C Hotel Neve Ilan

This hotel offers a unique retreat nestled in a pastoral setting within the Judean hills, providing magnificent views and a tranquil atmosphere. It is particularly well-suited for families due to its extensive children's facilities and activities, and for sightseers or individuals seeking a quiet base from which to explore the natural surroundings and nearby Jerusalem. Guests consistently praise the attentive staff and the plentiful food offerings, especially the breakfast. However, the hotel is undergoing renovations, leading to some inconsistencies in room quality and maintenance. To ensure a comfortable stay, it is advisable to request a recently renovated room and be aware that noise from corridors and early morning maintenance can sometimes be an issue.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance the guest experience. There is a well-equipped children's club that offers activities for younger guests, though some visitors noted it can be unsupervised at times. Ample comfortable seating areas are available both indoors and outdoors, allowing guests to relax and enjoy the serene environment. While a hot tub is present, some guests reported issues with its functionality. The hotel also offers Wi-Fi access, and while there are elevators, some have been described as old or noisy. Rooms are equipped with mini-fridges, though some were found not to cool sufficiently. A spa at a partner hotel nearby is also accessible to guests.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is mixed. While some guests found their rooms clean and spacious, others reported significant issues, including dirty floors (leading to black socks), unwashed cups, ants, and stained sheets. Room condition varies, with some rooms being renovated and comfortable, featuring comfortable beds. However, many older rooms suffer from maintenance issues such as broken flushes, non-working air conditioning or heating, inoperable safes, broken windows, peeling ceilings, worn door frames, and a general lack of electrical sockets. A major recurring complaint is the corridor noise, attributed to thin doors, and disturbances from cleaning carts and early morning maintenance work.

Dining & Food Quality
The hotel's dining experience receives varied but generally positive feedback. The breakfast buffet is consistently highlighted as superb, offering a huge variety of fresh, delicious, and plentiful options. Guests appreciate the attentiveness of the chefs in the dining area. Dinner buffet quality is more mixed; while many found it delicious and abundant, some described it as mediocre, cold, or unappetizing. The dining room can become crowded and noisy, especially during peak times, and some guests noted issues with sticky floors. Despite some inconsistencies, the sheer variety of food available is a significant draw for many visitors.

Location & Accessibility
The hotel boasts an excellent pastoral setting, situated high in the Judean hills with magnificent views of the surrounding forests and plains. The clean, fresh air and quiet environment contribute to a relaxing stay. It is conveniently located a short bus ride away from Jerusalem, making it a good base for exploring the capital city. The area also offers opportunities for hiking trails and walks directly from the hotel. For guests arriving by car, free parking is available with ample space, though it can become somewhat disorganized when the hotel is at full capacity.

Staff & Service
The staff at the hotel generally receives high praise for being amazingly helpful, friendly, and professional. Many guests highlighted their attentive service and willingness to accommodate requests, contributing to a positive experience. The quick check-in process is often mentioned, and some guests appreciated the personal touch, such as chefs interacting with diners. While the majority of interactions are positive, a few guests reported isolated incidents of staff being reserved or unhelpful, particularly when dealing with specific issues or inquiries. Overall, the commitment to providing good service is a recurring theme.

Additional Information
The hotel is an older property that is currently undergoing renovation status, which means the quality and condition of rooms can be inconsistent, with some areas still in need of repair, such as buckled carpeting in stairwells or an inoperable main entrance door. The country club pool is not located on-site but requires a walk to a neighboring facility, and guests should be aware that it is sometimes described as outdated, crowded, or unexpectedly closed. Furthermore, specific swimming attire, including hats, may be required. The hotel can become very busy, especially when at full capacity, which can impact the overall guest experience, including noise levels and dining room crowding.