Canada Continental Hotel

The hotel is often described as a budget-friendly motel offering a quiet and convenient stopover, particularly for travelers passing through or work colleagues needing an affordable place to rest. Its retro-style and drive-up access are noted by some as charming, evoking a sense of nostalgia. Many guests find the hotel to be a clean and comfortable option, especially those staying in recently renovated rooms, which are praised for their improved condition. The location is frequently highlighted for its convenience, placing guests close to essential amenities and major routes. While some guests highlight friendly staff and easy check-in, there are also significant reports of highly negative interactions and issues, indicating a mixed service experience. The hotel primarily appeals to budget-conscious travelers and those seeking a simple, affordable place to rest for a night or two. To enhance your stay, it is advisable to confirm the room's renovation status and clarify all booking and payment details upon arrival.

Facilities & Amenities
Most guests appreciate the convenience of free parking directly on-site, and generally find the Wi-Fi to be reliable for basic connectivity, though some have experienced slow or inconsistent connections. Room amenities are a point of mixed feedback; while some rooms are described as spacious and well-equipped, many guests report a lack of basic items such as toilet paper or tissues. Issues with televisions are frequently mentioned, with some not working, lacking proper controls, or having limited channel guides, impacting entertainment options. Guests also note a general scarcity of electrical outlets, particularly near beds, which can be inconvenient for charging devices or operating medical equipment. Some rooms are reported to lack a microwave or a functioning refrigerator. The presence of vending machines is noted, but they are sometimes found to be empty, limiting snack and drink availability.

Cleanliness & Room Comfort
Cleanliness and room comfort receive highly mixed feedback. Many guests report clean rooms with comfortable beds and clean bathrooms, especially in recently renovated rooms. However, a significant number of reviews describe rooms as dirty, with issues like mold, stains on sheets, yellow toilet stains, and even pest droppings. Some guests note a musty smell or cigarette smoke smell in rooms. Bed comfort is also inconsistent, with some finding beds worn out or dipping in the center, leading to discomfort. Noise levels are generally described as quiet by many, contributing to a restful sleep, though some have experienced disturbances from other guests or road noise. Issues with door locks and broken latches are also reported, raising security concerns for some. Towels are sometimes described as thin, old, or not clean.

Dining & Food Quality
Feedback on dining options is limited but indicates an inconsistent experience. Some guests mention an included breakfast or describe a great breakfast experience, suggesting a positive offering for those who receive it. However, other guests report that breakfast was not offered to them or that they were not eligible for it, leading to confusion and disappointment. Instead of a traditional breakfast room or hot meal service, some guests received a gift card for a local coffee shop, which serves as an alternative for a quick bite or coffee. This suggests that the hotel's breakfast provision might be inconsistent, vary based on booking type, or be a more basic grab-and-go option rather than a full dining experience.

Location & Accessibility
The hotel's location is consistently highlighted as a significant advantage. Many guests find it convenient and easy to access, particularly for those traveling through or needing a stopover. It is noted for its proximity to shopping options, restaurants, and a major highway, with several amenities within a five-minute walk. The availability of free parking is a major perk for guests traveling by car. While the location is generally praised for its accessibility and convenience, some guests have expressed minor concerns about the immediate surroundings or felt a sense of insecurity, especially with rooms facing the street. Overall, it serves as a practical base for exploring the area or for an overnight stay.

Staff & Service
Feedback on staff and service is highly polarized. Many guests praise the friendly staff, describing them as helpful, accommodating, and welcoming, contributing to a pleasant check-in and check-out process. Some specific individuals are highlighted for their professionalism and kindness. However, a significant number of reviews detail extremely negative experiences, including reports of rude and dismissive interactions, aggressive behavior, and perceived attempts at scamming or extortion regarding payments and deposits. Guests have also reported issues with staff availability, long waits for check-in, and a lack of follow-through on basic services like daily room tidying or ensuring sufficient supplies. The inconsistency in service quality is a recurring theme, with some guests feeling mistreated or experiencing unprofessional conduct.

Additional Information
Guests should be aware of several unique aspects of this establishment. There are ongoing renovations which some guests view positively as an effort to improve the infrastructure, though the exterior and grounds are often described as run-down, sketchy, or even appearing abandoned, with a lack of clear signage. There are significant and frequent reports of issues related to payment processing and security deposits, with some guests alleging being overcharged, having deposits withheld, or facing unexpected fees. The pet policy is a point of contention; while some reviews indicate it is pet-friendly, others report being denied entry with pets or being charged exorbitant, non-refundable fees, even after booking a pet-friendly room. It is highly recommended to clarify all payment terms, deposit requirements, and the pet policy directly with the hotel prior to arrival to avoid potential misunderstandings or disputes.