Best Western Premier Helena Great Northern Hotel

This hotel offers a memorable stay, distinguished by its exceptional staff and a prime downtown location that places guests at the heart of the city. Its unique railroad theme adds a charming historical touch, contributing to a welcoming atmosphere. The hotel is an excellent fit for various travelers, including families seeking spacious, pet-friendly accommodations and a pool, business travelers utilizing its well-equipped meeting facilities, couples looking for a comfortable and quiet retreat with an upscale dining option, and sightseers eager to explore the city's attractions on foot. To enhance your visit, consider taking advantage of the convenient attached restaurant for dining and exploring the vibrant walkable downtown area.

Facilities & Amenities
The hotel provides a range of well-regarded facilities designed to enhance guest comfort and convenience. Guests frequently praise the indoor pool, noting its cleanliness, though some rooms located nearby may experience noise. A well-equipped fitness center is available for those wishing to maintain their routines. The hotel also features versatile meeting rooms and a conference center, making it suitable for events. A significant convenience is the airport shuttle service, which operates frequently and is highly appreciated by travelers. While the website may indicate a hot tub, several guests reported that the hot tub was unfortunately out of service during their stay. Other amenities include laundry facilities, ice machines, and vending machines, along with thoughtful touches like umbrellas in rooms and car plug-ins in the parking lot for colder weather.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness, describing rooms as spotless, immaculate, and well-maintained. The accommodations are frequently noted for being spacious and comfortable, with many rooms offering ample space and a pleasant ambiance. The beds are widely praised for their comfort, often described as "amazing" or "better than home," ensuring a restful night's sleep, though a few guests found them too soft for their personal preference. In-room amenities are comprehensive, including a refrigerator, microwave, and coffee maker with bottled water and a variety of teas. Bathrooms are typically large with generous counter space and good showers. Most rooms are quiet, contributing to a peaceful stay, though some guests occasionally experienced noise from the pool area or hallways.

Dining & Food Quality
The hotel's dining options receive widespread acclaim, particularly the complimentary breakfast. Guests consistently describe it as "great," "awesome," and "delicious," offering a wide variety of choices. Hot options like fresh eggs, sausage, biscuits and gravy, and waffles are frequently highlighted, alongside fresh fruit cups and excellent coffee. The breakfast area is noted for being clean and well-stocked, with attentive staff ensuring a pleasant experience. Additionally, the hotel features an attached restaurant and bar that is highly regarded for its upscale atmosphere and excellent meal options, including a robust bar menu and quality steakhouse fare. Many guests appreciate the convenience of having such a good dining establishment directly accessible from the hotel.

Location & Accessibility
The hotel boasts an excellent central location in downtown, making it incredibly convenient for exploring the city. Guests appreciate its walkable proximity to numerous attractions, including a large city park ideal for exercise or dog walks, the Last Chance Gulch walking mall with its shops and restaurants, and nearby breweries. It is also conveniently located near Carroll College, the science museum, and the Great Northern Carousel, making it a great base for various activities. While many guests found parking to be easy and accessible, some noted that on-site parking can be limited or difficult at times, especially during busy periods. The hotel's position allows for easy access to the Capitol and Cathedral, further enhancing its appeal for sightseers.

Staff & Service
The hotel's staff consistently receives outstanding praise, being described as amazing, helpful, friendly, and professional. Guests frequently highlight their attentiveness and willingness to go above and beyond to ensure a pleasant stay, often making guests feel like family. The check-in process is typically smooth and efficient, with staff accommodating early arrivals when possible. Housekeeping is noted for being top-notch and thorough, maintaining high standards of cleanliness. The front desk staff are particularly commended for their knowledge of the local area and their genuine desire to assist with any requests or concerns, contributing significantly to the positive guest experience.

Additional Information
The hotel maintains a pet-friendly policy, with many guests appreciating the reasonable fees and dedicated accommodations, including rooms with direct patio access to pet relief areas. The hotel is noted for its unique railroad theme and decor, which adds character and charm throughout the property. Guests often enjoy the complimentary Montana-shaped sugar cookies offered in the evenings, a delightful local touch. The hotel also provides convenient laundry facilities for guest use.