Best Western Queens Hotel

The hotel is a historic building with traditional decor, offering a unique, old-world ambiance that many guests find charming. Its central location is a major draw, placing visitors within easy reach of city attractions. While the staff are consistently praised for their friendliness and helpfulness, and the breakfast is generally well-regarded, guests frequently note that the rooms are dated and there can be significant noise from a nearby nightclub. This hotel is well-suited for sightseers, business travelers, couples, and families looking for a convenient base to explore the city. To ensure a smoother stay, guests should clarify the parking registration policy upon arrival to avoid unexpected fines and consider bringing earplugs if sensitive to noise, especially on weekends.

Facilities & Amenities
The hotel features an elevator, which is appreciated in an older building, though some guests found it temperamental. Rooms are equipped with tea and coffee making facilities. The bar area is available, but often noted as quiet or closed, with some guests finding the selection limited or staff inexperienced. Many guests reported issues with the in-room televisions, citing problems with functionality or signal. While the hotel maintains its traditional charm, some areas and amenities show signs of age, indicating a need for modernization. The impressive staircase is a notable feature, and some guests found the Wi-Fi to be inconsistent.

Cleanliness & Room Comfort
Most guests found their rooms to be clean and well-maintained. Feedback on bed comfort was mixed; while many described beds as comfortable, some found them hard, or noted issues with two singles pushed together, or sloping floors. The showers generally received positive comments for being hot and powerful. However, many rooms are described as dated or old-fashioned, with some reporting issues like peeling paint, drafts, or a general need for refurbishment. Noise levels are a significant concern, particularly from an adjacent nightclub, which can disturb sleep until the early hours. Some rooms also experienced issues with temperature control, being either too hot or too cold, and some bathrooms were noted as needing updates, with occasional reports of slippery tubs or broken fixtures.

Dining & Food Quality
The breakfast service receives mixed reviews. Many guests praised the cooked breakfast for its quality and variety, including traditional Scottish options. However, some experienced issues with slow service, incorrect orders, or lukewarm food, particularly during busy periods. The continental breakfast selection was sometimes described as limited. A recurring theme is the limited dining options outside of breakfast; the hotel's restaurant and bar facilities are often reported as closed or undergoing refurbishment, meaning guests need to seek evening meals and drinks elsewhere. Some guests found the bar prices to be on the higher side, and there were occasional comments about the inexperience of bar staff.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. Guests appreciate its walking distance to the train station, city centre, universities, and local attractions like the Dundee Rep theatre. A significant draw is the availability of free on-site parking at the rear of the building. However, this comes with a critical caveat: many guests received parking fines despite registering their vehicles, due to unclear rules about daily re-registration or issues with the hotel's system. This has led to considerable frustration. The hotel's proximity to pubs and nightclubs also contributes to significant street noise, especially on weekends, impacting the tranquility of the stay for some.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and politeness. Guests frequently highlight the positive interactions with reception and breakfast staff, noting their willingness to assist with requests and provide information. The check-in and check-out processes are generally described as quick and efficient. While many experiences with service are positive, some guests reported issues with inexperienced bar staff or perceived unhelpful responses from management regarding recurring problems like parking fines or breakfast service. Despite these isolated concerns, the overall sentiment is that the staff strive to provide a welcoming and supportive environment.

Additional Information
A major point of contention for many guests is the issue of parking fines, with numerous reports of penalties received despite registering vehicles with the hotel. This suggests a lack of clarity regarding the parking policy, particularly the need for daily re-registration, which guests feel is not adequately communicated. Another significant and frequently mentioned concern is the noise from the adjacent nightclub, which can be very disruptive, especially for rooms facing the street, often continuing until the early morning hours. Guests should be aware that the hotel is undergoing ongoing refurbishment, which may impact the availability of certain facilities like the bar and restaurant. The hotel also has a historical connection, with some reviews mentioning its association with Winston Churchill.