Best Western St. Louis Airport North Hotel & Suites

The hotel's most notable feature is its exceptionally friendly and helpful staff, who consistently go above and beyond to ensure a pleasant stay, from efficient check-ins to accommodating special requests. This dedication to service creates a welcoming atmosphere that guests frequently highlight. The hotel is well-suited for families due to its spacious rooms, some with bunk beds, and a hot breakfast, making it convenient for those traveling with children. Travelers passing through also find it a good fit for quick overnight stays, appreciating its accessibility and amenities. While many guests praise the overall cleanliness and comfortable accommodations, some report inconsistencies in room upkeep. To ensure the best experience, it is advisable to confirm the operational status of the pool before booking and be prepared for the hotel's deposit policy.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences vary. The indoor pool is a significant draw for many, especially families, but it frequently receives mixed feedback, with some guests reporting it to be cloudy, green, or too cold, and occasionally closed for maintenance. The hot tub and fitness center are also available, with the gym sometimes described as small with limited equipment. For convenience, the hotel provides free Wi-Fi which is generally reliable, and a laundry facility that operates via a mobile app. Guests also appreciate the presence of ice machines and vending machines for quick access to refreshments.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. Many guests find their rooms to be clean and well-maintained, with comfortable beds ensuring a good night's sleep. However, a notable number of reviews mention issues such as hair in bathtubs, unvacuumed carpets, sticky floors, and stains on furniture or linens. Some rooms are reported to have a musty smell. Concerns about bathroom functionality are common, including clogged toilets and drains, low water pressure, and inconsistent hot water. In-room amenities like the air conditioning, TVs, refrigerators, and phones are occasionally reported as non-functional or broken. While some rooms are spacious, the comfort of sofa beds and bunk beds is often described as inadequate, with springy mattresses.

Dining & Food Quality
The hotel's hot breakfast is a consistent highlight for many guests, often described as tasty and offering ample options. The breakfast variety typically includes items like eggs, sausage, waffles, and pancakes. Guests appreciate the convenience of having breakfast available, though some note that popular items can run out quickly, leading to waits for refills, especially during peak times. The coffee available in the lobby throughout the day and night is also a welcome amenity. While the overall quality of the food is generally well-received, the occasional lack of certain items or slow replenishment can detract from the experience for some.

Location & Accessibility
The hotel boasts a convenient location with easy access right off the highway, making it ideal for travelers. Guests appreciate its proximity to shopping and dining options, with many stores and restaurants within walking distance or a very short drive. The availability of truck parking is a significant advantage for those traveling with larger vehicles. While the hotel itself is considered safe and secure, some guests express concerns about the general neighborhood safety in the immediate vicinity. For those traveling by air, the hotel is near the airport, though some reviews indicate confusion or issues regarding airport shuttle services and the actual distance to the airport.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, helpfulness, and attentive service. Guests frequently commend the quick check-in process and the staff's willingness to resolve issues and accommodate requests. However, the check-out process and initial check-in experience can be mixed, with some guests encountering virtual or kiosk-based systems that are described as impersonal, slow, or difficult to navigate due to communication barriers. While many appreciate the overall service, there are occasional reports of housekeeping not servicing rooms daily or being slow to provide requested items like fresh towels. Similarly, maintenance staff are sometimes reported as unavailable or slow to address in-room issues.

Additional Information
A frequently mentioned aspect of the hotel stay is the deposit policy, with guests often surprised by a high deposit ranging from $100 to $250, which is sometimes not disclosed upon booking. Many reviews highlight issues with the delayed refund of these deposits, taking several days to process. The hotel also has a specific local resident policy that may require a higher deposit or even lead to denial of a stay for those living too close. The mobile app for laundry is a modern convenience, allowing guests to manage their washing and drying from their rooms.