Best Western The Westerly Hotel

This hotel is frequently chosen for its convenient central location and its excellent complimentary breakfast, making it a memorable stay for many. Its signature feature is the direct access to an attached pub, offering a lively atmosphere and dining options. The hotel is well-suited for business travelers seeking convenience, sightseers due to its proximity to local attractions and walking trails, and families who appreciate the spacious rooms and pet-friendly policy. Couples can also enjoy a comfortable and well-located base for exploring the area. To enhance your experience, consider requesting a room in the newer wing or away from the pub area to minimize noise, and be prepared for potentially challenging parking navigation, despite ample space.

Facilities & Amenities
Guests frequently highlight the convenience of the attached pub, which offers a comfortable lounge area and a variety of food and drink options. While the hotel features a fitness center, some guests found it to be basic. A significant point of feedback is the consistent unavailability of the swimming pool and hot tub, which many guests noted have been closed for an extended period, leading to disappointment. On the positive side, rooms are generally equipped with a microwave and fridge, which are much appreciated for convenience. Free Wi-Fi is available and reported as stable. Some rooms in the newer wing boast balconies, providing a pleasant outdoor space. The hotel also offers laundry facilities on-site, and an EV charging station is available, though some guests noted it requires payment.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. Comfortable beds and pillows are frequently mentioned, contributing to a restful stay. Rooms are often described as spacious, providing ample room for guests. However, feedback on room condition is mixed; while some rooms are noted as updated and modern, others are described as dated, old, or shabby, with some reporting a musty smell or stained carpets. Noise levels are a recurring concern, stemming from street noise, construction, hallway activity, and noise from adjacent rooms or the attached pub. Bathroom experiences vary, with some praising large showers and immediate hot water, while others noted small bathrooms with awkward doors or issues like dirty grout.

Dining & Food Quality
The complimentary breakfast is consistently lauded as a major highlight of the stay, with guests describing it as excellent, delicious, and offering a great variety of options. The spread typically includes hot items like eggs, bacon, sausages, pancakes, and breakfast burritos, alongside cereals, fruits, and pastries. Most guests found the food plentiful and well-prepared, though some noted that hot food could occasionally be lukewarm or that certain items, like a waffle maker, were no longer available. The attached pub also receives positive remarks for its food quality, with specific mentions of good roast beef dip and pizza. The availability of coffee in the lobby is a thoughtful touch appreciated by many guests.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of downtown, various restaurants, grocery stores, and shopping options. Its proximity to the Courtney River Way Heritage Walk is a unique draw for those who enjoy scenic strolls. The hotel is also conveniently located for accessing local attractions like museums, parks, and beaches. Parking is available, including underground parking, and is generally free, though some guests found it limited or challenging to navigate, especially with GPS leading to the back entrance. While the location offers great convenience, some guests expressed general concerns about the surrounding area, particularly during evening hours, advising caution when out late.

Staff & Service
The hotel staff consistently receive high commendations for their friendliness, helpfulness, and attentiveness. Many guests highlighted the professional and caring demeanor of the team, noting their willingness to assist with requests and ensure a pleasant stay. The check-in process is often described as quick and efficient. While most experiences with housekeeping were positive, some guests reported issues such as rooms not being serviced or difficulties with lost items. However, some guests encountered less positive interactions, including instances of staff being perceived as unwelcoming or rude, particularly in specific situations like handling noise complaints or discussing the hotel's "no locals" policy. The hotel's pet-friendly service is frequently praised, making it a welcoming option for guests traveling with animals.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant draw for many guests traveling with their animals. Guests should be aware that while the hotel has undergone renovations, some areas, particularly in older sections, may still appear dated. A recurring issue mentioned by several guests is construction noise, which can impact the quiet enjoyment of their stay, especially during daytime hours. Another specific policy that caused frustration for some guests was the hotel's stance on local residents booking rooms. Additionally, some guests reported issues with the hotel's handling of lost items, indicating a need for clearer communication or improved procedures in this area.