Best Western Royal Hotel

The hotel is widely celebrated for its exceptional staff and outstanding food quality, making it a truly memorable destination. Its blend of traditional charm and modern comfort, coupled with a convenient location, positions it as an ideal choice for a variety of travelers. Couples seeking a delightful getaway, families needing spacious accommodations, and sightseers looking for easy access to the city center will find this hotel particularly appealing. The attentive and friendly service creates a welcoming atmosphere, often making guests feel like family. To enhance your stay, consider requesting a room away from the main road if you are sensitive to noise, and take advantage of the excellent dining options available on-site, as they consistently receive high praise. The hotel also offers convenient free parking, a significant benefit for those traveling by car.

Facilities & Amenities
Guests appreciate the hotel's range of facilities, which contribute to a comfortable and convenient stay. The availability of free Wi-Fi throughout the property is consistently noted as impressive, ensuring guests can stay connected for work or leisure. While the hotel itself does not have a swimming pool, guests have the valuable option to use the pool, gym, and spa facilities at a nearby sister hotel, which is just a short walk away, providing excellent wellness opportunities. The hotel also features a pleasant roof terrace with seating and sunbeds, and a conservatory, offering inviting spaces for relaxation and socializing. Most rooms are accessible via a lift/elevator, though some guests note that due to the hotel's traditional and sometimes labyrinthine layout, certain rooms may still require navigating a few stairs or longer corridors to reach.

Cleanliness & Room Comfort
The hotel receives high praise for its spotless cleanliness throughout, from common areas to individual rooms. Guests frequently describe rooms as large, spacious, and comfortable, with many appreciating the option of family rooms or suites that offer ample space. Most guests find the beds comfortable, though some mention that certain beds, including some four-poster beds, can be small or less comfortable, occasionally leading to restless nights. A recurring theme is the warm room temperature, especially during warmer periods, as rooms generally lack air conditioning; however, fans are often provided to help mitigate this. While bathrooms are consistently clean, some are noted as dated or small, with occasional issues like poor shower pressure or cool water temperature. Noise can be a concern, with reports of street noise and early morning rubbish collection, though double glazing helps to reduce this.

Dining & Food Quality
Dining at the hotel is a significant highlight, with guests consistently praising both the breakfast and the restaurant/bar food. The breakfast variety is excellent, offering both a comprehensive full English and continental options, often served buffet-style or cooked to order with efficient waiter service. Many guests commend the food quality, describing meals as amazing, delicious, well-presented, and generous in portions. The on-site Bar 27 is particularly popular for its excellent bar meals and good value, with some guests noting it surpasses other local dining establishments. The hotel also capably caters to dietary requirements, such as gluten-free diets, ensuring all guests can enjoy their meals. The overall dining experience is frequently described as a key reason for return visits, highlighting the dedication of the kitchen and service staff.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it an excellent base for exploring the area. Guests consistently highlight its walking distance to the city center, shops, and restaurants, typically a short 5 to 15-minute stroll. The harbor area and bus station are also easily accessible on foot, providing convenient public transport options for wider exploration of the island. While a bus stop is located directly outside the hotel, some routes may have limited service, especially on weekends. A significant advantage for guests traveling by car is the availability of free parking on-site. Although the parking area is described as small and sometimes limited, guests generally report finding a space, adding to the hotel's overall accessibility and appeal.

Staff & Service
The hotel's staff consistently receive overwhelming praise, being described as the most friendly, helpful, polite, and attentive many guests have ever encountered. From reception to housekeeping and restaurant service, the entire team is noted for their professionalism and willingness to go above and beyond to ensure a pleasant stay. Guests appreciate the quick check-in process and the staff's ability to accommodate various requests, often remembering returning guests and greeting them by name. Their dedication creates a warm and welcoming atmosphere, making guests feel valued and cared for. This exceptional level of customer service is frequently cited as a primary reason why guests choose to return to the hotel repeatedly.

Additional Information
Guests frequently mention receiving complimentary upgrades to larger rooms or suites, enhancing their stay experience. While the hotel maintains a traditional charm, some areas are noted as being a little dated or having a labyrinthine layout, which can involve navigating multiple corridors and stairs even with lift access to certain floors. This unique architecture, while adding character, can sometimes be a challenge for guests with mobility issues. The hotel is a popular venue for events, including wedding receptions, which some guests noted could lead to noise in certain rooms during late hours, though this was not a universal experience. There were also isolated reports of hot water issues in some rooms, requiring attention. The hotel's overall atmosphere is often described as peaceful despite its central location, offering a quiet retreat for most guests.