Best Western Plus Puyallup Hotel

The hotel is highly regarded for its recent renovations of the lobby and dining areas, which guests describe as spectacular and well-maintained. A consistently praised feature is the complimentary breakfast, offering a wide variety of hot and fresh options. The hotel's pet-friendly policy, coupled with amenities like an indoor pool and hot tub, makes it an excellent choice for families and travelers with pets seeking comfort and convenience. Its strategic location near local attractions and major roadways also appeals to event attendees and those visiting the nearby hospital. For truckers needing a rest stop, the hotel provides a relaxing environment with its wellness facilities. To ensure the best experience, guests are advised to inquire about the status of room renovations, as some older rooms are still being updated. Additionally, confirming pool availability is recommended, as it has occasionally been closed due to ongoing work.

Facilities & Amenities
Guests frequently commend the hotel's array of facilities and amenities, which contribute significantly to a comfortable stay. The indoor pool and hot tub are popular, often noted for being clean and well-maintained, with some guests appreciating the provision of pool toys and goggles for children. However, some reviews mention the pool being cold or temporarily closed due to ongoing renovations, and occasional issues with the hot tub's warmth or jets. A well-equipped fitness center is available, though some minor equipment issues have been noted. For convenience, an on-site laundry room with two machines is provided, along with available soap and dryer sheets. The hotel also offers a coffee machine in the lobby for all-day access to cappuccino, teas, and hot chocolate, complemented by fresh cookies in the afternoon. Guests can also find copies of The Wall Street Journal at the front desk.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests highlighting spotless rooms, lobbies, and breakfast areas, attributing this to diligent housekeeping. However, some reviews indicate areas needing attention, such as mold in bathroom corners, dirty carpet, or a faint stale smoke smell in certain rooms. Room comfort receives mixed feedback; while some describe rooms as spacious and lovely, others find them small, dated, or worn out, noting ongoing renovations. Bed comfort varies significantly, with some praising comfortable beds and pillows, while others report hard mattresses, lumpy beds, or worn-out mattresses with dips. Common issues include loud air conditioning units that struggle to maintain desired temperatures, and small bathrooms with limited supplies, no bath mats, or high walls for jetted tubs that pose accessibility challenges. Some guests also experienced thin walls leading to noise from neighboring rooms.

Dining & Food Quality
The hotel's complimentary breakfast is a consistent highlight, frequently described as "awesome," "delicious," and "outstanding" by guests. The breakfast variety is highly praised, offering a wide selection of hot food options such as sausage biscuits, various egg preparations, potatoes, and meats, with some changes to the menu for longer stays. Guests also appreciate the availability of waffles, oatmeal, fresh fruit, and individually wrapped premium pastries. While most reviews are positive, a few guests noted that some hot items like eggs and sausages could be cold, and one mentioned concerns about the spray used for waffle irons. The dining area itself is often commended for being bright, large, and recently renovated, providing a pleasant atmosphere. Although the hotel does not have a full-service restaurant or bar open daily, a Denny's restaurant is conveniently located within the same parking lot, offering an alternative dining option.

Location & Accessibility
The hotel's location is a significant advantage, frequently highlighted for its convenience and accessibility. It is ideally situated near various local attractions and venues, including the Puyallup Fairgrounds and the Puyallup Mall, making it suitable for event attendees and shoppers. Guests appreciate its easy access to major roadways and the freeway, facilitating travel to and from the area, including proximity to the SEA TAC airport. Parking is ample, easy to access, and free, with some guests noting well-maintained and salted paths during colder weather, and even space for car haulers. The immediate vicinity offers additional convenience with a Denny's restaurant directly next door, along with other dining options like McDonald's and various chain restaurants. While generally considered safe, one review mentioned a vehicle break-in in the parking lot, suggesting a need for vigilance.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the welcoming and attentive service provided by the front desk team, who are often described as knowledgeable and willing to assist with requests, from providing local recommendations to helping with business paperwork. The check-in process is generally smooth and efficient. Housekeeping staff are also commended for their role in maintaining immaculate rooms. While the majority of interactions are positive, a few guests reported isolated instances of unfriendliness or dismissiveness from certain front desk individuals, and some noted a lack of staff presence at the front desk during late hours. Overall, the staff's commitment to providing a positive guest experience is a recurring theme, with many guests expressing a desire to return due to the excellent service received.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations, which primarily affect the lobby, dining areas, and some hallways. While these updates are generally well-received and contribute to a refreshed appearance, some guests noted that certain rooms are still awaiting modernization. The hotel maintains a pet-friendly policy, which is a significant draw for many, though some reviews mentioned occasional animal odors in rooms or inconsistencies regarding the number of pets allowed. For those traveling with children, the indoor pool is equipped with pool toys and goggles, and the hotel offers a unique gem hunting activity for kids. A convenient on-site laundry room is available for guest use. While the hotel does not have a full-service restaurant or bar open daily, a Denny's restaurant is conveniently located adjacent to the property. Guests also appreciate the availability of The Wall Street Journal at the front desk.