Best Western Plus Port O'Call Hotel

This hotel stands out as a premier destination for families with children, primarily due to its impressive water park featuring exciting slides and multiple pools. It also serves as an excellent choice for travelers with early flights and sports teams, offering a blend of recreation and convenience. Guests consistently highlight the spacious rooms, the exceptionally friendly staff, and the convenient airport access with shuttle service. The availability of underground parking is another frequently praised feature, especially beneficial during colder months. To make the most of your stay, particularly if planning to use the water park, it is advisable to book pool time slots in advance, as access can be limited during peak hours. Additionally, guests should be mindful of potential noise from the water park area or other guests, which can occasionally impact room tranquility.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed to enhance the guest experience, with its water park being a major draw, complete with thrilling slides and a dedicated kiddie pool. Beyond the main aquatic area, guests can enjoy an additional main pool and a quieter basement pool, offering diverse swimming options. While the hot tubs are a popular amenity, some guests report them being out of order or having cooler temperatures. A well-equipped fitness center and a sauna are available for those seeking to maintain their routines or relax. The convenience of underground parking is frequently appreciated, though some note tight corners and occasional crowding. Secure elevators requiring key card access ensure guest safety, and reliable Wi-Fi is provided throughout the property, keeping everyone connected. An airport shuttle service further adds to the convenience for travelers.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many highlighting the spacious rooms that provide ample space for relaxation. The overall cleanliness of the rooms and linens is frequently praised, contributing to a pleasant stay. However, some guests observe signs of dated decor, including carpet stains, musty smells, or peeling wallpaper in certain areas, suggesting a need for updates. The comfortable beds are a consistent highlight, ensuring a restful night's sleep, though some find the pillows too firm or sofa beds uncomfortable. Amenities such as jetted bathtubs, coffee makers, fridges, and microwaves are appreciated for added convenience. Noise levels can be a concern for some, with reports of hallway noise, airplane noise due to proximity to the airport, and occasional water pipe noise impacting tranquility. A few guests also noted broken items within their rooms upon arrival.

Dining & Food Quality
The hotel offers diverse dining options, with the breakfast buffet being a central feature. Many guests describe the buffet as delicious and well-catered, praising its good variety of food choices. However, some find the breakfast to be mediocre or overpriced, with occasional comments about cold food items. The on-site restaurants, including the Sky Harbour and Jetz Lounge, generally receive positive remarks for their good food quality. Specific dishes like prime rib, the pasta buffet, and chicken wings are often highlighted as exceptional. Room service is available and frequently noted for being fast and convenient, allowing guests to dine in their rooms. While appreciated, some guests mention that room service menus can be limited, and a few were surprised to receive plastic cutlery with their meals.

Location & Accessibility
The hotel's excellent location is a significant advantage, particularly for its airport access. A free shuttle service is provided, though some guests report inconsistencies with its availability or adherence to schedules. The hotel is conveniently situated for visiting local attractions such as the Flight Museum, zoo, and science center, making it a practical base for exploration. Underground parking is a highly valued amenity, especially during inclement weather, offering security and protection for vehicles. However, some guests find the parking area can be crowded, with tight corners that are challenging for larger vehicles, and note that it can be a long walk from the parking spots to the lobby. The surrounding area is described as somewhat industrial, limiting walkability to nearby amenities, though a Tim Hortons is close by.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional service. Guests frequently describe them as friendly, helpful, attentive, and professional, contributing significantly to a positive experience. The check-in process is generally smooth, though some guests occasionally report long wait times during peak periods. The airport shuttle service is a valued convenience, with staff often going out of their way to assist travelers, despite some isolated comments about communication issues or shuttle availability. Housekeeping is noted for its efficiency and responsiveness, ensuring rooms are well-maintained. Many reviews highlight the staff's proactive approach to accommodate requests and their dedication to resolve issues promptly, demonstrating a strong commitment to guest satisfaction.

Additional Information
Guests should be aware of certain operational details that can impact their stay. The pool booking policy, which often requires reserving 1-hour slots for the water park, is a frequent point of discussion, sometimes leading to frustration for those expecting unlimited access without prior arrangement. This policy is particularly enforced during busy periods to manage capacity, and guests are advised to inquire about it upon check-in. Some visitors have noted issues with the security deposit process, occasionally experiencing delays in reimbursement or confusion regarding the terms, suggesting clarity on this matter is beneficial. For those interested in additional amenities, the hotel offers racquetball courts and a nail salon on-site, providing extra recreational and personal care options. Loyal guests also appreciate the various rewards program benefits available, which can enhance their overall experience with perks and special offers.