Carballo Hotel & Spa

This charming hotel, with its castle-like architecture and stunning, meticulously maintained gardens, offers a truly memorable escape. Guests consistently highlight the exceptional hospitality of the staff, the impeccable cleanliness throughout the property, and the delicious and varied dining experiences, particularly the breakfast and afternoon tea. It is an ideal destination for couples seeking a romantic and tranquil retreat, as well as for travelers looking to relax and rejuvenate amidst beautiful natural surroundings. To maximize your stay, be sure to indulge in the complimentary afternoon tea and explore the picturesque park located directly opposite the hotel.

Facilities & Amenities
The hotel boasts a range of well-maintained facilities designed for relaxation and enjoyment. Guests frequently praise the beautiful garden, which features a charming koi pond and various serene spots for unwinding. The infinity pool is a popular feature, described as clean and temperature-controlled, though some guests wished it were warmer or fully heated. A well-equipped fitness center is available, and the spa offers various massage options and a jacuzzi, with some services requiring an additional charge and advance booking. The cozy fire pit area is a favorite for evening gatherings, and free Wi-Fi is consistently noted as stable and fast throughout the property.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its impeccable cleanliness and the overall comfort of the rooms. Many describe the accommodations as spacious and well-appointed, featuring comfortable, large beds with high-quality linens that ensure a restful sleep. The bathrooms are often highlighted for their size and the provision of good quality amenities, with some rooms even including a jacuzzi. While the hotel generally offers a quiet atmosphere, a few guests noted minor issues with room acoustics or the size of the television. Rooms are equipped with effective heating, though some reviews mention the absence of air conditioning, which could be a consideration during warmer periods.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly the complimentary offerings. The breakfast is consistently described as exceptional, featuring a wide variety of fresh, high-quality options, including fruits, breads, and made-to-order items like omelets and tapiocas, often enjoyed with sparkling wine and a mountain view. A standout feature is the complimentary afternoon tea, which surprises guests with its generosity and delicious selection of cakes, pastries, savory items, and hot chocolate. The hotel's restaurant is praised for its quality, with the pizza being a particular highlight. While dinner options may be somewhat limited, the overall food quality and presentation are highly regarded.

Location & Accessibility
The hotel enjoys a tranquil location that is highly appreciated by guests seeking peace and quiet away from the city bustle. It is conveniently situated directly opposite the beautiful and well-maintained Lagoinha Park, offering easy access for leisurely walks and enjoying nature. While the hotel provides a serene environment, guests note that it is approximately a 5 to 10-minute drive from the Capivari city center, meaning a car or ride-sharing service is necessary for exploring the main attractions. The hotel offers covered parking with valet service, and some spaces are equipped for electric vehicle charging, adding to the convenience for guests with their own transportation.

Staff & Service
The staff and service at this hotel are consistently lauded as exceptional and are frequently cited as a primary reason for guests' satisfaction and desire to return. Reviewers describe the team as impeccably polite, attentive, helpful, and professional, going above and beyond to ensure a pleasant stay. Guests appreciate the quick check-in and check-out processes and the personalized attention, with staff often remembering names and accommodating special requests. The housekeeping is noted for its thoroughness and attention to detail, ensuring rooms are always clean and well-maintained. Overall, the dedication of the staff creates a welcoming and warm atmosphere that significantly enhances the guest experience.

Additional Information
Guests are delighted by several thoughtful complimentary inclusions that enhance their stay. All items in the minibar, including snacks, chocolates, and beverages, are complimentary and replenished daily. The hotel frequently offers unique experiences, such as a complimentary feijoada lunch and pizza dinner on Saturdays, or special sunset events with live music. Upon checkout, guests often receive a complimentary travel kit containing water and snacks for their journey, a gesture that is widely appreciated. The hotel's commitment to providing these unexpected "mimos" contributes significantly to the overall positive impression.