Best Western Plus Hotel Universo

This hotel is highly regarded for its prime location near the main train station, making it an ideal base for exploring the city on foot or via public transport. Its signature feature is its exceptional accessibility, appealing to sightseers, business travelers, and those who prioritize convenient transit links. Guests frequently commend the hotel's overall cleanliness, the quality of its breakfast offerings, and the generally helpful demeanor of the staff. For families, the availability of spacious rooms is a significant advantage, while couples can appreciate the ease of reaching major attractions. To enhance your stay, consider requesting a room on a higher floor for potentially better views and reduced noise, and be sure to utilize the convenient water coolers found on each floor.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. Many guests appreciate the presence of a rooftop bar, which, when open, provides a pleasant atmosphere and city views, though some visitors were disappointed to find it closed for refurbishment or seasonally. A well-equipped fitness center is available for those wishing to maintain their workout routine, complemented by a sauna, steam room, and hot tub for relaxation. The provision of water coolers on every floor is a highly praised amenity, allowing guests to easily refill bottles. While the hotel is serviced by multiple elevators, some guests noted that rooms located directly next to them could experience noise disturbances. Fast Wi-Fi is consistently available throughout the property.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, noting that rooms are well-maintained and spotless. Feedback on bed comfort is mixed; many guests found the beds very comfortable, ensuring a restful sleep, while some reported them to be too firm or the pillows flat. Room sizes also vary, with some guests enjoying spacious rooms, including those with balconies, while others found their accommodations to be on the smaller, more compact side. Noise levels received mixed reviews; some rooms are described as quiet and soundproofed, yet others experienced disturbances from thin walls, hallway activity, or street noise. Bathrooms are generally spacious, though some guests encountered issues with shower doors not closing properly, leading to water leakage onto the floor. The in-room air conditioning system was a point of contention for some, as it was occasionally unavailable or ineffective, leading to overly warm rooms, and power outlets were sometimes limited.

Dining & Food Quality
The hotel's breakfast consistently receives overwhelmingly positive feedback, with guests describing it as excellent, amazing, and outstanding. The buffet offers a wide and varied selection, including fresh pastries, cheeses, fruits, eggs, and hot dishes, with many appreciating the quality and freshness of the food. The breakfast staff are frequently commended for their friendliness, helpfulness, and attentiveness, ensuring a pleasant start to the day. While the restaurant offers dinner, feedback is more mixed; some guests found the food quality to be good, others reported issues with service, limited portions, or the overall standard of meals. The bar service is generally well-regarded, though some guests were disappointed by its seasonal closure.

Location & Accessibility
The hotel's central location is a significant advantage, situated just a few minutes' walk from the Roma Termini train station, which provides excellent connections for regional trains, the airport express, and the metro. This proximity makes it incredibly convenient for arrivals, departures, and exploring the city. Many guests appreciated the ability to walk to most major tourist attractions, including the Colosseum and Trevi Fountain, with numerous restaurants and shops located nearby. While the immediate area around the train station can sometimes be perceived as gritty by some, the hotel's specific street is generally considered safe and quiet. Parking is available, though it can be expensive, and some guests reported challenges with its availability or the clarity of information regarding it.

Staff & Service
The hotel staff generally receive high praise for their professionalism, friendliness, and helpfulness, with many guests highlighting their willingness to assist with requests and provide advice. The check-in process is typically described as quick and efficient. However, feedback regarding the front desk can be mixed; while many found them accommodating and welcoming, some guests reported instances of perceived unfriendliness or awkwardness, particularly concerning requests for tips. Housekeeping is largely effective, maintaining clean rooms daily, though a few guests noted occasional oversights in replenishing amenities. The staff's overall commitment to providing a positive guest experience is a recurring theme, with many instances of them going above and beyond to resolve issues or accommodate specific needs.

Additional Information
A notable and recurring point mentioned by guests is the practice of being asked for a tip at checkout, sometimes presented as a percentage or a daily amount. This practice caused discomfort and confusion for some visitors, as it was not always clearly communicated in advance. Another important detail is the hotel's policy regarding air conditioning, which is often turned off seasonally, leading to rooms being uncomfortably warm for some guests, especially during transitional weather periods. The hotel maintains a pet-friendly policy, allowing guests to bring their dogs, though a supplementary fee applies. While the property has undergone modern renovations, some reviews suggest that certain facilities are beginning to show signs of age and could benefit from further upgrades.