Comfort Hotel Arctic

The hotel's prime location directly opposite the train station is a signature feature, offering unparalleled convenience for travelers arriving by rail and easy access to the city. This makes it an ideal choice for business travelers seeking efficient commutes and sightseers eager to explore the city's attractions on foot. Guests consistently highlight the friendly and helpful staff, the excellent and varied breakfast, and the overall cleanliness and comfort of the accommodations. The hotel is also frequently praised for offering good value for money, making it a popular option for budget-conscious travelers. To enhance your stay, guests recommend taking advantage of the complimentary coffee and tea available in the lobby and inquiring about the various parking options, as the hotel's garage can be challenging to navigate.

Facilities & Amenities
The hotel offers a range of convenient facilities designed to enhance the guest experience. Many appreciate the well-equipped gym and the sauna, which is available for use, though some guests noted it is a unisex facility and was occasionally out of order for maintenance during their stay. A significant and highly valued perk is the provision of free coffee and tea available in the welcoming lobby throughout the day, creating a cozy atmosphere for relaxation. Guests also benefit from practical amenities such as luggage storage and reliable free Wi-Fi access. While some rooms lack a kettle or refrigerator, and there is no air conditioning in the rooms, the hotel does provide an ice machine for added convenience. The hotel's parking garage is available, but many guests find it very tight and challenging to navigate, especially with larger vehicles, often recommending alternative street parking.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many praising the clean rooms and comfortable beds that ensure a restful sleep. However, some guests found the beds to be on the harder side, and a few noted that duvets and pillows could feel less fresh. Room sizes vary, with some described as small or basic, while others were considered decent or spacious. The bathrooms received mixed reviews; while hot water is consistently available, some are noted as old-fashioned with plastic shower walls, a cracked sink, a loose toilet seat, or even a persistent drain smell. Noise levels are generally low, contributing to a quiet stay, though occasional street noise or sounds from a broken elevator were reported. Some rooms also have limited lighting and older televisions with cable issues or worn remotes.

Dining & Food Quality
The breakfast consistently receives high praise, described as extensive, varied, and delicious, with a wide array of choices including gluten-free options and fresh items. Many guests appreciate the convenience of breakfast bags available for early departures. However, the coffee at breakfast often disappoints, with many finding it to be from a powder machine or lacking in flavor, and some noting the absence of cappuccino. The scrambled eggs also received mixed feedback, with some finding them over-salted or having an unusual, solid texture. While the hotel offers affordable dinner options, these are generally simple meals, and some guests felt the dining area could resemble a canteen, with staff occasionally appearing to discourage food orders.

Location & Accessibility
The hotel boasts an excellent location, situated directly opposite the train station and just a short walk, typically five to ten minutes, from the city center and main shopping street. This central position makes it highly convenient for accessing various attractions and public transport. Guests appreciate its proximity to the bus station, including routes to the airport, making arrivals and departures seamless. While the area is generally quiet, some guests noted the challenge of parking in the vicinity. The hotel offers a parking garage, but it is frequently described as very narrow and difficult to maneuver, with tight spaces and pillars, leading some guests to prefer street parking, which can be paid or free during certain hours.

Staff & Service
The staff at the hotel consistently receive glowing reviews for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and willingness to go the extra mile, from providing quick check-ins to accommodating requests like room upgrades, luggage storage, and late check-outs. Many appreciate the staff's proactive approach, such as preparing breakfast bags for early departures. While most interactions are overwhelmingly positive, a few isolated incidents mentioned staff appearing tired, being less responsive, or having issues with problem-solving regarding room amenities. The hotel also maintains a pet-friendly service, with staff assisting guests with pet-related needs and ensuring a comfortable stay for all.

Additional Information
Beyond the standard offerings, the hotel provides several valuable amenities and policies that enhance the guest experience. Guests can benefit from a student discount, making stays more affordable for a specific demographic. For those with early departures, the hotel offers convenient breakfast bags to take on the go, a highly appreciated service. The lobby serves as a welcoming space, providing free coffee and tea around the clock, which many guests found to be a significant perk. The hotel also offers luggage storage for guests arriving early or departing late, adding to overall convenience. Furthermore, the hotel maintains a pet-friendly policy, accommodating guests traveling with their animals, though it's advisable to confirm specific arrangements beforehand.