Best Western Plus Two Rivers Hotel & Suites

The hotel is widely praised for its exceptional cleanliness and the outstanding staff who consistently provide a welcoming and attentive experience, often making guests feel like family. Guests frequently highlight the spacious rooms, comfortable beds, and an amazing breakfast as key features that contribute to a highly satisfying stay. This establishment is particularly well-suited for families seeking ample space and a comfortable environment, business travelers who appreciate functional workspaces, and travelers with pets due to its accommodating policy. To ensure a smooth visit, guests should be aware that the hotel has undergone recent renovations, which may mean some areas are still being updated, and it is advisable to confirm the status of specific amenities if they are crucial for your stay. Additionally, some guests noted that the room doors can be loud when closing, which might be a consideration for light sleepers.

Facilities & Amenities
Guests generally appreciate the range of facilities available, contributing to a comfortable stay. The hotel features a fitness center for those wishing to maintain their routine, and a pool which is a popular amenity, especially for families. For convenience, laundry facilities are provided, which is particularly useful for longer visits. Rooms are well-equipped with a refrigerator and microwave, adding to the comfort of the stay. Free Wi-Fi is consistently available, allowing guests to stay connected. However, some guests noted that the lobby was undergoing construction during their visit, which temporarily impacted accessibility to certain areas. Additionally, the TV service in rooms was described as basic, lacking a channel guide, and some found the lighting in suites to be too dim.

Cleanliness & Room Comfort
The hotel receives widespread acclaim for its immaculate rooms and overall cleanliness, with many guests describing their accommodations as spotless and well-maintained. The spacious rooms are a consistent highlight, offering ample space for relaxation and movement. Most guests found the beds to be exceptionally comfortable, ensuring a restful night's sleep. The bathrooms are also noted for being clean and well-stocked, with hot water and good pressure. While the vast majority of feedback is positive, some guests reported isolated issues such as a sagging mattress in one instance, a faint wet carpet smell in another, or minor maintenance needs like a scarred toilet seat or missing sink stopper. Despite these few exceptions, the general consensus points to a high standard of room comfort and hygiene.

Dining & Food Quality
The complimentary breakfast at the hotel is consistently praised as a standout feature, often described as "amazing" and "exceptional." Guests appreciate the wide array of food options, which often include fresh fruit and a variety of hot items. A particular highlight for many is the presence of a pancake maker and the option for made-to-order omelets, prepared by attentive staff. The coffee is also frequently commended, with some guests specifically mentioning the availability of espresso and cortado. While the overall quality is very high, a few guests noted minor issues, such as biscuits being a bit tough or an isolated instance of expired food found in a breakfast refrigerator. Despite these rare occurrences, the breakfast bar is generally well-maintained and frequently restocked, providing a satisfying start to the day.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it an excellent base for exploring the area. Guests appreciate its proximity to various eateries, restaurants, and grocery stores, including a nearby Walmart, allowing for easy access to dining and essential supplies. The presence of a local restaurant directly across the highway is also a noted convenience, providing additional food options. The hotel offers plenty of parking, which is a significant advantage for travelers with vehicles, ensuring a hassle-free arrival and departure. While the location is generally well-regarded for its accessibility to local amenities and attractions, one guest mentioned that the front door could be challenging to navigate with a luggage dolly, suggesting a minor accessibility consideration for those with heavy baggage.

Staff & Service
The staff at the hotel consistently receives overwhelming praise for their friendliness, helpfulness, and professionalism, often described as going "above and beyond" to ensure a pleasant stay. Guests frequently highlight the quick check-in process and the staff's accommodating nature, making them feel like "family." Many reviews commend the attentive service provided by various team members, from the front desk to the breakfast attendants and housekeeping. Most guests report an exceptional level of southern hospitality. However, a small number of guests reported isolated incidents of perceived rudeness from certain staff members, and a few mentioned experiencing billing discrepancies or issues with charges. Despite these rare negative comments, the vast majority of feedback emphasizes the staff's dedication to providing excellent service.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals, though a pet fee applies, which some guests found to be on the higher side. Guests should be aware that the hotel has been undergoing renovations, which may mean certain areas, such as the lobby, are temporarily affected or closed, impacting the initial impression. While most stays are smooth, a few guests reported billing discrepancies, including multiple charges for their stay, advising others to carefully review their statements upon checkout. One guest noted a specific reservation policy requiring a two-night minimum stay during the week, which could affect short-term plans. Additionally, the standard checkout time is 11 AM, which some guests found to be earlier than preferred for a relaxed departure.