Candlewood Suites - Charlotte - Arrowood, an IHG Hotel

This hotel is often highlighted for its spacious rooms equipped with kitchenettes, providing a unique home-away-from-home experience that is particularly appealing for longer stays. Guests frequently commend the friendly and accommodating staff, who are noted for their helpfulness and welcoming demeanor. While many appreciate the overall cleanliness and comfort of the accommodations, some reviews indicate inconsistencies in these areas. Its convenient location near various attractions and dining options also makes it a popular choice. The hotel is well-suited for extended-stay guests and families due to the room amenities, and for budget-conscious travelers seeking good value. Couples and individuals looking for a quiet retreat also find it appealing. To ensure a pleasant stay, guests might consider requesting a room on a higher floor to minimize potential noise and should be aware that complimentary breakfast is not offered. It is also advisable to confirm the room's condition upon check-in.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance longer stays, with kitchenettes being a standout feature in all rooms. These are well-equipped with full-size refrigerators, microwaves, toasters, dishes, and cooking utensils, allowing guests the convenience of preparing their own meals. Many appreciate the availability of free laundry facilities on-site, which are reported to be clean and accessible 24/7, providing a significant benefit for extended visits. Guests can also stay connected with free Wi-Fi throughout the property. While a pool is available for relaxation, some guests have noted it was occasionally closed during their stay. The hotel also provides a pantry where additional cookware can be requested. However, some reviews mention issues with the elevator being creaky or breaking down, and concerns about the HVAC system not always functioning optimally, leading to rooms being too warm.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed, though many describe their rooms as spacious, comfortable, and quiet. The beds are frequently praised for being very comfortable, ensuring a restful night's sleep, and guests appreciate the provision of soft sheets and towels. The bathrooms are generally well-stocked with Dove products, including shampoo, conditioner, and body wash. However, a significant number of reviews highlight concerns regarding cleanliness, with reports of unpleasant smells (ranging from musty to smoke or pet odors), dirty floors, and stained furniture. Some guests encountered hair in various areas of the room and bathroom, and there are recurring mentions of roaches and ants. Additionally, some rooms are described as outdated, and thin walls can lead to noise from neighboring rooms, impacting the overall quietness for some.

Dining & Food Quality
When it comes to dining and food quality, the most consistent feedback from guests is the absence of a complimentary breakfast service at the hotel. This is a notable point for many travelers who typically expect this amenity. However, the presence of well-equipped kitchenettes in every room largely mitigates this, allowing guests to prepare their own meals and snacks at their convenience. These kitchen facilities are a significant advantage, providing a cost-effective and personalized dining solution. While the hotel does not offer in-house restaurants or room service, guests mention that a cafeteria or cafe is conveniently located within a short walking distance, with some even offering a discount for hotel guests. This provides an alternative for those who prefer to dine out or grab a quick bite nearby.

Location & Accessibility
The hotel's location and accessibility receive largely positive feedback, with many guests finding it conveniently situated near various attractions, dining options, and shopping areas. Its proximity to major interstates and specific venues like Carowinds and the Spectrum Center makes it an ideal base for both leisure and event-goers. Guests appreciate being within easy reach of everything they need, often describing it as a central location. Parking is generally available and considered easy by most. However, some guests have noted challenges with handicap accessibility, specifically mentioning that designated parking spaces can be far from the elevator, which itself is located at the back of the building, making navigation difficult for those with mobility aids. While some found the immediate surrounding area less walkable, the overall consensus is that the hotel's location is a significant advantage for exploring the wider area.

Staff & Service
The staff and service at this hotel consistently receive high praise from guests, standing out as one of the most positive aspects of the stay. The team is frequently described as exceptionally friendly, helpful, attentive, and accommodating, often going above and beyond to ensure guest comfort. Many reviews highlight the staff's professionalism and welcoming demeanor from the moment of check-in, with instances of early check-ins being facilitated and issues resolved efficiently. Guests appreciate the staff's knowledge of the local area, providing valuable advice on restaurants and attractions. Housekeeping services are also noted for their thoroughness, contributing to a pleasant environment. The overall impression is that the staff genuinely enjoys their work and communicates effectively, creating a warm and home-like atmosphere that makes guests feel valued and well-cared for throughout their stay.

Additional Information
For guests seeking additional information about their stay, it's worth noting several unique aspects. The hotel operates a pet-friendly policy, allowing guests to travel with their companions, though some have mentioned challenges in finding suitable outdoor areas nearby. A convenient honor system is in place for the use and return of linens and towels, ensuring availability for all guests. The lobby provides free coffee and a comfortable waiting area, fostering a welcoming atmosphere. For security, security cameras are present in the parking lot, which some guests found reassuring. The hotel also offers free use of the laundromat, a significant convenience for longer stays, where guests supply their own laundry products. These thoughtful touches contribute to the overall guest experience, providing practical benefits and a sense of ease during their visit.