Cliff Castle Casino Hotel

This destination offers a comprehensive entertainment experience, with its casino, bowling alley, and arcade serving as a central hub for guests seeking diverse activities. Its strategic location also makes it an excellent base for sightseers and explorers looking to visit nearby attractions. The hotel is particularly well-suited for families due to its array of kid-friendly amenities, while couples can enjoy a convenient getaway with dining and entertainment options. Many guests highlight the exceptional friendliness and helpfulness of the staff, contributing significantly to a positive stay. To enhance your visit, it is highly recommended to book a room in the main hotel building rather than the Lodge, and consider utilizing the efficient valet service upon arrival.

Facilities & Amenities
Guests frequently praise the hotel's recreational offerings, particularly the indoor pool and hot tub, which are often described as great for relaxation and family fun. A fitness center is available for those wishing to maintain their routines. The bowling alley and arcade are popular amenities, especially for families, providing entertainment beyond gambling. While most facilities are well-regarded, some guests noted occasional issues with elevators being out of service, leading to longer wait times. Free Wi-Fi is generally available, though some reviews indicate connectivity problems, particularly in the Lodge. The convenience of ice machines and vending machines is also appreciated by many visitors.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied. Many guests found their rooms to be clean and well-maintained, with some describing them as spacious and comfortable. The beds receive mixed reviews; while some found them very comfortable, others reported them as hard, lumpy, or worn out, impacting sleep quality. Common in-room amenities like coffee makers are appreciated, but the frequent absence of a refrigerator or microwave is a notable point of dissatisfaction for many. Bathrooms are often described as large, with some featuring walk-in rainfall showers, though isolated reports mention issues with cleanliness or broken fixtures. Noise levels can be a concern, with some guests experiencing disturbances from thin walls or neighboring rooms.

Dining & Food Quality
The hotel offers several dining options, with guest experiences varying across venues. The buffet receives mixed reviews; while some found it to be a good value with decent food, others described it as disappointing, with cold items or limited selection, and noted its availability only on certain days. Johnny Rockets is a popular choice for casual dining, often praised for its burgers. The Storytellers restaurant is highlighted for its quality food and pleasant ambiance. Other options like the Mountain Springs Cafe and the 3 Sisters area also receive positive comments for their food. The bars are generally well-regarded for their selection, though some guests experienced issues with service or opening hours.

Location & Accessibility
The hotel's central location is a significant advantage for guests, offering easy access to various regional attractions. It is conveniently situated just off I-17, providing easy freeway access. Many guests appreciate its proximity to Sedona, making it a more affordable base for exploring the area. Montezuma Castle National Monument is also just a few minutes away, a popular historical site. Jerome and Cottonwood are other nearby towns frequently visited by guests. Valet parking is consistently praised for its efficiency and the helpfulness of the attendants, making arrival and departure smooth. However, some guests noted confusion regarding check-in procedures, especially when arriving at the Lodge, which is separate from the main hotel building.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the positive interactions with various team members, from the front desk to restaurant staff and security. The valet service is particularly commended, with guests frequently noting the efficiency and welcoming demeanor of the attendants. While the overall service is excellent, feedback on the check-in process is mixed; some experienced quick and smooth check-ins, while others reported long waits or issues with computer systems. Housekeeping service also receives varied comments, with some guests praising the cleanliness and others reporting missed or incomplete room servicing during their stay.

Additional Information
A key distinction for guests is the difference between the main hotel building and the Lodge, with the latter often described as older, less maintained, and lacking amenities found in the newer main property. Many reviews advise future guests to ensure they book a room in the main hotel. A resort fee is applied, which some guests find to be high or not clearly explained. The hotel features a non-smoking casino with a dedicated smoking section, a policy appreciated by many. Recurring issues include Wi-Fi connectivity problems, particularly in the Lodge, and the frequent lack of a refrigerator or microwave in rooms. The hotel also offers Kids Quest, a supervised children's area, and a pet-friendly policy in some areas.