Casa Do Vale Hotel

This hotel is often chosen for its ample free parking and the convenience of an outdoor pool, making it particularly appealing to travelers with cars and families seeking a quiet retreat. Guests frequently highlight the friendly and helpful staff, the hotel's cleanliness, and its good value for money. The on-site restaurant is also a notable feature, providing quality meals. For those planning a visit, it is advisable to confirm the current status of the pool, as it has been undergoing maintenance, and to consider requesting a room away from high-traffic areas if sensitive to noise.

Facilities & Amenities
Most guests appreciate the presence of an outdoor pool, though several were disappointed to find it closed for maintenance or appearing neglected during their stay, especially when it was a key reason for booking. The hotel offers ample free parking, a significant convenience for those traveling by car. While Wi-Fi is available, some guests experienced connectivity issues. There is also a tennis court on the property, though its condition might vary. It's important to note the absence of an elevator, which can be a consideration for guests with mobility issues or heavy luggage, as rooms are spread across two floors.

Cleanliness & Room Comfort
Rooms are generally described as spacious and clean, with some featuring a balcony or private terrace. However, several guests found the beds uncomfortable, with some reporting feeling springs or finding mattresses too hard or soft. Soundproofing is a significant concern, as many reviews mention hearing noise from adjacent rooms, corridors, and even outside, impacting sleep quality. While air conditioning is generally effective, some rooms lack a hairdryer (available at reception). Minor issues like ants in rooms or lights from corridors entering under doors were also noted, suggesting some areas could benefit from modernization.

Dining & Food Quality
The on-site restaurant receives consistent praise for its food quality and value, with many guests enjoying dinner there. The breakfast is generally considered sufficient and varied, though some guests desired more options or found certain items like coffee or hot food to be lukewarm. While a bar is mentioned, it may not always be open or fully staffed, leading to some inconvenience. The availability of a restaurant for both dinner and breakfast is a significant convenience, especially given the hotel's location outside the city center, providing a reliable dining option for guests.

Location & Accessibility
The hotel's location is considered good for guests traveling by car, as it is situated just a 5-minute drive from the city center, offering a quiet environment away from the urban bustle. Its position near the city entrance also provides easy access to main roads. The availability of ample free parking on-site is a major advantage, eliminating concerns about finding a spot. While not within walking distance of central attractions, its proximity to a supermarket adds to the convenience for guests needing supplies during their stay.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and willingness to assist with requests, from providing local tips to resolving room issues promptly. The check-in and check-out processes are generally described as quick and efficient, contributing to a smooth arrival and departure. While one specific staff member received negative feedback from a few guests regarding their demeanor, the overall sentiment towards the service provided by the team is overwhelmingly positive, contributing significantly to a pleasant stay.

Additional Information
Guests frequently note that the hotel's exterior and some interior areas, such as hallway carpets, appear dated and could benefit from renovation or better maintenance. Despite this, the rooms themselves are often described as modern and well-kept. Some guests received a welcome drink upon arrival, and certain rooms included complimentary water and fruit. The hotel provides pool towels for guest use, which is a thoughtful amenity. It is also appreciated that the reception operates 24 hours, offering flexibility for late arrivals or early departures.