Best Western Plus Hotel Alfa Aeropuerto

This hotel is highly regarded for its convenient proximity to the airport and its signature free airport shuttle service, making it an ideal choice for pre-flight travelers and cruise passengers seeking a comfortable overnight stay. Guests consistently highlight the hotel's cleanliness, the comfort of its rooms, and the generally attentive and friendly staff. It also caters well to business travelers due to its location in an industrial area, offering a quiet retreat after work. For families, the availability of rooms with bunk beds provides practical accommodation. To ensure a smooth experience, guests are advised to confirm the shuttle schedule in advance, as its operating hours are limited, and to consider pre-uploading passport details for a quicker check-in process.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. A fitness center is available, though some guests note it is small and has limited weight options. There is also a swimming pool, which some visitors found to be cold and occasionally had an unpleasant odor, along with a sauna for relaxation. Guests appreciate the reliable free Wi-Fi throughout the property, ensuring connectivity. For quick needs, vending machines are present, though some have been reported as out of order. The hotel also features a pleasant lounge area where guests can relax.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, contributing to a pleasant stay. The beds are frequently described as comfortable, ensuring a restful night's sleep, though some guests found mattresses to be too soft or hard. Rooms are often noted for their spaciousness and modern decor. However, a recurring concern is noise levels, with many guests reporting significant road noise from the street, and some rooms experiencing noise from the kitchen below or from early morning housekeeping activities. The bathroom design, particularly the shower, sometimes leads to water spilling onto the floor, making it wet. In-room amenities typically include a coffee maker and a mini-bar.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The breakfast buffet is a highlight for many, praised for its variety and quality, including a good selection of meats, cheeses, pastries, and fresh fruit. However, some guests found the hot breakfast items, such as eggs and bacon, to be cold. The main restaurant offers dinner, with some guests describing the food as excellent and well-presented, while others found it overpriced or the portions small. The bar also serves food, which is often considered a good, reasonably priced option. Room service is available, though some guests reported slow response times or issues with orders.

Location & Accessibility
The hotel's location is primarily advantageous for its proximity to the airport, making it a practical choice for travelers with early flights or late arrivals. However, it is situated in an industrial area, meaning there are few shops, restaurants, or attractions within easy walking distance. While the free airport shuttle service is a major draw, its limited operating hours can be inconvenient, often necessitating an expensive taxi ride to or from the airport outside these times. Public transport options are available, with a metro station about a 10-15 minute walk away and a bus stop near the hotel entrance, providing access to the city center, though the journey can take 35-45 minutes. Parking is available on-site, but it comes with an additional fee.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend the quick check-in process, especially when passport details are pre-uploaded. Many reviews highlight specific instances of staff going above and beyond to assist guests with directions, taxi arrangements, luggage storage, and general inquiries, contributing significantly to a positive experience. The housekeeping staff is also noted for their efficiency and for maintaining high standards of cleanliness. Overall, the hotel's commitment to providing excellent customer service is a recurring theme, making guests feel welcomed and well-cared for.

Additional Information
Guests should be aware of certain hotel policies and features that may impact their stay. A security deposit is required upon check-in, and a tourist tax is applied, which some guests felt was not clearly communicated beforehand. The hotel offers early check-in for an additional fee, though some guests reported being charged even when rooms were ready. While the hotel provides complimentary water in rooms, some guests noted a lack of in-room coffee beyond a single instant packet. There have been occasional reports of key card malfunctions, requiring guests to return to the reception. The hotel also offers luggage storage service, which is appreciated by many.