Clarion Hotel & Suites

The hotel is a popular choice, particularly for families and sports teams, largely due to its expansive indoor pool area featuring a waterslide and hot tub, which serves as a signature attraction. Guests frequently highlight the spacious and clean rooms, along with the generally friendly staff and the quality of the on-site restaurant. While many find the hotel well-suited for leisure travelers seeking recreational amenities, business travelers also appreciate the comfortable accommodations and quiet rooms available away from the pool. The hotel's interior is often described as modern and well-maintained, contrasting with its sometimes dated exterior. To ensure a more restful stay, it is advisable to request a room not facing the pool area, as noise can be a concern, and to confirm the operational status of the waterslide prior to arrival, as it is occasionally out of service, which can be a disappointment for those traveling with children.

Facilities & Amenities
The hotel boasts a large indoor pool area, a major draw for guests, especially families. This area includes a waterslide and a hot tub, though the waterslide is frequently reported as being out of service, and the hot tub is sometimes noted as being cold or having non-functional jets. The pool itself can become very crowded, particularly during peak times or when sports teams are staying, and some guests have observed issues with its cleanliness. The hotel also provides a fitness center for guests, and free Wi-Fi is available throughout the property, generally offering a stable connection. For convenience, heated underground parking is offered, which is highly appreciated, especially in colder weather. Additionally, guests can find ice machines on various floors, though their functionality can be inconsistent, and a VLT lounge is on-site.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious, clean, and well-maintained inside, often noting a pleasant contrast with the hotel's older exterior. The beds are consistently praised for being very comfortable, ensuring a restful night's sleep for most. However, noise levels are a significant recurring issue, with many guests reporting disturbances from loud conversations and children running in the hallways, especially late at night. Rooms facing the pool area are particularly susceptible to noise until late evening. While bathrooms are typically clean, some guests have noted minor maintenance issues such as clogged sinks, loose toilets, or a lack of bathtubs in certain renovated rooms, though heated bathroom floors are a pleasant surprise in some units. In-room amenities like TVs and AC units occasionally experience functionality problems, and some electrical outlets may not work.

Dining & Food Quality
The on-site restaurant, Echo, receives overwhelmingly positive feedback for its delicious food and excellent service. Guests frequently commend the breakfast offerings, noting a good variety and high quality, though it is not always included with the stay. Many reviewers highlight the convenience of having a reliable dining option within the hotel, praising the overall food quality for both supper and other meals. The bar and VLT lounge areas are also mentioned as pleasant spaces for relaxation and entertainment. While a few isolated comments mention minor issues with specific dishes or service, the general consensus is that the hotel's dining facilities provide a satisfying and enjoyable experience, making it a convenient choice for guests who prefer to dine in.

Location & Accessibility
The hotel is praised for its convenient location, being easy to find and offering quick access to the highway. Guests appreciate its proximity to many stores and a variety of restaurants in the surrounding area, making it simple to access amenities and dining options. A significant advantage highlighted by many is the availability of heated underground parking, which provides security and protection from the elements, especially during harsh weather conditions. While some reviews briefly mention the general area as potentially "questionable," the hotel itself is consistently regarded as safe and secure. Its central position within the city makes it a practical base for both leisure and business travelers looking to explore or conduct activities nearby.

Staff & Service
The staff at the hotel are frequently commended for being friendly, helpful, courteous, and accommodating. Many guests report positive experiences with quick check-in processes and appreciate the flexibility offered for late check-out requests. There are numerous accounts of staff effectively resolving issues, such as noise complaints or room-related problems, demonstrating a commitment to guest satisfaction. However, feedback on staff consistency is mixed, with some guests reporting instances of rude staff or a perceived lack of professionalism from management. While housekeeping is generally efficient, some guests have noted inconsistencies in room servicing and replenishment of supplies. Overall, the majority of interactions with the hotel team are described as positive and attentive.

Additional Information
Guests should be aware that the hotel's stated quiet hours are often not strictly enforced, leading to significant disturbances from noisy guests in hallways and the pool area, particularly late into the night. For those staying in poolside rooms, the bright pool area lights can be a nuisance, as they remain on even after the pool closes. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals. It is important to note that a credit card requirement for check-in is enforced, which has surprised some guests. While generally a family-friendly environment, there have been isolated reports of fire alarm incidents and concerns regarding overall safety coordination. Guests seeking adjoining rooms should confirm availability, as these are not always guaranteed despite reservations.