Best Western Plus Travel Hotel Toronto Airport

This hotel is a popular choice for travelers seeking convenience near the airport, primarily due to its complimentary airport shuttle service and inclusive hot breakfast. It serves as an excellent option for airport travelers with early morning flights or late arrivals, as well as layover guests needing a comfortable overnight stay. Business travelers also find it suitable due to its accessible location and quiet environment. The hotel is often praised for offering good value, making it appealing to value-conscious travelers. To ensure a smooth experience, guests are advised to confirm shuttle availability and booking procedures, especially for specific departure times, and to be aware that while generally well-maintained, some areas may show signs of an older decor.

Facilities & Amenities
Guests frequently appreciate the hotel's convenient 24/7 complimentary coffee and tea station in the lobby, providing a welcome refreshment at any time. Rooms are generally equipped with a microwave and mini-fridge, adding to guest convenience. While there is no swimming pool, the hotel does offer a fitness center for those wishing to maintain their workout routine. Some guests have noted the presence of vending machines for quick snacks and drinks. The Wi-Fi is available throughout the property, though a few guests reported it could be slow at times. The overall consensus is that the amenities provided are adequate and contribute positively to a comfortable stay.

Cleanliness & Room Comfort
The majority of guests find the rooms to be clean and comfortable, often highlighting the spaciousness and the quality of the beds and pillows which contribute to a restful sleep. Many describe the rooms as quiet, despite the hotel's proximity to the airport, allowing for undisturbed rest. However, some reviews mention that the hotel's decor can appear outdated or worn, with occasional reports of minor maintenance issues like non-working TVs or jacuzzi jets in specific suites. A small number of guests reported issues with stained bed sheets or concerns about bed bugs, though these instances appear to be isolated.

Dining & Food Quality
The complimentary hot breakfast is a significant highlight for most guests, frequently praised for its variety and quality. Options often include waffles, eggs, sausages, cereals, baked goods, and fresh fruit, with many appreciating the availability of hot dishes. Some guests, however, found the breakfast menu to be repetitive over longer stays or noted that certain items like scrambled eggs could be rubbery. The hotel also features an on-site restaurant and bar, which many guests found convenient for dinner, praising the food quality and service, though some noted it might be closed on certain days or have a less inviting atmosphere.

Location & Accessibility
The hotel's central location is highly valued, particularly for its proximity to the airport, typically a short drive away. This makes it an ideal choice for travelers flying in or out. Guests also appreciate the easy access to major highways, facilitating travel to other parts of the city or nearby attractions. While the hotel is considered to be in a quiet area, it is also conveniently located within walking distance of several restaurants and a gas station. Some guests noted that while convenient for airport access, it is a considerable distance from downtown attractions, requiring public transport or a longer drive. Parking is available on-site and is often mentioned as easy and convenient.

Staff & Service
Feedback on the staff and service is mixed but generally leans positive, with many guests commending the friendly staff and their helpful and accommodating demeanor. The check-in and check-out processes are frequently described as quick and efficient. Guests often highlight the attentive service provided by shuttle drivers and breakfast staff. However, a minority of guests reported encountering unfriendly or abrupt front desk staff, describing some interactions as unwelcoming or unhelpful, particularly concerning reservation or room issues. Despite these isolated negative experiences, the overall impression is that the staff strives to provide good service.

Additional Information
The hotel offers a park and fly option, which is a popular choice for guests traveling from the airport, allowing them to leave their vehicles securely. Guests should be aware that while the airport shuttle service is a major draw, it operates on a specific schedule, and it is advisable to confirm pick-up and drop-off times in advance, as some guests experienced longer wait times or issues with booking. The hotel also provides real dishes and cutlery at breakfast, a detail appreciated by environmentally conscious guests. For those with specific needs, it's worth noting that some guests received upgrades to jacuzzi suites, enhancing their stay.