Cleopatra Palace Hotel

A prime beachfront location, placing guests directly on the sand and within steps of vibrant shopping and dining, is a defining characteristic that makes this hotel memorable. Guests consistently highlight the hotel's superb location, which offers easy access to the beach and a bustling array of shops, bars, and restaurants. The hotel is widely praised for its spotless cleanliness, comfortable accommodations, and the exceptionally friendly staff who contribute significantly to a positive stay. The breakfast is a standout feature, noted for its extensive variety and quality. This hotel is an excellent fit for sightseers and explorers due to its central position, allowing convenient access to local attractions. Families appreciate the spacious rooms and access to diverse facilities, while couples can enjoy a relaxing atmosphere with ample dining and entertainment options nearby. To enhance your experience, consider requesting a room on a higher floor for potentially better views, and be prepared for the possibility that some room amenities may appear dated.

Facilities & Amenities
The hotel offers a beautiful and spacious pool area that is consistently praised for its cleanliness and ample sunbeds, ensuring guests can always find a spot to relax without the need for early reservations. While the main pool is noted by some to be unheated and can feel cold, especially during cooler periods, the overall ambiance is peaceful and well-maintained. Guests benefit from reliable Wi-Fi that extends even to the beach, ensuring constant connectivity. Although the hotel does not have its own fitness center, guests have the convenient option to use the gym at the adjacent sister hotel, though this may incur an additional charge. A spa is available for relaxation, featuring a heated seawater pool, though some guests note its early closing time. Access to the sister hotel facilities, including larger pools and children's water play areas, significantly enhances the recreational options available to guests.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as spotlessly clean and well-maintained throughout their stay. The spacious rooms are generally appreciated, often featuring large balconies that provide pleasant views. While many guests find the beds comfortable, ensuring a restful night's sleep, some have noted them to be less comfortable or hard. A recurring theme in guest feedback is that the room decor and furnishings are dated and tired, with some mentioning visible wear and tear, suggesting a need for modernization. Bathrooms are typically spacious and include twin sinks and a bath with shower, though some guests have reported issues with unpredictable shower temperature or a lack of walk-in showers. Common amenities like a fridge are available, but the absence of tea/coffee making facilities in the room is a frequent point of feedback, sometimes requiring guests to request and pay for these items. Noise levels can be a concern, particularly in sea view rooms, due to street noise from nearby bars and entertainment venues, which can persist late into the night.

Dining & Food Quality
The breakfast experience is overwhelmingly positive, consistently described as excellent, fantastic, and superb by guests. The huge buffet choice offers a varied selection of hot and cold options, including highly praised fresh orange juice, champagne, and smoked salmon, providing a luxurious start to the day. The presence of a live pianist during breakfast is a much-loved feature, adding a sophisticated ambiance. However, the coffee served at breakfast frequently receives criticism, with guests describing it as weak, bitter, or diluted. While the breakfast is a highlight, feedback on other dining options is mixed; some guests find the restaurant dinner offerings to be average or lacking in variety, and one guest reported a very negative experience with room service food quality. Some guests also noted slow table clearing during peak breakfast hours.

Location & Accessibility
The hotel's superb location is a significant draw, consistently highlighted as one of its strongest assets. Situated right on the beach, guests enjoy direct access to Playa del Camisón, a beautiful and clean sandy beach, and are also within easy reach of Playa de Las Vistas. The hotel is centrally located on the Golden Mile, placing guests within immediate walking distance of a vast array of shops, bars, and restaurants, including the vibrant Safari Centre. This prime position allows for convenient exploration of the area, with easy walking access to both Los Cristianos and Costa Adeje. For those traveling by car, the availability of free parking is a notable advantage, though the lot can be busy. While the central location offers unparalleled convenience, guests should be aware of potential street noise from nearby entertainment venues, especially in rooms facing the main thoroughfares.

Staff & Service
The hotel's staff consistently receives high praise, described as amazing, excellent, friendly, and exceptionally helpful. Guests frequently commend their attentive and professional demeanor, noting that staff members go out of their way to ensure a comfortable and welcoming stay. The check-in process is generally smooth and efficient, with some guests appreciating the flexibility for early arrivals. Housekeeping is widely lauded for maintaining spotless cleanliness throughout the rooms and common areas, with daily service ensuring a tidy environment. The kids' club staff are particularly highlighted for their dedication, involvement, and the variety of activities they offer, creating a fun and engaging experience for younger guests. Overall, the staff's commitment to providing excellent service is a recurring theme, contributing significantly to the positive guest experience, despite isolated complaints regarding responsiveness to specific requests.

Additional Information
The hotel is widely recognized as being dated in certain areas, particularly the rooms, and guests frequently mention that a refurbishment is planned for the near future. Many express anticipation for these updates, hoping to return once they are complete, especially noting that the Mediterranean Palace, a sister hotel, has already undergone modernization. Guests benefit from the ability to use sister hotel facilities, including additional pools and entertainment options, expanding their recreational choices. Some rooms offer unique features such as private plunge pools or pools on the terrace, providing an exclusive experience, though it's noted that these are typically not heated. The hotel generally maintains a relaxing atmosphere, appealing to those seeking a more peaceful atmosphere compared to livelier resorts, despite its central location.