Brass Door Motel

The hotel is undergoing significant renovations under new ownership, with many guests appreciating the updated rooms and the presence of Jacuzzi tubs. Its convenient location near the White River makes it a popular choice for fishermen and motorcyclists seeking a comfortable stopover. While some rooms offer a luxurious experience with large tubs, others still reflect the hotel's older origins. The hotel is generally considered a good fit for budget travelers due to its affordability, and couples looking for a relaxing soak. For families, the large rooms and pet-friendly policy can be beneficial. To enhance your stay, guests are advised to specifically request a recently renovated room and be aware that bed firmness can vary significantly.

Facilities & Amenities
Many guests appreciate the presence of mini-fridges and microwaves in the rooms, adding convenience to their stay, allowing for storage of snacks and drinks. The Wi-Fi generally receives positive feedback for its reliability and speed, enabling guests to stay connected. While some rooms feature impressive Jacuzzi tubs that are larger than expected, providing a relaxing amenity, others report issues with tubs not holding water or showers not functioning properly. The hotel offers ample large vehicle parking, including dedicated space for boats, which is a significant advantage for guests traveling with trailers or fishing equipment. However, some guests noted the absence of vending machines and inconsistent availability of ice machines, which can be an inconvenience. Air conditioning units are typically effective, providing a comfortable room temperature.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly varied, reflecting the ongoing renovations. Many guests praise the cleanliness of their rooms, highlighting fresh linen and well-maintained spaces, especially in renovated sections. However, a concerning number of reviews report significant issues, including stained linens, dirty floors, unpleasant odors like smoke or urine, and even instances of roaches or, critically, bed bugs. Bed comfort is also mixed; while some found the beds comfortable, many described them as hard or like "slabs of cement," impacting sleep quality. Noise levels can be an issue due to thin walls, with guests sometimes hearing activity from adjacent rooms or floors. Issues with shower functionality, toilet condition, and the quality of towels were also noted by some.

Dining & Food Quality
Guest feedback regarding dining options is largely negative, indicating a significant area for improvement. Despite some advertising, many guests reported that breakfast was either entirely unavailable or of very poor quality, sometimes consisting only of basic items like browning bananas or cold cereal, which did not meet expectations. The lobby was occasionally found locked, preventing access to any potential breakfast offerings, leading to disappointment. While some rooms are equipped with a coffee maker, guests often found there was no coffee provided, making it difficult to enjoy a morning beverage in their room. Overall, the hotel does not appear to offer a consistent or satisfactory dining experience, and guests should plan to seek food and coffee options elsewhere.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, particularly for its proximity to the White River, making it an ideal base for fishing enthusiasts who appreciate quick access to their activities. It is also conveniently situated near gas stations and local restaurants, providing easy access to essential services and dining options without needing to travel far. Guests appreciate the easy accessibility from major routes and the quiet atmosphere, noting that there is not much noise from the nearby highway, contributing to a peaceful stay. The availability of large parking areas is a significant advantage, especially for those traveling with boats or other oversized vehicles, ensuring ample space and convenience.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and kindness, contributing significantly to a positive guest experience. Many guests commend the new management for their proactive efforts in improving the hotel and their dedication to customer satisfaction, often going "above and beyond" to ensure a pleasant stay and address concerns promptly. While some isolated incidents of rude check-in experiences were reported, the majority of interactions highlight attentive and accommodating service from the front desk. Housekeeping is frequently mentioned as professional and diligent, with rooms being cleaned daily and linen serviced regularly, which is appreciated by guests.

Additional Information
A significant theme across reviews is the ongoing renovation and change in ownership, which explains the wide disparity in guest experiences regarding room quality and cleanliness as the property transitions. Guests should be aware that the hotel has a pet-friendly policy, allowing dogs to stay without extra fees, which is a notable benefit for travelers with animals. However, some guests noted an unusual policy regarding towel exchange, where a used towel had to be turned in to receive a fresh one, which was an inconvenience for some. The hotel's efforts under new management to improve facilities and service are frequently acknowledged, indicating a property in active transition.