Best Western Plus Hotel Carlton

This hotel offers a memorable stay, primarily due to its prime location directly opposite the train station and a short walk from the historic old town, making it an ideal base for exploring the city. Guests consistently highlight the hotel's impeccable cleanliness, comfortable accommodations, and the exceptionally friendly and helpful staff. It is particularly well-suited for sightseers and couples looking to immerse themselves in Annecy's charm, as well as business travelers seeking convenience and comfort. Many appreciate the modern, recently renovated interiors. To enhance your experience, consider requesting a room with a balcony for a pleasant view, and be mindful that while the hotel offers parking, it can be quite tight for larger vehicles.

Facilities & Amenities
The hotel features modern and well-maintained rooms, with some offering a balcony or terrace that provides pleasant views of the city or mountains. Guests appreciate the convenience of coffee and tea facilities within the rooms, along with a minibar or fridge. While some rooms boast a SPA tub, a few guests have noted issues with its functionality or the overall design of the shower system, which can lead to water splashing outside the bath. The hotel has a single, small elevator which can be slow, especially during peak hours, leading to occasional waits. Air conditioning is available, though some guests have reported difficulties with its controls or effectiveness.

Cleanliness & Room Comfort
Guests consistently praise the hotel's spotless cleanliness throughout the property and within the rooms. The comfortable beds and high-quality linens are frequently highlighted, ensuring a restful night's sleep for most visitors. While many rooms are described as spacious and well-appointed, some guests found their rooms to be quite small, especially for a four-star establishment, with some bathrooms also being notably compact. Noise levels receive mixed feedback; most guests find the rooms quiet and well-insulated, but some have experienced disturbances from the hallway or neighboring rooms, particularly late at night. The modern decor and good lighting contribute to a pleasant ambiance.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its quality and variety. Most guests find the buffet to be comprehensive, offering a wide selection of fresh products, including local cheeses and cold cuts, pastries, and even sparkling wine. Many appreciate the options for different dietary needs, such as almond and soy milk. While the food quality is generally excellent, some guests consider the breakfast to be overpriced, opting instead for nearby cafes. The breakfast area, though well-stocked, can become crowded during busy periods, leading to short waits for seating.

Location & Accessibility
The hotel boasts an excellent location, directly opposite the train station and within a short, easy walk to the historic old town of Annecy. Guests appreciate its proximity to the lake, which is also easily accessible on foot. The surrounding area offers numerous restaurants, shops, and public transport options, making it convenient for exploring the city without a car. Parking is available, with both an on-site garage and nearby public options. However, the hotel's private garage is often described as very tight and challenging for larger vehicles, though it offers a secure solution.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and professionalism. Guests frequently commend the team for their warm welcome, attentiveness, and willingness to go above and beyond to assist with requests, provide local recommendations, and ensure a pleasant stay. The check-in and check-out processes are generally described as efficient. Housekeeping is noted for its thoroughness, maintaining high standards of cleanliness. While the vast majority of interactions are positive, a few isolated instances of less accommodating service have been reported, but these appear to be exceptions.

Additional Information
The hotel offers a pet-friendly policy, which is a significant advantage for guests traveling with their animal companions. Many guests have also reported receiving room upgrades, enhancing their stay, though some have noted a lack of transparency regarding the value or specific features of these upgrades. Thoughtful touches like small chocolates at reception and personalized messages for special occasions, such as birthdays, are appreciated. However, some guests have expressed disappointment regarding the hotel's policy on providing bathrobes and slippers, which are reportedly only available for certain room categories.