Best Western Plus Olives City Hotel

The hotel is widely recognized for its spacious rooms and apartments, often featuring a balcony, providing ample space and comfort for guests. This makes it an excellent choice for families seeking room to spread out, business travelers needing a comfortable base for work, and couples looking for a relaxing and comfortable stay. The attached Greek restaurant is a signature feature, consistently praised for its delicious food and pleasant atmosphere, making dining a highlight for many. Guests frequently commend the hotel's modern aesthetic and overall cleanliness, though some specific instances of maintenance or cleaning issues have been noted. For those planning a longer stay or a stopover, the hotel offers a comfortable and convenient option. To enhance your experience, it is advisable to confirm the operational status and any associated costs of the wellness facilities upon booking, and if sensitive to noise, consider requesting a room on a higher floor away from potential ground-level disturbances.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed regarding their availability and cost. The swimming pool is often highlighted as a positive, being clean and having warm water, making it suitable for children. However, many guests report that the pool is frequently closed for repairs or private swimming lessons, and its use, along with the sauna and spa, often incurs an additional fee, which can be a point of frustration. The fitness center is generally well-equipped for a good workout, but some reviews mention broken machines and poor lighting. Free Wi-Fi is available, though its reliability can vary, with some guests experiencing weak or sporadic connections. The parking area is a significant advantage, offering ample, free, and often guarded space. While rooms may include a kitchenette, guests note a lack of basic utensils. The elevator system is sometimes described as slow or confusing, and air conditioning functionality can be inconsistent, with some units being noisy or not operating effectively during certain seasons.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many guests praise the rooms for being spacious, clean, and featuring comfortable beds and high-quality linens, ensuring a restful sleep. The bathrooms are generally well-regarded for their size and cleanliness, though some specific issues like a lack of showering gel or drainage problems in the shower have been reported. Despite overall positive impressions, a notable number of reviews highlight significant cleanliness concerns, including dirty bedsheets, stained towels, uncleaned toilets, and visible dust or debris like olive pits and food traces on floors and walls. Some rooms have also been noted to have an unpleasant artificial air freshener smell. Noise levels are a mixed bag; while many rooms are described as quiet with soundproof windows, others experience disturbances from music thumping from the ground floor, thin walls allowing neighbor noise, or a noisy mini-fridge and air conditioning unit.

Dining & Food Quality
The hotel's attached Greek restaurant receives consistent praise for its delicious food and pleasant atmosphere, often described as a highlight of the stay. Guests commend the quality of the dishes and the overall dining experience. However, feedback on the breakfast is notably mixed. While some guests find it to be good, with a decent variety and positive staff, a significant number express disappointment. Common complaints include the high cost relative to the offerings, the perception of stale pastries or cold hot food, and a general lack of diversity in the buffet. Some guests prefer a buffet style, while others encountered a set menu with limited choices. Issues such as items running out early, a lack of fresh orange juice, or specific dietary options like lactose-free milk or gluten-free bread have also been mentioned, indicating areas for improvement in consistency and selection.

Location & Accessibility
The hotel's location garners mixed reviews, primarily depending on guests' travel needs. For those with a car, it is considered convenient, offering free parking and easy access to the city center within a reasonable drive. It is also noted as a good option for a stopover or for attending events at nearby venues like the NV tower or a specific conference. However, for guests relying on public transport or preferring to explore on foot, the location is often described as less central, being a considerable walk from the main city attractions and without a nearby metro station. Some reviews mention the surrounding area is undergoing large construction, which can impact the immediate surroundings, though a lovely park is noted nearby. Despite being somewhat removed from the bustling city center, the hotel's accessibility by car and its quiet environment are appreciated by many.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight specific individuals at the reception for their welcoming demeanor, efficiency, and willingness to provide information or assist with travel arrangements. The check-in process is generally described as simple and quick, though some guests have reported significant delays or issues with prepayment procedures upon arrival, leading to frustration. While staff are largely commended for their attentiveness, there are isolated reports of communication difficulties, particularly regarding English language proficiency, and instances where specific requests, such as room cleaning or amenity replenishment, were not promptly addressed. Overall, the staff's dedication to providing a positive experience is a recurring theme, with many guests feeling well-supported and appreciated during their stay.

Additional Information
Guests should be aware of several important details that may impact their stay. Access to the swimming pool, sauna, and spa facilities often comes with an additional fee, which is not always clearly communicated upfront, leading to guest disappointment. Furthermore, the pool may have strict rules, such as requiring a swimming helmet, or be unavailable due to private lessons or maintenance. Some guests have reported issues with thin walls, leading to noise from adjacent rooms, and isolated incidents of power outages or an unpleasant artificial air freshener smell in rooms. There have also been mentions of specific maintenance issues like a burnt iron or a manager's perceived lack of interest in guest concerns. While the hotel aims for a high standard, these specific points, derived directly from guest experiences, are worth noting for a comprehensive understanding of what to expect.