City Garden Hotel Makati

The hotel is a popular choice for many, often becoming a preferred stay for repeat visitors due to its consistent value for money and highly praised staff service. Its signature feature is the inviting rooftop pool and restaurant, which offers breathtaking city views, though guests should be aware of occasional renovation periods. The hotel's central location in Makati is a significant draw, placing guests within easy reach of various attractions, dining, and nightlife. While generally regarded for its cleanliness, some guests have noted minor issues. This establishment is particularly well-suited for solo travelers and business travelers seeking convenience, as well as couples and families looking for a comfortable base to explore the city. To enhance your stay, it is advisable to inquire about the status of the rooftop facilities if they are a priority, and consider requesting a room on a higher floor for potentially better views and reduced street noise.

Facilities & Amenities
Guests frequently highlight the hotel's rooftop pool and restaurant as key amenities, providing a pleasant space for relaxation and dining with impressive city vistas. The fitness center is generally well-regarded, offering a range of equipment for workouts, though some guests have suggested that certain machines could benefit from updated maintenance. A recurring point of feedback concerns the elevators, which are often described as slow and insufficient for the number of floors, sometimes leading to considerable wait times as they are also utilized by service personnel. In-room conveniences include reliable free Wi-Fi, and a thoughtful touch is the availability of water dispensers on each floor, allowing guests to refill pitchers and reduce plastic waste. While most rooms feature air conditioning, some guests have reported issues with its temperature control or noise levels. Some basic rooms may lack a refrigerator, which can be a surprise for guests.

Cleanliness & Room Comfort
The hotel generally maintains a good standard of cleanliness throughout its rooms, with many guests appreciating the tidy and well-kept accommodations. However, a few isolated reports mentioned the presence of small cockroaches in rooms or bathrooms. Room comfort receives mixed feedback; while many find the rooms spacious, cozy, and the beds comfortable for a restful sleep, some describe the decor as dated or in need of refurbishment. The mattresses can vary in firmness, not suiting all preferences. Noise levels are a common topic, with some guests experiencing street noise or traffic noise, particularly in lower-floor rooms, while others found their rooms quiet enough. Bathrooms are often noted for their size and amenities, though some are described as tiny or showing signs of wear, with occasional issues reported regarding shower drainage or inconsistent water temperature. Rooms designated as "no view" often feature internal windows, resulting in a significant lack of natural light.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise from guests, often described as yummy, excellent, and offering a good variety of options. The buffet includes both local Filipino dishes and international selections, ensuring ample choices for different palates, though some guests noted a limited selection of fruits and salad. The overall food quality is frequently highlighted as delicious and exceeding expectations. The rooftop restaurant is celebrated for its appealing atmosphere and impressive city views, and its food is generally well-received, though its availability has been impacted by ongoing renovations. Room service is also mentioned positively for its delicious food and good value. Many guests appreciate the complimentary coffee available in the lobby, providing a convenient start to the day.

Location & Accessibility
The hotel's central location in Makati is a significant advantage, placing guests within easy walking distance of numerous restaurants, shops, and nightlife venues, including popular areas like Burgos Street. Its proximity to malls and other key attractions makes it a convenient base for exploring the city. Guests find it easy to access various destinations using ride-sharing services or taxis. While the location is highly convenient, the surrounding area is characterized by busy streets and traffic congestion, which can lead to considerable noise, particularly during peak hours. Parking is available, with valet service often provided, though some guests have noted that retrieving their vehicles can sometimes be a slow process. The area is generally considered safe, despite being in a bustling entertainment district.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their exceptional friendliness, helpfulness, and accommodating nature. Guests frequently commend their professionalism, attentiveness, and willingness to go above and beyond to ensure a comfortable stay. The check-in and check-out processes are often described as smooth and efficient, though a few guests experienced delays or confusion regarding deposit policies. The front desk team is particularly noted for their welcoming demeanor and efficiency in handling requests, including assistance with local services like SIM card registration. Housekeeping is lauded for maintaining clean rooms daily, and the restaurant staff are highlighted for their courteous service and positive attitudes. The security personnel also contribute to a sense of safety and are appreciated for their helpfulness, often assisting with luggage and transportation. Overall, the staff's dedication to providing excellent service is a standout feature.

Additional Information
A key point for guests to note is the ongoing renovation of the rooftop pool and restaurant, which, while promising future enhancements, has temporarily impacted access to these facilities. Guests have sometimes been offered access to a sister hotel's pool as an alternative during these periods. The hotel is frequently cited for its excellent value for money, offering competitive rates for its amenities and service. While generally an older property, it is well-maintained. Some guests have reported issues with a credit card deposit policy for incidentals, noting that refunds can take several weeks to process. The staff has been commended for providing thoughtful special occasion gestures, such as honeymoon surprises or birthday cakes and songs, adding a personal touch to guests' stays. Assistance with practical matters like SIM card registration has also been a valued service.