Casa Urbana Hotel

This hotel is highly regarded for its excellent location and the exceptional human quality of its staff, making it a memorable choice for many visitors. Guests consistently highlight the hotel's impeccable cleanliness, the comfort of its beds, and the delicious and varied breakfast as key strengths. It is particularly well-suited for travelers in transit due to its proximity to the bus terminal, as well as sightseers and business travelers who appreciate being centrally located. Couples find it a cozy and convenient base, while families are often accommodated with helpful staff. To enhance your stay, consider requesting a room on a higher floor to potentially mitigate noise, and be prepared for rooms that, while comfortable, can be on the smaller side.

Facilities & Amenities
The hotel offers a range of amenities designed for guest comfort and convenience. All rooms are equipped with television, Wi-Fi, air conditioning, and a fan, ensuring a comfortable stay regardless of the weather. Guests also appreciate the availability of heating for colder periods. A notable feature is the charming rooftop terrace, which provides a pleasant space for relaxation, though access sometimes requires requesting a key. Some rooms offer views of internal gardens, contributing to a quieter atmosphere. It is important to note that the hotel does not have an elevator, which some guests, particularly those with heavy luggage or mobility concerns, found to be an inconvenience, especially for rooms on upper floors.

Cleanliness & Room Comfort
Guests frequently commend the hotel's impeccable cleanliness, noting that rooms are well-maintained and spotless. The comfortable beds and pillows are consistently praised, ensuring a restful night's sleep. While the rooms are generally described as cozy and well-equipped, many guests found them to be small, especially for more than one person or with significant luggage. Noise can be an issue, with some rooms experiencing noise from the street, adjacent rooms, or the breakfast area, particularly those on the ground floor. The bathroom facilities are clean, though some guests noted they can be small or have an older aesthetic, with occasional issues like slow-to-heat or overly hot water and low pressure in the shower.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as complete, varied, and delicious. It is typically included with the stay and features a good selection of items such as toast, croissants, ham, cheese, and fruit juice, along with good coffee. Many guests highlight the abundance and quality of the food, making for a satisfying start to the day. While most feedback is positive, a few guests mentioned that the replenishment of items could be slow during peak times, or that the overall presentation was somewhat basic.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. Its proximity to the bus terminal is a significant advantage, being just a few minutes' walk away, which is ideal for travelers arriving or departing by bus. The hotel is situated on a main avenue, providing easy access to numerous shops, restaurants, and public transport options. The city center is also within comfortable walking distance, typically 10-15 minutes. While the hotel does not have its own parking, several paid parking facilities are available nearby, often just a short block or two away.

Staff & Service
The staff at this hotel consistently receives glowing reviews for their exceptional attention, friendliness, and helpfulness. Guests frequently highlight their human quality and willingness to go above and beyond to assist with various needs, from providing local tips to accommodating early arrivals or late departures. The check-in process is generally described as quick and efficient. Many specific instances of staff being attentive and accommodating are mentioned, contributing significantly to a positive guest experience. While the vast majority of feedback is overwhelmingly positive, there were isolated comments regarding the demeanor of some night staff members.

Additional Information
The hotel features a unique recycled or boutique style with an original aesthetic, including exposed piping that gives it an industrial touch, which many guests find appealing and cozy. While the hotel is generally considered to offer good value for money, some guests felt it was a bit expensive for the amenities provided, especially considering the lack of an elevator. The rooftop terrace is a unique amenity, offering a pleasant space, though guests should be aware that access may require obtaining a key from the reception. The hotel's overall ambiance is often described as tranquil and homely, making it a comfortable choice for various types of stays.