Coast Hinton Hotel

This hotel offers a practical and often affordable gateway to Jasper National Park, making it a popular choice for budget-conscious explorers and road trippers. Its most distinctive feature is its highly praised pet-friendly policy, which makes traveling with animals significantly easier and more comfortable for pet owners. Guests frequently commend the friendly and helpful staff who strive to provide accommodating service. Many rooms have undergone recent renovations, contributing to a more modern and pleasant stay. The convenience of an attached Korean restaurant is also a significant draw, offering a highly-rated dining option directly on-site. Ideal for families and couples seeking value, the hotel provides a solid base for exploring the region. To enhance your experience, it is advisable to request a renovated room and proactively confirm temperature control functionality upon arrival, as these aspects can vary.

Facilities & Amenities
Guests generally find the in-room amenities practical, with microwaves and refrigerators commonly available, adding convenience for longer stays or meal preparation. A significant highlight is the attached Korean restaurant, which consistently receives high praise for its quality and service, providing an excellent dining option without leaving the premises. While free Wi-Fi is provided, enabling guests to stay connected, several guests report issues with in-room phones and televisions not functioning correctly. A recurring and notable concern is the frequent non-operation of the elevator, which can be a considerable inconvenience for guests with heavy luggage or mobility challenges, especially for rooms on higher floors. Furthermore, the hotel lacks a swimming pool, and some rooms are noted for not having convenient electrical outlets near the beds, which can be problematic for charging devices.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. While many guests report finding their rooms clean, spacious, and equipped with comfortable beds and new linens, a significant number of reviews detail issues such as dirty carpets, stained bedspreads, hair in bathrooms, and persistent unpleasant odors like smoke or mildew. The quality of mattresses also varies, with some described as lumpy or too soft, impacting sleep quality. Noise levels are a frequent concern, with disturbances reported from upstairs neighbors, plumbing systems, and road traffic, though some rooms are surprisingly quiet. A major point of dissatisfaction is temperature control, as many rooms are reported to be too hot with ineffective air conditioning or loud heating units, and curtains often fail to block outside light, further disrupting rest.

Dining & Food Quality
The hotel offers a complimentary breakfast, which garners a wide range of opinions. Many guests describe the breakfast selection as basic, often skimpy, and sometimes of poor quality, with items like hot food options frequently running out or being unappetizing. Common criticisms include the use of plastic cutlery and the absence of an advertised waffle maker. However, some guests are pleasantly surprised by the breakfast quality, particularly praising the coffee, sausages, and eggs when available. The most consistently positive dining experience comes from the attached Korean restaurant, which is highly recommended by numerous guests for its excellent food and friendly service, providing a superior and convenient alternative for meals beyond breakfast.

Location & Accessibility
The hotel's convenient location is a significant advantage, offering easy access to the highway and serving as an attractive base for exploring the Jasper area, which is approximately an hour's drive away and often more expensive. Guests appreciate its proximity to essential local amenities, including a grocery store directly across the street, as well as various restaurants and shopping options within a short distance. The availability of ample parking is consistently noted as a positive feature, accommodating guests traveling with vehicles or trailers. While some reviews mention potential road noise due to the hotel's position on a main thoroughfare, others report that their rooms were surprisingly quiet, indicating that room placement can influence the experience.

Staff & Service
The staff at the hotel generally receives commendation for being friendly, helpful, and accommodating, with many guests highlighting efficient check-in and check-out processes. The hotel's pet-friendly service is particularly valued, as staff often go above and beyond to assist pet owners. However, there are recurring reports of staff unresponsiveness, especially concerning in-room phones not working and front desk staff being unavailable or difficult to reach, leading to frustration. Some guests have also encountered issues with housekeeping consistency, billing discrepancies, and occasional instances of rude or unhelpful management, particularly when attempting to resolve problems or request refunds, which can significantly detract from the overall guest experience.

Additional Information
The hotel is currently undergoing renovations, which has resulted in some guests appreciating the updated rooms, while others note unfinished work or issues like missing electrical outlets post-renovation. A recurring point of concern for some guests is the transparency of pricing, with reports of misleading advertised rates and unexpected service fees or credit card overcharges that appear after booking. The hotel's pet-friendly policy is a strong draw, though finding suitable outdoor areas for pets can sometimes be challenging. Guests should be aware that in-room amenities such as phones and televisions may not always be fully functional, and the elevator is frequently reported as out of service, which can impact the ease of transporting luggage to higher floors.