Best Western Plus Edmundston Hotel

This hotel offers a memorable stay, particularly noted for its impressive pool area featuring a waterslide, making it a standout choice for families and leisure travelers seeking recreational fun. Guests consistently highlight the hotel's modern aesthetic, exceptional cleanliness, and the welcoming demeanor of its staff. Its convenient location just off the highway also makes it an ideal stopover for road trippers and business travelers looking for quality accommodation after a long journey. The hotel's commitment to providing a comfortable and well-appointed environment is frequently praised. To enhance your experience, consider checking the pool's operational status if it's a key amenity for your stay, and be aware that the hotel can be popular with sports teams, which may lead to busier common areas.

Facilities & Amenities
The hotel boasts a popular indoor pool complete with a waterslide, a hot tub, and a kiddie pool with a water fountain, providing ample entertainment, especially for children. While the pool water is generally described as warm, some guests found it too cool, and there were isolated reports of murky water or the waterslide not functioning. A fitness center is available, though some guests found it small. The Wi-Fi is consistently praised for being strong and easy to connect. Most guests found the elevators convenient, though some experienced issues with them being out of service, requiring them to use stairs. The hotel also offers Tesla charging stations, though these are frequently reported as being blocked by non-electric vehicles.

Cleanliness & Room Comfort
Guests overwhelmingly commend the hotel's cleanliness, describing rooms as spotless, well-maintained, and modern, often featuring non-carpeted flooring. The beds are generally found to be comfortable, ensuring a restful night's sleep, though some guests found them either too soft or too hard, and a few mentioned lumpy pillows. Rooms are equipped with smart TVs, microwaves, refrigerators, and ample charging outlets, enhancing convenience. However, some guests reported issues with TV functionality, non-working lights, or minor maintenance issues like slow draining sinks. Noise can be a concern, with reports of poor soundproofing leading to audible hallway noise, sounds from adjacent rooms, or stomping from above. The air conditioning unit can also be noisy for some.

Dining & Food Quality
The hotel's complimentary breakfast consistently receives high praise for its quality and variety. Guests enjoy a full hot breakfast buffet with options such as eggs, sausages, pancakes, baked beans, and oatmeal. Many appreciate the availability of gluten-free bread and alternative milk options. The coffee is also well-regarded, and staff are attentive in keeping items replenished. While the breakfast area can become crowded during peak times, guests often find the food to be delicious and satisfying. The hotel also features a bar where guests can unwind, and some reviews mention the availability of pizza, though there is no full-service restaurant on-site.

Location & Accessibility
The hotel's central location is a significant advantage, offering easy access directly off the Trans-Canada Highway. This makes it an excellent choice for travelers on long journeys. Guests appreciate its proximity to various restaurants and essential services, many of which are within walking distance or a short drive. The hotel provides ample free parking, including convenient drive-up rooms that allow direct access from the parking lot. Its position on a hill also offers pleasant views of the surrounding area.

Staff & Service
The hotel staff consistently receives high marks for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their welcoming demeanor and efficiency, contributing significantly to a positive stay. The check-in and check-out processes are generally described as smooth and quick, though some guests experienced delays during busy periods due to limited staff at the front desk. Staff are noted for their willingness to accommodate requests, such as providing extra amenities or assisting with luggage when elevators are out of service. The overall impression is one of dedicated service aimed at ensuring guest satisfaction.

Additional Information
The hotel maintains a pet-friendly policy, offering specific rooms, often with convenient drive-up access, which is highly appreciated by guests traveling with animals. A recurring issue mentioned by some guests is the unexpected closure of the pool for repairs, which is not always communicated in advance and can lead to disappointment, especially for families. Some guests have expressed concerns about the hotel's use of disposable dishes and cutlery for breakfast, citing environmental impact. There have also been isolated reports of hot water availability issues during peak times and a lack of enforcement regarding noise from other guests, particularly children, in hallways during late hours.