, consider requesting an upper-floor room for a quieter experience and take advantage of the nearby SkyTrain for convenient access to downtown Vancouver.

Facilities & Amenities
The hotel offers a heated outdoor pool, which is a popular amenity for relaxation, especially for families, though some note it was covered during their winter visits. A fitness center is available, though some note it is small, it is equipped for basic workouts. Guests appreciate the convenience of on-site laundry facilities, which are described as clean and well-priced. Free Wi-Fi is consistently available, though some mention it can be slow at times. Rooms typically include a mini-fridge and a coffee machine, with some guests noting the Nespresso machines are a nice touch, while others prefer traditional coffee makers. The availability of ice machines and vending machines adds to guest convenience.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many noting the comfortable beds and quality linens that contribute to a restful sleep. Housekeeping services are often praised for their thoroughness. While some rooms are described as recently updated, others are noted as being dated or having worn carpets. Noise levels receive mixed feedback; many guests report quiet rooms, especially those on upper floors, while some experience noise from neighbors or street noise. Isolated issues such as a noisy air conditioning unit or refrigerator have been mentioned, along with occasional reports of musty smells or minor pest concerns. In-room amenities like the bathroom and TV are generally functional, though some note the TV quality or remote issues.

Dining & Food Quality
The complimentary breakfast consistently receives high praise, often exceeding guest expectations with its wide variety of options. The spread typically includes hot food items such as eggs, bacon, sausages, and hash browns, along with a popular waffle maker and pancake machine. Guests also find cereals, yogurt, fresh fruit, and various bread options. The coffee is generally well-regarded, and the breakfast staff are frequently commended for their friendliness and attentiveness in keeping items well-stocked. The breakfast is served in an area that doubles as a Chinese restaurant in the evenings, though detailed feedback on the dinner service is less common.

Location & Accessibility
The hotel boasts a convenient location in Burnaby, making it accessible to various points of interest. It is within walking distance to Metrotown Mall, a major shopping destination, and numerous restaurants, particularly Asian cuisine. For those relying on public transport, the SkyTrain station is typically a 10 to 15-minute walk away, providing easy access to downtown Vancouver and other areas. While the immediate surroundings can be busy, the hotel itself is considered safe. Ample parking is available on-site, which is a significant advantage for guests traveling by car, though some note it can get full or that the spaces are narrow.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the courteous front desk staff who are efficient during check-in and check-out, often accommodating early arrivals or luggage storage and providing local recommendations. The breakfast staff are particularly noted for their welcoming demeanor and attentiveness, ensuring the dining area remains well-stocked and pleasant. Housekeeping is also commended for their thoroughness and responsiveness to requests, maintaining clean and comfortable rooms. Overall, the attentive service provided by the team contributes significantly to a positive guest experience, with many feeling well taken care of throughout their stay and expressing a desire to return.

Additional Information
The hotel operates with a motel-style layout, where rooms often have direct outdoor access, which some guests find convenient for parking directly outside their door. It maintains a pet-friendly policy, welcoming guests traveling with animals and sometimes offering special amenities for them. For environmentally conscious travelers, electric vehicle charging stations are available on-site, often free for guests. While the hotel generally provides good value, some guests note that the cancellation policy requires 24-hour notice. The property is described as an older establishment, with some rooms undergoing updates, but it is generally well-maintained, offering a practical and comfortable base for exploring the area.