Best Western Plus Rivershore Hotel

This hotel is highly regarded for its picturesque river views and the inviting balconies that allow guests to fully appreciate the scenery, making it a memorable choice for many. It is particularly well-suited for couples seeking a relaxing escape, families visiting loved ones or exploring the area, and business travelers needing convenient access to local amenities. The hotel is currently undergoing renovations, which are anticipated to enhance the guest experience, though some guests have noted the property's dated appearance in unrenovated sections. While the staff consistently receives high praise for their exceptional service, some guests have reported significant noise levels from both internal and external sources. To ensure a more comfortable stay, it is advisable to request a room away from the bridge to minimize construction noise and to consider bringing earplugs.

Facilities & Amenities
The hotel offers a range of facilities, though some are in need of updates. Guests can enjoy an outdoor pool, which is sometimes closed or has a rocky deck, and an indoor hot tub, though some have noted it could be cleaner or has limited working jets. A fitness center is available, but some equipment, such as the treadmill and certain weights, has been reported as out of order. Wi-Fi is provided, though some guests experienced slow or unreliable connections. The elevators are described as slow, small, and occasionally problematic with key card access. Most rooms feature balconies that are highly valued for their river views. Parking is generally ample, easy, and secure, with some covered spaces available, though these have been noted to have cobwebs. The lobby area has been described as antiquated and somewhat isolated from the guest rooms.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed. While many guests found their rooms to be clean and well-maintained, others reported issues such as dirty soap dishes, leftover food from previous guests, mold around the bathtub, and noticeable stains or wear on the carpet and wallpaper. Some rooms were described as having a musty smell or being dusty with cobwebs. Housekeeping consistency was also a concern for some, with reports of towels not being replaced or coffee pods not being restocked. Room condition varies, with many unrenovated rooms showing signs of age. Bed comfort also received varied reviews; some found the beds very comfortable with quality linens, while others noted small pillows, firm mattresses, or issues with sheets staying on. A significant recurring issue is noise levels, including squeaking floors, audible plumbing, loud AC/heater units that sound like a "jet engine," and thin walls that allow noise from neighbors (talking, walking, TVs, parties) and external sources like bridge construction and traffic to penetrate. Earplugs are often provided in rooms.

Dining & Food Quality
The on-site restaurant and bar are a prominent feature, frequently praised for their convenience, good food quality, and excellent service. Guests have enjoyed a variety of dishes, and the restaurant offers a great river view, contributing to a pleasant dining atmosphere. However, the breakfast arrangement is a common point of contention. The hotel does not offer a complimentary breakfast; instead, guests receive a $7 voucher for the attached restaurant. Many guests found this voucher insufficient to cover the cost of a full breakfast, describing it as expensive or a "rip-off," leading some to seek breakfast elsewhere. There were also isolated reports of the kitchen stopping breakfast service earlier than advertised. Despite these concerns, the coffee in the lobby and restaurant is generally well-regarded.

Location & Accessibility
The hotel's location is a major highlight for many guests, situated directly on the riverfront with excellent river views from most rooms and balconies. This proximity allows for easy access to scenic walking trails along the river and nearby parks. The hotel is conveniently located for visiting family, exploring Oregon City, and offers easy freeway access to I-205, making it a practical stopover for travelers. It is also within a short drive of Portland and its airport. A large shopping center with various amenities, including coffee shops and fast food, is located directly across the street. However, the hotel's proximity to the I-205 bridge means significant construction noise can be an issue, particularly at night, along with general traffic noise. While parking is generally ample and secure, the hotel's layout can be somewhat confusing, with the check-in office feeling isolated from the main guest areas.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, with guests frequently describing them as exceptionally friendly, helpful, accommodating, and professional. Many reviews highlight their genuine willingness to assist with various requests, from providing directions to resolving in-room issues. The check-in process is often noted as quick and smooth, with staff demonstrating efficiency and kindness, even during late arrivals. While the overall service is highly praised, there have been some isolated reports of issues with key cards needing frequent re-activation or specific staff interactions being less than ideal. Housekeeping service received mixed reviews; while some guests appreciated the attention to detail, others reported inconsistencies, such as towels not being replaced or rooms not being serviced daily unless specifically requested.

Additional Information
The hotel is currently undergoing a significant remodeling process, which is seen as a necessary improvement given the property's age and dated appearance in some areas. This renovation can sometimes lead to construction noise and dust, particularly from ongoing work on the nearby bridge. Guests should be aware that the hotel generally has a no-pet policy. While Wi-Fi is available, some guests have reported it to be slow or unreliable. The in-room televisions are often described as old, lacking high-definition quality, and offering a limited selection of channels. A notable aspect of the stay is the breakfast voucher system, where a $7 credit is provided for the on-site restaurant instead of a complimentary breakfast, which many guests find insufficient to cover the meal cost. Due to persistent noise issues, earplugs are thoughtfully provided in the rooms.