Caravelle Hotel & Casino

The hotel is celebrated for its prime location directly on the Christiansted boardwalk, offering guests immediate access to the waterfront and stunning views. This signature feature makes it an ideal choice for sightseers and leisure travelers eager to explore the vibrant downtown area. Guests frequently highlight the friendly staff, the overall cleanliness of the accommodations, and the comfortable beds as key positives. However, a significant recurring concern is the non-functional elevator, which has impacted many stays. The hotel is well-suited for couples and solo travelers seeking a central base with easy access to local attractions, dining, and entertainment. For mobility-impaired guests or those with heavy luggage, it is advisable to confirm the elevator's operational status prior to arrival. Additionally, guests should be prepared for potential noise from nearby establishments or the natural environment.

Facilities & Amenities
A major point of contention for many guests is the elevator, which was frequently reported as out of service, causing significant inconvenience, especially for those with mobility issues or heavy luggage. While the hotel features a pool, numerous reviews indicate it has been closed for an extended period, disappointing guests who anticipated its use. Some guests mentioned the presence of a casino on-site, adding an entertainment option. The hotel generally provides Wi-Fi, though a few guests reported issues with connectivity in their rooms. Other conveniences noted include ice machines and vending machines. The lack of a consistently working elevator and the closed pool are significant drawbacks that guests frequently highlight, impacting their overall experience and accessibility within the property.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Most guests found their rooms to be clean and well-maintained, often praising the comfortable beds and pillows that ensured a restful sleep. The air conditioning generally worked well, providing a cool escape from the outside heat. However, a notable number of reviews reported issues such as moldy smells in rooms, stained sheets, or the presence of small roaches or bugs, which significantly detracted from their comfort. Noise is a recurring concern, with many guests mentioning paper-thin walls allowing sounds from neighboring rooms and hallways to be clearly heard, alongside the early morning crowing of roosters. In-room amenities like a refrigerator, microwave, coffee maker, and safe were appreciated, and the bathrooms were often described as updated and spacious.

Dining & Food Quality
The hotel features an on-site restaurant, Rum Runner, which receives generally positive feedback for its food quality and convenient location right on the water. Guests appreciate the option to dine with a view of the harbor. However, a consistent theme in reviews is the absence of complimentary breakfast at the hotel, with many guests noting that they had to seek breakfast options elsewhere along the boardwalk. While the on-site restaurant offers lunch and dinner, the lack of a breakfast service is a point of disappointment for some. The bar at the hotel's restaurant is also mentioned as a pleasant spot for drinks. Overall, the available dining options are well-regarded, but guests should plan for breakfast outside the hotel.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, situated directly on the Christiansted boardwalk with immediate waterfront access. Guests love being within easy walking distance of numerous restaurants, bars, shops, and historical sites like the Danish forts and the national park. Its proximity to the ferry for a short trip to a secluded beach is also a significant advantage. While the location is ideal for exploring the town on foot, parking is a frequent point of frustration. Most guests found parking to be limited, often requiring payment for on-site spots or necessitating parking several blocks away, which can be inconvenient, especially with luggage. Despite parking challenges, the hotel's prime position makes it highly desirable for exploring the area.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm and welcoming demeanor of the front desk team, who are noted for their willingness to assist with requests, provide local recommendations, and ensure a comfortable stay. The check-in process is generally described as quick and smooth. Many reviews commend the staff for going above and beyond, particularly in accommodating early arrivals or addressing issues promptly, such as room changes or maintenance requests. The housekeeping staff is also appreciated for their efforts in maintaining room cleanliness, though some guests noted a need to specifically request regular cleaning. Overall, the exceptional customer service provided by the team significantly enhances the guest experience.

Additional Information
Guests should be aware that while the hotel offers a casino, it is described as modest rather than a large gaming establishment. A dive shop is conveniently located on the premises, providing easy access for water activities and excursions. Some reviews noted occasional issues with hot water availability in their rooms, which required attention from maintenance. The bathroom doors are often described as barn-style, which some guests found to offer less privacy than traditional doors. While the hotel generally maintains a quiet atmosphere despite its central location, some guests reported that housekeeping services were not always consistent or required specific requests for daily cleaning. The hotel's overall ambiance is often described as relaxed and laid-back, contributing to a peaceful getaway, and it is considered a good option for those seeking a tranquil escape without the hassles of extensive international travel.