Coast Penticton Hotel

This hotel is primarily defined by its pervasive, poorly executed renovations and the stark discrepancy between advertised amenities and the actual guest experience. While some guests found the location to be its only redeeming quality, the property is largely characterized by widespread issues with cleanliness, safety, and basic functionality. It may appeal to extremely budget-conscious travelers who prioritize a central location above all else and are prepared to overlook significant deficiencies. To manage expectations, it is advisable to confirm the availability of all advertised services and amenities directly with the hotel prior to arrival, as many features are currently unavailable or non-functional.

Facilities & Amenities
The hotel's advertised facilities are a major point of contention for many guests. Despite being promoted, the pool is consistently reported as being closed, filled with sand or gravel, or simply unavailable. Similarly, breakfast is not provided, contrary to what is often advertised, with some guests receiving Tim Hortons gift cards as a substitute. Connectivity is inconsistent, with reports of Wi-Fi being slow or unreliable and TVs frequently not working or lacking proper connections. While some rooms include a fridge and microwave, the coffee makers are often incomplete or dirty. Guests also noted issues with phones being non-functional or improperly installed, and a general lack of ice machines. The air conditioning receives mixed reviews, with some finding it effective while others describe it as loud or ineffective.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms are overwhelmingly criticized by guests. Many reported finding rooms to be filthy, with stained carpets, paint splatters, and dust on surfaces like blinds and radiators. Bathrooms frequently showed signs of improper cleaning, including hair on walls and fixtures, and toothpaste in sinks. Pests such as mice, silverfish, beetles, and spiders were also reported. Bedding is a significant concern, with numerous complaints about stained sheets, a lack of mattress covers, fitted sheets, or even top sheets. Blankets are often described as thin or threadbare. The overall room condition is poor, with guests noting holes in walls, broken fixtures, exposed pipes, and pervasive unpleasant odors, including smoke, mold, or urine. Noise from neighboring rooms is a common issue due to thin walls, and hot water supply is frequently inconsistent or insufficient.

Dining & Food Quality
Feedback regarding dining options is consistently negative, primarily due to the absence of breakfast. Despite being advertised as included, guests repeatedly report that no breakfast is available at the hotel. This false advertising is a significant source of disappointment for many, who often chose the hotel specifically for this amenity. In some instances, guests were offered Tim Hortons gift cards as a compensatory measure, but this does not fulfill the expectation of an on-site breakfast. There is no mention of other dining facilities such as a restaurant or room service within the reviews.

Location & Accessibility
The hotel's location is frequently cited as its primary advantage, placing guests within walking distance of various shops, restaurants, and a mall. It is described as convenient and central, making it suitable for exploring the area. However, accessibility to the property itself is problematic, with reports of road closures and difficult access from main streets. More critically, the stairs leading to upper floors are a major safety concern, described as unshoveled in winter, loose, wobbly, and even held together with yellow tape or 2x4s, leading to guest injuries. The surrounding neighborhood is often characterized as "sketchy," with guests observing undesirable individuals, which contributes to a sense of unease.

Staff & Service
Guest experiences with staff and service are mixed, though often leaning towards the negative. While some guests reported encountering friendly staff who were helpful and provided good service, others described staff as unfriendly, unresponsive, or even unprofessional. Issues include long waits for check-in due to unattended reception, and a general lack of attentiveness to guest needs. Housekeeping is a significant area of complaint, with many guests reporting a complete absence of room service during their stay, a lack of clean towels, and being asked to dispose of their own garbage. Requests for basic amenities like toilet paper or coffee supplies were sometimes met with reluctance or questioning.

Additional Information
The hotel is undergoing extensive renovations, which are frequently mentioned as being incomplete, poorly executed, and contributing to the overall disarray of the property. Guests often note the presence of construction zones, stop work orders, and visible signs of unfinished work throughout the premises. While some guests found the price to be a good value given the circumstances, many felt it was overpriced considering the significant lack of amenities and the poor condition of the facilities. The hotel does offer security cameras for parking, which some guests appreciated.