Best Western Plus Island Palms Hotel & Marina

This hotel offers a memorable stay, primarily due to its stunning waterfront location on Shelter Island, providing picturesque views of the marina and downtown San Diego. This unique setting makes it an ideal choice for families seeking a fun and safe environment with ample recreational opportunities, as well as for couples looking for a peaceful and scenic getaway. Many guests appreciate the spacious accommodations and the generally friendly and accommodating staff. The hotel’s proximity to major attractions while maintaining a tranquil atmosphere is a significant draw for sightseers and tourists. To make the most of your visit, consider requesting a room with a marina view for breathtaking scenery, and be aware that utilizing the free public parking across the street can help avoid the on-site parking fee.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed for relaxation and enjoyment. Guests frequently highlight the two pools and hot tubs, often described as heated and well-maintained, providing a refreshing escape for both adults and children. Many appreciate the availability of games and floaters at the pools, enhancing the family-friendly atmosphere. For those staying in suites, the convenience of a full-size refrigerator, microwave, and coffee maker in a well-equipped kitchen is a significant plus. While tennis courts and pickleball courts are available, some guests have noted occasional difficulties accessing them. The lobby coffee is a popular amenity, though some wish for more than one machine.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many praising the spacious rooms and suites that often feel like apartments. The comfortable beds are frequently mentioned, contributing to a restful night's sleep, and large TVs are a welcome addition. Bathrooms are typically generous in size, featuring good water pressure and walk-in showers. However, some reviews indicate dated furnishings with minor wear and tear. A recurring concern for a subset of guests is the presence of unpleasant odors, described as musty, damp, or even sewer-like, particularly in ground-floor rooms or from sinks. Noise levels can vary, with some experiencing sounds from upstairs neighbors or outside areas like parking lots.

Dining & Food Quality
The on-site restaurant, Blue Wave, receives considerable praise for its food quality and attentive service. Many guests enjoyed delicious meals, with specific mentions of the scallops, burger and brew special, and even pineapple Dole Whip. The bar is also noted for offering good deals and strong drinks. Dining at the restaurant often comes with the added benefit of marina views, enhancing the overall experience. While breakfast is available, it is not complimentary, and its quality receives mixed reviews, with some finding certain items disappointing or overpriced. Despite some varied opinions on breakfast, the restaurant generally stands out as a convenient and enjoyable dining option.

Location & Accessibility
The hotel's excellent location on Shelter Island is consistently highlighted as a major draw. Guests appreciate the picturesque and peaceful setting, which offers stunning views of the marina, bay, and the downtown San Diego skyline. The extensive walking paths along the waterfront are a favorite feature, perfect for leisurely strolls and enjoying the scenery. The hotel provides close proximity to key attractions such as the airport, SeaWorld, Gaslamp Quarter, USS Midway, Balboa Park, Old Town, and Point Loma, making it convenient for exploration. A significant point of discussion is parking; while on-site parking is available, it costs extra, leading many guests to opt for the free public parking located directly across the street.

Staff & Service
The staff at the hotel are widely commended for being friendly, helpful, attentive, and accommodating. Many guests report a quick check-in process and appreciate the staff's willingness to assist with various requests, from providing extra towels to resolving issues like room lockouts. Instances of excellent service include staff going above and beyond to ensure guest satisfaction, such as assisting with luggage for rooms far from the lobby or addressing miscommunications regarding charges. While most experiences with housekeeping are positive, with daily service often noted, some guests reported inconsistencies, such as missed cleanings or towels not being replaced. Overall, the staff's dedication to service significantly contributes to a positive guest experience.

Additional Information
Guests should be aware that the hotel has a pet-friendly policy, accommodating travelers with their furry companions. The property is a popular choice for hosting conferences and weddings, with many reviews praising the event coordination and catering services. The hotel's unique design, described by some as a mid-century American Polynesian motif, adds to its distinctive charm. For those looking to explore the area, bikes to hire are available, offering a fun way to discover local cafes and attractions. While the hotel does not offer an airport shuttle, its convenient location makes transportation relatively easy. It is also noted that the hotel's various buildings can lead to different room experiences, with some rooms being quite a distance from the main lobby.