Best Western Premier Toronto Airport Carlingview Hotel

The hotel is a popular choice for travelers seeking convenient airport proximity and reliable shuttle service. Its signature feature is the complimentary 24-hour transportation to and from the airport, making it ideal for those with layovers or early morning flights. Guests frequently highlight the overall cleanliness of the accommodations and the generally attentive staff. While many appreciate the hotel's value, some note that certain aspects of the property appear dated. The hotel is also a suitable option for pet owners, offering a welcoming environment for furry companions. To ensure a comfortable stay, guests might consider inquiring about room location to mitigate potential noise from nearby flight paths and confirming specific hotel policies upon arrival.

Facilities & Amenities
The hotel provides a range of facilities for guest enjoyment and convenience. Many guests appreciate the pool, hot tub, and sauna for relaxation, though some have noted that the pool can be cold and the hot tub jets may not always function optimally. A fitness center is available, but a few reviews mention that some equipment might be out of order. In-room amenities typically include a microwave, mini-fridge, and coffee maker, which are highly valued by guests. However, there are recurring comments about the elevators being slow, noisy, or requiring a two-step process to access certain floors, which can be inconvenient. Wi-Fi is generally available, though some guests found the service to be weak. Additionally, laundry facilities are provided for guest use.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many appreciating the absence of carpets, opting instead for laminate flooring. The comfortable beds are frequently praised, contributing to a restful night's sleep for most. However, feedback on room comfort is mixed regarding temperature control, with some guests reporting issues with the air conditioning or heating not functioning effectively, leading to rooms being either too warm or too cool. Showers have also received varied comments, with some experiencing low water pressure or drainage problems. Despite the hotel's proximity to the airport, many rooms are surprisingly quiet, though noise levels from hallway noise and adjacent rooms are occasionally mentioned. Some guests have noted that the room condition and dated decor could benefit from a refresh.

Dining & Food Quality
The on-site restaurant is a significant convenience for guests, offering both dinner and breakfast options. The food quality receives mixed reviews, with some guests praising the meals as very good or even fantastic, while others describe them as average, expensive, or inconsistent, particularly concerning the breakfast menu. Some guests noted a limited menu selection. While room service is advertised, some guests found they had to pick up their orders themselves. The bar area is also available for drinks. Service in the restaurant is often highlighted as friendly and efficient, though a few guests reported slow service or issues with staff attentiveness during busy periods.

Location & Accessibility
The hotel's primary appeal is its close airport proximity, making it an excellent choice for travelers. The complimentary shuttle service to and from the airport is consistently praised for its punctuality and convenience, even for very early morning flights. Despite being directly in a flight path, many guests report that noise levels from planes are surprisingly low inside the rooms due to good insulation, though some light sleepers still notice it. Parking is available, but it comes with an additional charge, and guests have reported issues with limited space, especially during peak times. The hotel is situated in an industrial area, meaning there are few convenience stores or other amenities within easy walking distance, requiring reliance on the hotel's facilities or a short drive.

Staff & Service
The staff at the hotel generally receive positive feedback for their friendly and helpful demeanor, with many guests commending their efficiency during the check-in process and their willingness to assist with various requests. However, customer service experiences are notably mixed, as a significant number of guests have reported encounters with staff members who were perceived as rude, unhelpful, or unprofessional, particularly when addressing issues or complaints. There are also recurring concerns regarding the timely return of security deposits, with some guests experiencing delays or unexpected charges. While many appreciate the attentive service from shuttle drivers and some front desk personnel, the overall consistency of service quality appears to vary.

Additional Information
The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, though a pet fee applies. A common point of contention among guests is the security deposit policy, with many reporting unexpected charges or significant delays in receiving their refunds. The hotel's unique elevator system, particularly for the fifth floor which requires a transfer between two separate elevators, has been noted as inconvenient by several guests. Furthermore, the room cleaning policy is often highlighted, as rooms are typically only serviced upon request, often requiring 24-hour advance notice. Some guests have also expressed dissatisfaction with the late checkout policy, noting that it may incur additional fees. While Wi-Fi service is available, some guests found it to be unreliable or weak.