Best Western Plus Chalmette Hotel

This hotel offers a convenient location on the outskirts of New Orleans, providing a safe and accessible base for exploring the city while enjoying a quieter environment. Its complimentary breakfast is a notable feature, often praised for its variety. Guests frequently highlight the friendly staff and the generally comfortable accommodations. The hotel caters well to families visiting for events, business travelers attending conventions, and couples seeking a relaxed stay away from the city's core. While many appreciate the overall cleanliness, some experiences vary. To ensure a smooth stay, it is advisable to confirm your reservation details carefully and be aware of the hotel's cleaning schedule, as daily service may not be provided.

Facilities & Amenities
Guests find the in-room amenities quite convenient, including a microwave, fridge, and TV with a good selection of channels. A pod coffee maker is also provided for guest use. The bathroom is generally well-sized, offering a hot shower and good lighting, complemented by a full-length mirror in the room. The hotel offers free Wi-Fi for connectivity and a guest laundry facility for convenience. While a fitness center is available, some guests suggest it could be improved. Feedback on the pool is mixed, with some finding it warm and clean, while others reported it being closed or having debris. The elevator has been noted by some as shaky or occasionally out of service, and some guests experienced issues with the air conditioning not cooling rooms adequately.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests commend the clean rooms and the comfort of the beds, often describing them as spacious and well-maintained, ensuring a restful night's sleep. However, a significant number of reviews report persistent issues, including a pervasive mold/mildew smell throughout the hotel and in rooms. There are also concerning mentions of bed bugs and roaches in some accommodations, along with reports of stained sheets and dirty bathrooms. Some guests experienced water leaks from windows or overflowing toilets. Noise from adjacent rooms or hallways due to thin walls was also a concern for some, impacting overall tranquility.

Dining & Food Quality
The free breakfast is a prominent feature, with many guests appreciating the breakfast variety offered daily. Options frequently include hot waffles, eggs, sausage, biscuits, sausage gravy, yogurt, fruit, and various cereals. The coffee selection is also praised, with dispensers for regular and decaf, and a multi-coffee machine offering hot chocolate. While many find the breakfast good and satisfying, some guests have expressed disappointment, describing the food as bland, the coffee as cold, or noting a lack of consistency in offerings, such as fresh fruit or eggs. Some also found the pancake machine and certain hot items to be of poor quality.

Location & Accessibility
The hotel's convenient location is a major draw for many guests, providing easy access to New Orleans and the French Quarter, typically within a 20-minute drive. It is situated in a generally safe area, which is appreciated by travelers. Guests find it beneficial to be close to various local restaurants and shopping options, including a grocery store and fast-food establishments within walking distance or a short drive. While some guests found the distance from the city center to be a minor drawback, many preferred the quieter surroundings. Parking is available and generally considered safe, although some reviews mentioned concerns about accessibility features for guests with mobility challenges.

Staff & Service
The staff at this hotel receives highly varied feedback. Many guests consistently praise the friendly staff and their helpful and attentive service, highlighting positive interactions during quick check-in processes and general inquiries. Some specific individuals are noted for going above and beyond to assist guests. However, a significant number of reviews report negative experiences, including encounters with rude or unhelpful front desk personnel and issues with management responsiveness, particularly concerning refund process and reservation problems. Housekeeping service is also a point of contention, with many guests reporting infrequent cleaning, unemptied trash, or a lack of fresh towels, often requiring guests to collect them from the front desk.

Additional Information
Guests should be aware of certain operational aspects and policies. A deposit is required upon check-in, which some guests found to be unexpectedly high. The cleaning schedule is not daily; rooms are typically serviced every third day, meaning guests staying for shorter periods may not receive full housekeeping service. There have been recurring issues with reservation policy, including instances of reservations being canceled without notice or attempts to rebook at significantly higher rates. Some guests also reported difficulties with payment methods, specifically the hotel's policy of not accepting cash for room payments. Additionally, there were disputes regarding a smoking policy fee being applied to non-smoking rooms.