Best Western Plus Concordville Hotel

This hotel stands out for its grand, marble-adorned lobby and luxurious interior, which consistently impress guests upon arrival, setting a high standard for a property of its type. Guests frequently highlight the hotel's exceptional cleanliness throughout, from the public areas to the guest rooms, ensuring a pleasant stay. The outstanding complimentary breakfast is a major draw, offering a wide variety of choices that many describe as superior to typical hotel offerings. The spacious and comfortable rooms also receive consistent praise, providing a relaxing environment. This hotel is particularly well-suited for families due to its engaging amenities like the indoor pool and arcade room, as well as the generous breakfast. Couples seeking a comfortable and elegant retreat will appreciate the well-maintained facilities and serene atmosphere. For sightseers and tourists, its proximity to attractions like Longwood Gardens makes it an ideal base. To enhance your experience, it's advisable to inquire about the current access routes due to ongoing construction, and be aware that some guests have noted occasional noise from the air conditioning units.

Facilities & Amenities
The hotel offers a range of well-regarded facilities that enhance the guest experience. The indoor pool is a popular amenity, often described as clean and heated, providing a refreshing option for relaxation or exercise, though some guests have noted it can feel a bit enclosed or have a strong chlorine smell. A well-equipped fitness center is available, allowing guests to maintain their routines, although a few reviews mentioned some dated equipment or non-functional TVs. Families particularly enjoy the dedicated arcade room and the outdoor basketball court, which provide entertainment for children and teenagers. Guests also appreciate the convenience of laundry facilities and the availability of a small grocery area or sundry room for purchasing essentials like snacks and large water bottles. While the Wi-Fi is generally available, some guests experienced occasional connectivity issues. The lobby and grounds feature inviting outdoor sitting areas with a gazebo and fire pit, creating pleasant spaces for relaxation.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms, describing them as spotless, immaculate, and well-maintained, with many noting that everything appeared brand new. The rooms are generally found to be spacious and well-appointed, providing a comfortable and relaxing environment. The beds are frequently highlighted for their comfort, often ensuring a restful night's sleep, though a few guests found them to be too soft or mushy. In-room amenities such as a mini-refrigerator, microwave, and Keurig coffee maker with a good selection of coffee are much appreciated. The bathrooms are typically clean and well-stocked with ample towels and quality toiletries, including citrus-scented and even vegan-friendly options. While many guests report a quiet stay, a significant recurring concern is the noise level from the air conditioning units, which some describe as very loud and disruptive to sleep. Some also noted issues with thermostat settings or noise from adjacent rooms.

Dining & Food Quality
The hotel's complimentary breakfast is a consistent highlight for guests, frequently described as outstanding and superior to typical hotel offerings. It features a wide variety of options, including a popular omelet station where fresh, chef-made omelets are prepared, often for a nominal fee. Guests enjoy a selection of hot food such as eggs, sausage, and potatoes, alongside fresh fruit, cereals, yogurt, and various baked goods like pancakes from an automatic maker. The coffee selection, including a cappuccino machine, also receives praise. While most find the breakfast exceptional, some noted a desire for more diverse hot options or specific items like gluten-free bread. The on-site restaurant and bar are appreciated for their delicious food and good service, offering a convenient dining option. However, some guests mentioned that the restaurant has limited operating hours, which can be a drawback for those seeking consistent on-site dining.

Location & Accessibility
The hotel's location is generally considered convenient, particularly for guests visiting attractions in the Brandywine Valley such as Longwood Gardens, the Brandywine Museum, and Nemours Mansion, all within a short drive. While situated in a more suburban area that is not highly walkable, it offers easy access to shopping centers, a variety of restaurants, and grocery stores nearby. Its proximity to major thoroughfares like I-95 also makes it a suitable base for those traveling to Philadelphia or the airport. Free parking is a significant advantage, with ample space available directly adjacent to the hotel. However, a recurring point of feedback is the accessibility due to ongoing construction, particularly when approaching from US 1, which can make finding the entrance challenging and has led some guests to miss it multiple times.

Staff & Service
The hotel staff consistently receives high praise for their friendly and helpful demeanor, with many guests highlighting their attentiveness and accommodating nature. From the moment of arrival, visitors often feel a warm welcome and appreciate the staff's professionalism. The check-in process is generally described as quick and smooth, contributing to a positive first impression. Guests commend the staff for going above and beyond, whether it's providing local recommendations, assisting with special requests, or addressing concerns promptly. While the majority of feedback is overwhelmingly positive, a few isolated instances mentioned less empathetic or unhelpful interactions, particularly concerning unexpected fees or specific check-in issues. Housekeeping is noted for maintaining clean rooms, though some guests mentioned that daily room service is not standard and needs to be requested. Overall, the staff's dedication to providing excellent customer service is a recurring theme.

Additional Information
Guests should be aware of certain hotel policies and unique features that may impact their stay. Some reviews mention an undisclosed fee or security deposit of around $35 per night, which is applied at check-in and later refunded, a practice that surprised some guests. For those planning events, the hotel is a popular choice for weddings, offering amenities like a dedicated "Get Ready Room" for bridal parties and shuttle services to venues. It's important to note that daily room cleaning is not standard and typically needs to be requested, sometimes incurring an additional charge. While the hotel aims for comfort, some guests reported that thermostats in certain rooms are locked at a specific temperature, which might not suit everyone's preference. Additionally, there have been instances of elevator malfunctions, requiring guests to use stairs. The hotel also features unique recreational amenities such as a half-court basketball court and large outdoor checkers, adding to the leisure options available.