Best Western Plus O'Hare International South Hotel

The hotel's primary appeal is its proximity to the airport and its advertised shuttle service, making it a frequent choice for transit passengers and business travelers seeking convenience. While some guests find the accommodations adequate for a brief stay, feedback on cleanliness and room comfort is highly inconsistent. The staff receives mixed reviews, with some individuals praised for their helpfulness, while others are described as unhelpful or disorganized. The complimentary breakfast is generally considered basic but acceptable by many. For families and individuals prioritizing airport access, it offers a convenient base. To enhance your stay, it is advisable to confirm shuttle availability and schedule directly with the hotel, and consider requesting a room away from the main road or stairwells to mitigate noise.

Facilities & Amenities
The hotel offers several amenities intended to enhance guest convenience, though their functionality and availability are often inconsistent. Free Wi-Fi is available throughout the property, with some guests reporting fast and reliable service. A fitness center is present, but some equipment has been noted as non-operational. The swimming pool, a feature advertised by the hotel, is consistently reported as being closed or used for storage, leading to disappointment for many guests, especially families. In-room amenities typically include a refrigerator, microwave, and coffee maker, though some guests have found these to be missing or not working. Furthermore, guests frequently experience problems with key card deactivation, requiring multiple trips to the front desk. The elevator has been described as shaky and sometimes difficult to operate, and ice machines have been found to be broken.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly polarized, with a significant number of negative experiences. Many guests report rooms being filthy, with stains on carpets and bedding, hair found in various areas, and a general sense of being worn and dated. Some even encountered bugs or roaches, and one severe instance mentioned bed bugs. Conversely, a few guests found their rooms to be clean and spotless, with fresh linen and recently updated bathrooms. Bed comfort is a frequent complaint, with many describing beds as uncomfortable, hard, lumpy, or squeaky, and some noting worn-out mattresses. In-room amenities like towels are often criticized for being thin, scratchy, old, or stained, and some rooms lacked sufficient towels or basic items. Noise levels are a major concern for many, with complaints about street noise, slamming doors, loud neighbors, and even construction noise impacting sleep quality.

Dining & Food Quality
The hotel offers a complimentary breakfast, which receives mixed reviews from guests. Many describe the breakfast as basic or adequate, featuring standard items such as scrambled eggs, sausages, waffles, fruits, and breads. Some guests found the food quality to be good and appreciated the variety, noting that items were kept fresh and well-stocked. However, a significant number of reviews highlight negative aspects, including dry or gross food, and a general lack of variety. Specific complaints include cold or unappetizing eggs, mushy potatoes, and a scarcity of items like bagels or pastries. Some guests reported that popular items ran out quickly, and in one instance, expired food was found. The breakfast area itself is sometimes described as crowded or unhygienic, with staff appearing overwhelmed.

Location & Accessibility
The hotel's location is primarily valued for its proximity to O'Hare International Airport, typically a 10 to 15-minute drive, making it highly convenient for transit passengers and those with early flights. It offers easy access to various highways and is near attractions like the Donald E. Stephens Convention Center and Allstate Arena. Public transportation options, including a bus stop directly beside the hotel and access to the Rosemont CTA station, provide connections to downtown Chicago, though the journey can be lengthy. However, the hotel is situated on a busy road, leading to significant traffic noise for rooms facing the street. The surrounding neighborhood is sometimes described as less desirable, with concerns about individuals congregating in the parking lot. Parking is a major point of contention; the lot is often reported as having limited space, filling up quickly, and being cramped. Several guests have expressed concerns about vehicle security, with reports of vehicle damage or theft.

Staff & Service
Feedback on staff and service is notably mixed, with many guests praising the friendly and helpful demeanor of individual employees, describing them as attentive, accommodating, and professional. Some staff members are highlighted for their quick check-in process and willingness to assist with requests. However, a significant number of reviews detail negative interactions, citing rude, unhelpful, or disorganized staff who appeared incompetent or inconvenienced by guest needs. Issues with check-in disorganization and room key functionality are frequently reported. The airport shuttle service is a major point of dissatisfaction; despite being advertised, guests often experience long waits, false advertising regarding 24-hour availability, and a lack of capacity or reliability, sometimes forcing them to arrange alternative transportation. Housekeeping also receives considerable criticism, with reports of infrequent cleaning, rooms not being serviced, or staff entering rooms despite "Do Not Disturb" signs.

Additional Information
Guests should be aware that the hotel appears to be undergoing renovations or is in a state of refurbishment, with some areas showing signs of being run down or dated. Despite being a non-smoking facility, numerous guests reported a strong smell of smoke or cannabis throughout the hallways and even in rooms, indicating a potential issue with policy enforcement. Some guests experienced problems with hot water availability in their rooms. There are recurring issues with room assignments and key card functionality, including instances where guests were given the wrong room or their key cards were provided to other individuals. For those with mobility issues, concerns have been raised regarding the accessibility of handicapped parking spots, which were sometimes obstructed. Several guests found themselves staying at the hotel due to airline vouchers following flight cancellations, suggesting it is a common option for unexpected layovers.